The room was very clean and spacious. The pool was okay, water was on the cooler side while the room itself was very hot and humid. The speakers playing music throughout the hotel, including the echoey pool room, were so loud that the music was crackling. The breakfast was edible at best. We were there 20 after they started breakfast at 7, and it was the taste and texture as if I had been reheated from the previous day. I love hotel breakfast, so this was very disappointing.
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酒店回复: So sorry you were disappointed in any way during your stay. We do hope you have a more pleasant travel experience in the future.
4.0分
家庭亲子
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It was good. Not great. 1 Bedroom suite was very small. Looked large in picture. Found hair in bathtub upon arrival. Free breakfast was free breakfast quality. Staff was very nice and bed was comfy.
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酒店回复: So sorry you didn't enjoy the extensive hot breakfast buffet with make your own waffles, hot breakfast items, cereals, yogurt with toppings, juice, coffee and pastries. Thank you for being our guest and we wish you happy holiday travels.
3.0分
其他
Check in was supposed to be at 3 but the room wasn’t ready until almost 530. Room was very clean upon arrival.
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酒店回复: Thank you for your patience, we apologize for any delay you had upon arrival entering your suite. We are happy the cleanliness was to your acceptance.
5.0分
家庭亲子
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The hotel was very clean and the staff were very attentive and helpful. Unfortunately the breakfast was disapointingly a bit poor due to the hot food only being warm
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酒店回复: Thank you for the message we will certainly address the breakfast we normally only get high responses, so this is unusual. Have a safe holiday of travels.
3.0分
其他
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Cleanliness - room had visa dirty spots
Room - room was spacious
Service - when we arrived, front desk clerk was rude
location- this hotel is in good locations right off the freeway amd next to good shopping and restaurants
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酒店回复: Thank you for your feedback we will certainly look into that room for a deep clean. So sorry it was not perfect for your stay with us. Take care and have a safe holiday of travel.
5.0分
家庭亲子
The room was clean, if I had one complaint it would be house keeping did not show up any day.
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酒店回复: Thank you for y our comments our housekeeping services are available daily if there is a do not disturb sign on your suite, we respect your privacy. Please contact the front desk in the future for assistance with housekeeping services so we can take care of your suite.
环境可以，出行方便
非常喜欢这家酒店。活动很多，孩子们也很喜欢泳池。烧烤区也很好。员工服务一流。保洁阿姨听不懂我说话，但她们看起来人很好。
非常不错的体验
非常感谢你的安静和友善。
The room was very clean and spacious. The pool was okay, water was on the cooler side while the room itself was very hot and humid. The speakers playing music throughout the hotel, including the echoey pool room, were so loud that the music was crackling. The breakfast was edible at best. We were there 20 after they started breakfast at 7, and it was the taste and texture as if I had been reheated from the previous day. I love hotel breakfast, so this was very disappointing.
It was good. Not great. 1 Bedroom suite was very small. Looked large in picture. Found hair in bathtub upon arrival. Free breakfast was free breakfast quality. Staff was very nice and bed was comfy.
Check in was supposed to be at 3 but the room wasn’t ready until almost 530. Room was very clean upon arrival.
The hotel was very clean and the staff were very attentive and helpful. Unfortunately the breakfast was disapointingly a bit poor due to the hot food only being warm
Cleanliness - room had visa dirty spots
Room - room was spacious
Service - when we arrived, front desk clerk was rude
location- this hotel is in good locations right off the freeway amd next to good shopping and restaurants
The room was clean, if I had one complaint it would be house keeping did not show up any day.