酒店回复: Thank you for taking the time to share your experience. While we're pleased to hear that you enjoyed the property, found your room clean, and had a smooth check-in, I’m truly sorry that your valet experience did not meet expectations—especially during such an early and important part of your day.What you described is not reflective of the level of service we aim to provide, and I apologize for the lack of assistance and communication you encountered. We understand the convenience and peace of mind guests expect when choosing valet, and it's disappointing to hear that we fell short in this instance.Your feedback has been shared with our Guest Services team to ensure appropriate follow-up and retraining. We would welcome the opportunity to make this right and restore your confidence in our service. Please feel free to reach out to us directly.

酒店回复: Thank you for your feedback. I’m very sorry to hear that your room was not ready at the time of your check-in and that we did not provide a resolution that met your expectations. This is not the level of service we aim to deliver, and I apologize for the inconvenience and frustration it caused.Your comments have been shared with our team to ensure we improve our communication and responsiveness moving forward. We hope you’ll consider giving us another opportunity in the future.

酒店回复: Chris, We are truly very sorry and incredibly embarrassed for the condition of your bathroom and the AC issues you experienced. This is absolutely unacceptable, and we apologize for the lack of follow-up from our team. Please reach out to us directly so we can make this right. We would love the opportunity to provide you with the exceptional stay that you deserve.

酒店回复: Alexiss, I’m very sorry to hear about your experience and the issues with your reservation. This is not the standard we aim for, and we sincerely apologize for the inconvenience and lack of communication. Please reach out to us directly so we can make this right.

酒店回复: Brandi, we are very sorry for the delay and the way our team handled your check-in. This is not the experience we want for our guests. Please reach out to us directly so we can address this and make it right. We would love to have the opportunity to earn back your trust.

酒店回复: Thank you for your feedback. We're truly sorry to hear about the issues with our neighbors next door, as this is not the experience we want for our guests. We appreciate you bringing the noise issue to our attention, and we’d love the opportunity to make things right. Please reach out to us directly so we can assist you further. Your satisfaction is important to us, and we hope to provide you with a better experience in the future.

酒店回复: Thank you for your feedback. We're truly sorry to hear about the issues with your room assignment, as this is not the experience we want for our guests. We appreciate you bringing this to our attention, and we’d love the opportunity to make things right. Please reach out to us directly so we can assist you further. Your satisfaction is important to us, and we hope to provide you with a better experience in the future.

酒店回复: Thank you for your wonderful feedback! We're delighted you had an excellent experience with us and look forward to welcoming you again soon!