酒店回复: Dear Valued Guest,--Thank you for choosing to stay at D’Hotel Singapore and for taking the time to share your thoughtful feedback.--We’re pleased to hear that you found our front desk team warm and responsive, and that the check-in and check-out process was smooth and efficient. We're also glad that you appreciated our spacious rooms, modern facilities, and convenient location within the city, as well as the thoughtful touches like complimentary drinking water at Chill.--We’ve noted your comments regarding the walking distance to Outram Park MRT station, the room light switch, and overall pricing. Your feedback is important to us, and we will certainly look into the light switch functionality to ensure greater comfort for future guests.--Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay.--Kind regards,--The management of D’Hotel Singapore Team

酒店回复: Dear Youyou,--Thank you very much for choosing to stay at D Hotel Singapore and for taking the time to share your detailed feedback with us.--We are pleased to learn that you appreciated the spaciousness of our rooms, which is something we take pride in offering to enhance the comfort of our guests, particularly in a city where space is often limited.--At the same time, we are truly sorry to hear that your experience did not meet expectations in several important areas. Please accept our sincere apologies for the inconvenience you faced regarding communication with the front desk, the limited in-room amenities, and the delay in fulfilling your request for additional slippers. Our intention is always to provide attentive, fair, and consistent service to all our guests, regardless of background or nationality.--We take your concerns seriously and have addressed them with our team, including the importance of clear communication, timely replenishment of room amenities, and, above all, ensuring that every guest is treated with equal respect, courtesy, and warmth. Your feedback serves as a valuable reminder of the importance of upholding these standards at all times.--Please rest assured that appropriate steps will be taken to improve our service delivery, and we thank you for bringing these matters to our attention.--It was our pleasure to have you stay with us, and we sincerely hope to have the opportunity to welcome you again, providing a more seamless and comfortable experience in the future.--Warm regards,The management of D Hotel Singapore

酒店回复: Dear Aiermoluosunhao,Greetings from D'Hotel Singapore.Thank you for choosing our boutique hotel and for your feedback. Please be assured that the comfort, trust, and well-being of our guests are always of utmost importance to us. Following your feedback, please allow us to assure you that a thorough investigation was carried out and we would like to share our findings. We note that you arrived on 31 JUL 2025 (THU) and you approached our Guest Service team on 01 AUG 2025 (FRI) to ask if there would be charges for stained linens. Upon receiving your report on 01 August 2025, our management team conducted a thorough review of the matter. The room had been carefully inspected by both our Guest Service management and Housekeeping teams prior to your arrival on 31 July 2025, and no stains were found at that time. Our security team also confirmed that no one accessed the room between the inspection and your check in. Nonetheless, when you approached us, we immediately reassured you that you would not be charged, as the stain could be professionally removed by our laundry partner. At no point was it our intention to imply responsibility on your part, and we sincerely regret that you felt this way.We acknowledge that the way this matter was communicated did not meet your expectations, and we are taking your feedback seriously to improve how we manage such sensitive situations with greater empathy and care.We remain grateful for your feedback and for the opportunity to learn and improve. Thank you. Kind regards,The Management of D’Hotel Singapore

酒店回复: Dear Luyisier,--Thank you for choosing to stay at D'Hotel Singapore and for sharing your thoughtful feedback with us.--We are delighted to hear that you found your room spacious and enjoyed our location in a central area with convenient access to transportation. It is also great to know that your late arrival and check-in experience was smooth and hassle-free. We always strive to ensure that all guests feel welcome and well taken care of, regardless of the time they arrive.--Thank you for your comments regarding the hot water and bottled water. We appreciate your understanding in using the water dispenser available downstairs. –Your mention of our price-performance value, especially in the Singapore context, is truly appreciated and ee hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.--Warm regards,--The management of D'Hotel Singapore Team

酒店回复: Dear Valued Guest,--Thank you for choosing to stay at D’Hotel Singapore and for taking the time to share your detailed feedback with us.—We truly appreciate your comments, as they help us better understand the guest experience and continually improve our service and facilities.--We’re pleased to hear that you enjoyed the powerful shower, comfortable bed, and the local breakfast experience just across the street. Your kind recommendation of the nearby eatery and its value-for-money offerings is much appreciated and will certainly be helpful to other travelers.--We also acknowledge your observations regarding the hotel’s history and location. D’Hotel is indeed housed in a heritage building with a unique past, which we have preserved while incorporating modern conveniences. While the location offers a quieter retreat, we understand it may not be ideal for every traveler, and we regret any inconvenience this may have caused. –For future visits, our front desk team would be happy to assist with directions, transportation options, or any nearby attractions to enhance your stay.--Your feedback regarding room amenities such as the absence of bedside power outlets, hand and face towels, and the room service interface has been noted. We sincerely apologize for any inconvenience caused. We are currently reviewing these aspects with our operations team to explore improvements.—We also appreciate your comment about the air conditioning control and slippers. We will work on improving in-room guidance and signage to make things more intuitive for all our guests.--Once again, thank you for your constructive feedback. We hope to have the opportunity to welcome you back and offer you an even more comfortable and seamless experience in the future.--Kind regards,--The management of D’Hotel Singapore

