酒店回复: Hey Jennifer, thanks for your honest feedback. We’re happy you found the place clean and liked the friendly vibe from our staff—that always means a lot. Sorry the beds felt too firm and didn’t quite match what you expected size-wise, plus the toilet and internet issues definitely aren’t what you should have to deal with. We’re on it, looking into better mattress options, fixing plumbing, and boosting the Wi-Fi. The blackout curtains thing is something we’re also checking out to help make your stay darker and more restful. Appreciate you flagging these so we can keep improving!Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

酒店回复: Hi Bertha. Thank you for sharing your positive experience! We're thrilled to hear that our friendly staff, breakfast offerings, and excellent service made your stay enjoyable. We look forward to welcoming you back for another great visit!Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: Hi Mary, We sincerely apologize for the disruption caused by the rowdy behavior of other guests, especially the lack of control over the children and intoxicated parents. We understand how uncomfortable and unsafe that must have made you feel, and this is not the experience we want for our guests. We will be revisiting our policies regarding noise control and guest behavior, especially during events like this, to ensure a more peaceful environment for all. We appreciate your feedback and hope you’ll consider giving us another chance to provide a more enjoyable and secure stay in the future.Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: That’s always such a frustrating situation, Leslie—so sorry to hear your flight got cancelled. If you need a place to stay or help adjusting your reservation with us, just let us know and we’ll do our best to assist you. Travel hiccups are the worst, but we’ve got you covered if you need anything in the meantime. Hang in there!Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: Hi Terry, thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: Dear Ramona, thank you for your wonderful feedback—we’re delighted you enjoyed a clean room, comfortable beds, helpful and friendly front desk staff, and a great breakfast selection. We’re thrilled to hear you had a pleasant two-night stay and look forward to welcoming you back again!Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: Thanks so much for your kind words, James! We’re glad you enjoyed the cleanliness of the property and the breakfast spread. We’d be delighted to welcome you back anytime for another great stay.Best Regards,Best Western Plus ArdmoreCustomer Care Team

酒店回复: Hi George, thank you for sharing your experience! We’re thrilled to hear that every part of your stay — from the entry and lobby to the room and breakfast area — made such a positive impression. It’s wonderful that our team’s attentiveness stood out and that you didn’t feel a “budget chain” vibe at all. We truly appreciate your kind words and would be delighted to welcome you back anytime!Best Regards,Best Western Plus ArdmoreCustomer Care Team