酒店回复: Hey Jennifer, thanks for your honest feedback. We’re happy you found the place clean and liked the friendly vibe from our staff—that always means a lot. Sorry the beds felt too firm and didn’t quite match what you expected size-wise, plus the toilet and internet issues definitely aren’t what you should have to deal with. We’re on it, looking into better mattress options, fixing plumbing, and boosting the Wi-Fi. The blackout curtains thing is something we’re also checking out to help make your stay darker and more restful. Appreciate you flagging these so we can keep improving!Best Regards,Best Western Plus ArdmoreCustomer Care Team
1.0分
家庭亲子
原文
翻译提供方：Google
这里既不安全也不安静，因为到处都是吵闹的球员和他们喝醉的父母。
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酒店回复: Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
2.0分
家庭亲子
原文
翻译提供方：Google
不安全。不安静。
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酒店回复: Hi Mary, We sincerely apologize for the disruption caused by the rowdy behavior of other guests, especially the lack of control over the children and intoxicated parents. We understand how uncomfortable and unsafe that must have made you feel, and this is not the experience we want for our guests. We will be revisiting our policies regarding noise control and guest behavior, especially during events like this, to ensure a more peaceful environment for all. We appreciate your feedback and hope you’ll consider giving us another chance to provide a more enjoyable and secure stay in the future.Best Regards,Best Western Plus ArdmoreCustomer Care Team
1.0分
家庭亲子
原文
翻译提供方：Google
航班取消
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酒店回复: That’s always such a frustrating situation, Leslie—so sorry to hear your flight got cancelled. If you need a place to stay or help adjusting your reservation with us, just let us know and we’ll do our best to assist you. Travel hiccups are the worst, but we’ve got you covered if you need anything in the meantime. Hang in there!Best Regards,Best Western Plus ArdmoreCustomer Care Team
3.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Hi Terry, thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Best Western Plus ArdmoreCustomer Care Team
5.0分
家庭亲子
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This is the second time staying at this hotel during a long road trip. Front desk staff is always courteous and friendly. Hotel is very clean. Rooms are spacious and comfortable. Breakfast is well-stocked. I imagine it is the nicest place in town! Right off the highway.
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酒店回复: Hi Dominique, thank you so much for coming back and for sharing your experience! We’re thrilled to hear that our staff made a positive impression again and that you found the rooms clean, spacious, and comfortable. It’s great to know the breakfast hit the mark and that the location made your stop convenient during your road trip. We really appreciate your kind words and can’t wait to welcome you back on your next journey through town!Best Regards,Best Western Plus ArdmoreCustomer Care Team
3.0分
其他
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The heating unit was not working and the temp was at 35-40 overnight. We were asked of we wanted to move to another room butvdeclined, we were to full and tired after Thanksgiving traveling eating and socializing. Couldn't get the tv to turn to a viewable channel. Hopefully this gets fixed for the next visitors.
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酒店回复: Thank you for sharing your experience, Nora. We’re sorry to hear about the issues with the heating and TV during your stay — that’s definitely not the kind of comfort we want for our guests, especially after a long Thanksgiving day. We appreciate that you decided to stay put despite the challenges, and we’ll make sure both the heating unit and TV are checked to help ensure a smoother experience for future visitors. We’re glad you still made it through the night comfortably enough, and we hope your travels home were restful.Best Regards,Best Western Plus ArdmoreCustomer Care Team
5.0分
朋友出游
Staff was great and very accommodating. Rooms were cleaned better than some more expensive places I’ve stayed I definitely recommend a stay!
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酒店回复: Thank you for your wonderful review. We’re delighted to hear that our staff’s hospitality and the cleanliness of our rooms exceeded your expectations. Feedback like yours inspires our team to continue providing exceptional experiences, and we look forward to welcoming you again in the future.
5.0分
其他
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The staff was so friendly and the room and breakfast were great! We would definitely recommend! The staff was always there to help us if we needed it, and told us goodbye as we left.
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酒店回复: Thank you for sharing such kind words about your stay. We’re thrilled to hear that our friendly team, comfortable rooms, and breakfast service made your visit enjoyable. It’s wonderful to know our staff left a lasting impression, and we look forward to welcoming you again for another memorable experience.
非常棒的酒店，员工很友善，早餐也很丰盛。
房间很干净，看起来很漂亮，但床有点硬。描述上说是大床，但这些床看起来绝对是全尺寸的。我们的马桶冲水不畅，网络信号也不太好。我还讨厌房间里的遮光窗帘拉不上。值得一提的是……工作人员超级友好。
这里既不安全也不安静，因为到处都是吵闹的球员和他们喝醉的父母。
不安全。不安静。
航班取消
不
This is the second time staying at this hotel during a long road trip. Front desk staff is always courteous and friendly. Hotel is very clean. Rooms are spacious and comfortable. Breakfast is well-stocked. I imagine it is the nicest place in town! Right off the highway.
The heating unit was not working and the temp was at 35-40 overnight. We were asked of we wanted to move to another room butvdeclined, we were to full and tired after Thanksgiving traveling eating and socializing. Couldn't get the tv to turn to a viewable channel. Hopefully this gets fixed for the next visitors.
Staff was great and very accommodating. Rooms were cleaned better than some more expensive places I’ve stayed I definitely recommend a stay!
The staff was so friendly and the room and breakfast were great! We would definitely recommend! The staff was always there to help us if we needed it, and told us goodbye as we left.