Tap with a bank/credit card was not good enough and I had to overcome a problem with my new credit card
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酒店回复: Thank you for your feedback. We’re sorry for the inconvenience with your new card. Pre-authorizations typically don’t work with tap, and tap can also be declined if the card’s tap limit is exceeded. Chip-in is the most secure method and is usually required for these transactions. We appreciate your understanding and thank you for staying with us.
4.0分
其他
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The receptionists were not available to check in and check out. There was no ring to call them. The hotel door was locked and there was no one to open it before check in.
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酒店回复: Thank you for your feedback. We’re sorry for the inconvenience you experienced. Please note that if our front desk staff is not immediately available, there is a phone number posted right on the front door that guests can call for assistance. We’re always reachable and ready to help, even if we’ve stepped away momentarily.Thank you for staying with us, and we appreciate the opportunity to improve.
4.0分
其他
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Yes room was clean staff kind soft spoken hard to hear amenities were great breakfast was good there was a bad odor when I opened bathroom door like a sewer problem smelled like somebody had had a very stinky bowel movement didn’t seem to be anywhere other then bathroom so kept door closed was very strong smelling eg hen door opened just an fyi otherwise very comfortable quiet and comfy
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酒店回复: Thank you for sharing your feedback. We're glad to hear you found the room comfortable and our staff kind, and that you enjoyed the amenities and breakfast. We sincerely apologize for the odor you experienced in the bathroom. Please know that your comments have been forwarded to our housekeeping department so they can investigate and address the issue promptly. We appreciate you bringing this to our attention and hope to welcome you back for an even better stay.
5.0分
家庭亲子
Room was excellent staff friendly breakfast is superb, muffins were dry, overall a very good stay
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酒店回复: Thank you for your feedback, we greatly appreciate it. We look forward to welcoming you again!
5.0分
家庭亲子
Staff were excellent, breakfast was plentiful and delicious, the room was clean, beds comfy, and temperature controls were awesome.
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酒店回复: Thank you for your feedback, we greatly appreciate it. We look forward to welcoming you again!
4.0分
情侣出游
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The underground parking was an added bonus as it was rainy then snowy throughout our two night stay. Breakfast room was not well ventilated and extremely warm. Breakfast options were regularly depleted and the single staff member was run off her feet. Tables were never cleaned between guests. Understaffed and a potential health issue during flu season.
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酒店回复: Thank you for your feedback, we greatly appreciate it. This will help us improve and we look forward to welcoming you again!
5.0分
其他
Our checkin was smooth, room excellent and breakfast delicious. Staff were friendly and the cookies were a nice touch😊
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酒店回复: Thank you for your feedback, we greatly appreciate it. We look forward to welcoming you again!
喝多了，印象不深，但是人都很好，有个台湾女士做清洁工作的，非常热情，提供了很多帮助，非常感谢她
我们是来看望附近的亲戚，这家酒店地理位置非常方便。街对面就是中央商场和合作社超市。房间很安静也很干净，床很舒服，淋浴水很大。早餐种类不多但对我们来说足够了。
卫生状况相当不错。
Tap with a bank/credit card was not good enough and I had to overcome a problem with my new credit card
The receptionists were not available to check in and check out. There was no ring to call them. The hotel door was locked and there was no one to open it before check in.
Yes room was clean staff kind soft spoken hard to hear amenities were great breakfast was good there was a bad odor when I opened bathroom door like a sewer problem smelled like somebody had had a very stinky bowel movement didn’t seem to be anywhere other then bathroom so kept door closed was very strong smelling eg hen door opened just an fyi otherwise very comfortable quiet and comfy
Room was excellent staff friendly breakfast is superb, muffins were dry, overall a very good stay
Staff were excellent, breakfast was plentiful and delicious, the room was clean, beds comfy, and temperature controls were awesome.
The underground parking was an added bonus as it was rainy then snowy throughout our two night stay. Breakfast room was not well ventilated and extremely warm. Breakfast options were regularly depleted and the single staff member was run off her feet. Tables were never cleaned between guests. Understaffed and a potential health issue during flu season.
Our checkin was smooth, room excellent and breakfast delicious. Staff were friendly and the cookies were a nice touch😊