酒店回复: Hello Stephen,Thank you for your feedback regarding your recent stay. We're pleased to hear that our staff made a positive impression during your visit. We take cleanliness very seriously and your comments will be shared with our team to enhance our service standards. We appreciate your input on the breakfast variety and will review this as well. It's great to know our location was convenient for your family event. We value your insights and hope you find accommodations more to your satisfaction in the future.
酒店回复: Hello Victoria, Thank you for sharing your feedback. We understand that your stay was impacted by circumstances beyond your control, and we appreciate your comments about the condition of the property. Your observations about the elevator and the barbecue grill will be noted for future assessments. We aim to provide a positive experience for all guests, and it’s concerning to hear you felt the staff's empathy was lacking. Your insights are valuable as they help us to identify areas for improvement.
酒店回复: Hello Kimberly,Thank you for taking the time to share your feedback. We appreciate your comments regarding the pool area and the convenient location of the hotel. Your observations about the room condition and amenities will be noted for future improvements. We strive to provide a welcoming environment and your input is invaluable in helping us enhance the guest experience. We hope you will consider staying with us again in the future to enjoy an improved visit.
酒店回复: Hello Lori,Thank you for your feedback regarding your recent stay. We appreciate your insight about booking through different platforms and understand your preference for direct reservations in the future. We're glad to hear that you found our staff to be friendly, as we take great pride in our service. Your comments about the continental breakfast will be shared with our team for consideration as we continuously strive to improve. We hope to welcome you back soon to provide an even better experience.
酒店回复: Hello Alan, Thank you for your positive feedback regarding the check-in process and the amenities we offer. We're glad to hear that you found the property excellent and enjoyed the heated pool and other facilities. Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.
酒店回复: Hello Sarah,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay and appreciated the wonderful service from our front desk and housekeeping teams, as well as the breakfast. Your kind words motivate us to keep providing memorable experiences. We look forward to welcoming you back on your next visit to Pittsburgh!
3.0分
其他
原文
翻译提供方：Google
不算太糟，但对房间不太满意。
由于连接问题，电视显示混乱。
晚上10点，我们正准备睡觉，天花板上的亮白灯却闪烁着。
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酒店回复: Hello Shelley,Thank you for sharing your feedback regarding your recent stay. We understand how important a restful environment is for our guests, and we appreciate you bringing these issues to our attention. Your comments regarding the TV connection and the blinking light will certainly be reviewed as we strive to enhance the guest experience. We hope you consider staying with us again in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
缺乏友善的人员，酒店简陋，早餐难以下咽。没什么好吃的……不值得。再也不来了
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酒店回复: Hello Daria, We appreciate your feedback and take it seriously. It is unfortunate to hear that your experience did not meet your expectations. We strive for a welcoming atmosphere and quality service, and your comments will certainly be reviewed for future improvements. Thank you for sharing your perspective; it helps us to focus on areas that need attention. We wish you the best in your future travels.
房间干净舒适 位置好 自驾出行方便
员工很棒。酒店看起来有些破旧，不太干净。我们参加了一次家庭聚会，订了三个独立的房间，床单和毯子都脏兮兮的，其中一个房间的地板甚至没有吸尘（到处都是M&M巧克力豆和五彩纸屑）。早餐还可以，但与同级别的其他酒店相比，品种不多。去匹兹堡市中心很方便，5分钟就到了。由于卫生状况不佳，我可能不会再住这里了。
离我家不到半英里的一家工厂发生爆炸，迫使我和妻子在酒店住了几天。我们得到了回家的许可，但酒店却拒绝退还我们另一个不必要的夜晚的房费，这是一个严重的问题。两人丧生，多人受伤。不明污染物被排放到空气中，迫使我们离开家园，而这些人仍然不会退还我们无力承担的钱，但不得不退还，因为酒店已经破败不堪。工作人员似乎并不关心。电梯停的时候声音太大，老实说，我让我的家人下电梯，我们走上最后一层，其余时间都走楼梯。他们在外面宣传的烧烤架已经生锈腐烂了。即使不考虑退款问题，我真的不明白这家酒店的评分怎么会这么高。我从来没有留下过评论。我从来不相信，但我花了时间，因为我想让人们知道这处房产的状况很糟糕，经营者的同情心也很糟糕
我们浴室的水槽裂了，浴缸里长了霉，靠墙的地毯上还有点神秘的东西。家具老旧，床也不舒服。有滑板爱好者靠在我的车上，他们上下车都很慢，这让我很不舒服。酒店所在的区域有点破败，但泳池区还是挺好玩的。不过我觉得有点奇怪，房间钥匙不能带你去泳池或健身中心。你得找个工作人员开门。电梯也不太好用。不过，酒店离市中心很近，而且考虑到我们就在电梯旁边，所以相对比较安静。
我们住在匹兹堡**节附近，离我们去售货的地方很近，酒店有恒温泳池，这点很不错。有点奇怪的是，你的酒店房卡无法打开泳池或健身中心，只能联系前台才能打开。总的来说，这次住宿体验很棒。
当我意识到我们用********多付了40元房费时，我很不高兴。下次我会直接给酒店打电话。欧陆式早餐不算难吃，但也不算好。工作人员非常友好。
办理入住手续很方便，而且受到了热情的接待，酒店非常棒，还有温水游泳池、行李手推车、洗衣房和制冰机等额外设施，让住宿非常舒适。
这是我目前为止在匹兹堡最喜欢的住处，我想我以后来还会选择这里。前台很棒，早餐也很棒。客房服务人员非常友好。
住宿体验很棒。
不算太糟，但对房间不太满意。
由于连接问题，电视显示混乱。
晚上10点，我们正准备睡觉，天花板上的亮白灯却闪烁着。
缺乏友善的人员，酒店简陋，早餐难以下咽。没什么好吃的……不值得。再也不来了