酒店回复: Dear Valued Guest,--Thank you for choosing to stay at D'Hotel Singapore once again, and for taking the time to share your kind feedback.--We are truly delighted to hear that your second visit was a pleasant one, and that you continue to enjoy the comfort and convenience that our hotel offers. –It is especially rewarding to know that our location, with easy access to transportation and a variety of dining options, enhanced your stay. We are also pleased that you appreciated the walkability of the surrounding area.--Your continued support means a great deal to us, and we look forward to welcoming you back for many more enjoyable stays in the future.--Warm regards,--The management team of D'Hotel Singapore

酒店回复: 尊敬的宾客： 您好！ 感谢您在近期入住新加坡D'Hotel酒店后抽出时间分享您的好评。 我们很高兴得知您入住舒适，并认为我们的位置便利，尤其方便您前往新加坡中央医院就诊。我们也很高兴得知您对客房的整洁舒适以及周边各种餐厅的赞赏。 作为一家精品酒店，我们以提供温馨宜人的环境而自豪，我们很高兴您在这里拥有愉快的入住体验。我们非常感谢您的反馈，并希望在不久的将来再次欢迎您光临。 我们竭诚为您服务，祝您一切顺利。 此致， 新加坡D'Hotel酒店管理层

酒店回复: 尊敬的 Jiyoung：-- 非常感谢您选择入住新加坡 D 酒店并与我们分享您的详细反馈。-- 我们很高兴得知您觉得我们酒店位置便利，方便前往地铁站和附近的公交车站。我们也很高兴得知您对宽敞整洁的客房以及我们员工的热情服务表示赞赏。-- 同时，对于您遇到的浴室瓷砖填缝剂发霉以及梳妆台插座连接不良的问题，我们深表歉意。请放心，我们已将这些问题报告给维护和客房服务团队，以便立即处理。-- 我们很高兴您在入住时感到空调很舒适，并感谢大堂提供的免费柠檬水。我们也很高兴得知您喜欢附近包括韩国餐厅在内的各种餐饮选择。-- 您的全面反馈对我们非常宝贵，我们致力于为所有客人提供卓越的体验。我们希望不久的将来能再次欢迎您入住新加坡D酒店，并为您提供超出您期望的住宿体验。-- 此致， 新加坡D酒店管理层

酒店回复: Dear DuranDuran, -- Greetings from D’Hotel Singapore! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. -- We are delighted you had a comfortable stay, and we are truly humbled and appreciative of your heartwarming compliment for our team’s friendly service, and we sincerely thank you for your inspiring mention. -- It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! -- It has truly been our great pleasure and privilege to have been of service to you and all of us sincerely hope our boutique hotel remains as your choice lodging whenever your travels bring you back to our city-state. Thank you for your valued support. -- Kind regards, -- The team from D'Hotel Singapore

酒店回复: Dear Valued Guest,Greetings from D Hotel Singapore.Thank you for staying with us and for sharing your experience. We are very pleased to know that you felt welcomed upon arrival and appreciated the warm hospitality extended by our Guest Service team. Your kind words mean a great deal to us as we are committed to delivering attentive and genuine service that ensures our guests feel at home from the moment they arrive. We are also delighted that you enjoyed the little touches in our lobby such as the refreshing lemonade and cookies, and the convenience of our central location close to public transport.With regard to your feedback about the unavailability of mineral water in our rooms, please allow us to explain that in our efforts to adopt more sustainability initiatives, we do not provide mineral water in either plastic bottles or cartons. Instead, we provide a water dispenser with filtering function in our rooms, as well as an additional dispenser located at the lobby for the convenience of all guests. We seek your kind understanding in this matter. We have also taken note of your comments regarding the shower facilities, and we will share this valuable feedback with the relevant parties for their review and consideration of improvements.We truly hope to have the pleasure of welcoming you back for a more enjoyable stay in the near future.We are at your service and we wish you well. Kind regards,The management of D Hotel Singapore