酒店回复: Thank you for taking the time to share your experience. We regret that your stay did not meet your expectations, and we sincerely apologize for the discomfort and frustration you encountered.We take guest concerns very seriously, especially regarding cleanliness and the service you received at check-in. Your feedback about the repeated smoking question and the issues with bedding and towels has been shared with our management and housekeeping teams to ensure these matters are addressed thoroughly.We strive to provide a welcoming and comfortable environment for all guests, and it’s clear we fell short during your visit. We appreciate your candid comments as they help us improve, and we hope you might consider giving us another opportunity to provide you with a better experience in the future.
酒店回复: Thank you so much for your wonderful review! We're glad we could help make your check-in easier by moving you to the first floor. It’s great to hear you found the hotel clean, convenient, and close to plenty of activities. We look forward to welcoming you back on your next visit to Houston!
酒店回复: Thank you for your kind words about our cleanliness, friendly front desk team, and complimentary snacks and drinks! We’re glad you appreciated the easy airport access. We also appreciate your feedback about the noise from the freeway and planes — we understand how important a quiet stay is and will keep working to improve guest comfort.We look forward to welcoming you back again!
酒店回复: Thank you for your detailed review! We're glad you enjoyed our convenient location near the airport and appreciated the friendly staff and quality of the rooms. We understand the breakfast being cold and the highway noise might not be ideal for everyone, but we're happy it didn’t affect your stay too much. We hope to welcome you again soon!
酒店回复: Thank you for your detailed feedback. We're glad you enjoyed the hotel overall and appreciated the clean room and amenities. We apologize for the issue with the bedsheet and coffee quality—your comments will help us improve.
酒店回复: Thank you for sharing your detailed feedback. We're glad to hear our location was convenient for your travel from IAH and that you found our staff friendly and helpful. It’s also great to know that the renovated shower and toilet met your expectations.However, we're truly sorry for the inconveniences you experienced—especially the noise from the highway, the gap under the door, and the lingering smell of smoke in a non-smoking room. We understand how important a quiet, clean, and comfortable environment is, even for a short stay, and we regret that we fell short in those areas.Your comments regarding the condition of the room and bathroom door have been shared with our maintenance and housekeeping teams for immediate review and improvement.We appreciate your honest feedback and hope you'll consider giving us another chance in the future for a more restful and enjoyable experience.
酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us and that you found everything to be fresh, clean, and comfortable. It's fantastic to know our staff made a great impression as well!We truly appreciate you choosing us for your stay and hope to welcome you back soon for another excellent experience.
酒店回复: Thank you for the perfect rating! We’re delighted to hear our hotel exceeded your expectations, especially after your travels. It’s wonderful that you found your stay clean, convenient, and comfortable. We hope to welcome you back for your next trip—whether a quick stop or a full vacation!
酒店回复: Thank you for the perfect rating! We’re glad you found our team attentive and helpful. We appreciate your understanding about the motel setting and are happy to hear you enjoyed your stay. We look forward to welcoming you back soon!
酒店回复: Thank you for sharing your feedback, and we sincerely apologize for the misunderstanding regarding the breakfast. We understand how important it is, especially when you’re traveling early for a flight. We’re disappointed that the breakfast offering did not meet your expectations, and we’ll make sure to address this with our team to provide better clarity and improve the service in the future.
我再也不会住这里了，说实话，我真希望可以退还我住期间不舒服的钱。
1. 入住时，那位女士问我是否需要吸烟房或无烟房，我说无烟房，她说你确定吗？因为你不能在房间里吸烟，我说是的，请给我一间无烟房。然后她又问了我三次是否确定，并说我不能在房间里吸烟。请注意，我不吸烟，身上也没有烟味，我也没有询问过我是否可以吸烟。她反复向我强调了四次我不能吸烟，并问我是否确定要一间无烟房，这很奇怪，我觉得她像是在歧视我，因为她没有理由觉得我会在房间里吸烟。
2. 我检查了床上用品，发现我掀开床单上的毯子后，床上有黄色污渍。我立即打电话给前台，问他们是否可以来换，因为床很脏。前台的男士问我几点入住，为什么现在才打电话。我告诉他，我在外面待了一整天，现在才安顿好房间，还把床单从床上扯下来。我注意到他试图暗示床单脏了是我的错，而不是客房服务？——一天后，同样的黄色污渍床单还在床上。毛巾上还有头发和布料缠绕在一起，还有污渍。糟糕的住宿体验还可以继续，但字数不够，写不完。不推荐。
入住很轻松，但我完全没有整理好。我打包行李的时候没准备好，所以搬到二楼的房间对我来说是一次旅行中必须经历的。皇宫酒店慷慨地帮我搬到了一楼。您一定会在这里住得很愉快。这里非常干净，交通便利，而且靠近汉布尔镇的许多景点。下次我再来休斯顿的时候还会住在这里。
酒店房间超级干净。前台工作人员非常友好。他们提供免费小吃和饮料。唯一不太满意的是，能听到高速公路（就在高速公路边）的交通噪音，还能听到一些飞机飞过的声音（虽然声音不是很大）。去机场很方便。下次还会住这里。
地理位置优越，适合在机场附近过夜。不过，附近有很多餐饮和购物场所（都在驾车距离内）。早餐是冷的，包含小吃吧。由于靠近高速公路，这里比较吵，但这并没有打扰到我们。工作人员非常友好，房间也很棒！
很棒的酒店。总体来说很干净。有一个小问题。
酒店很不错。房间很干净。它满足了我所有期待。大堂提供免费小吃。我发现床单上有一处难看的污渍，可能是上次清洁时没清除掉的。咖啡的质量很不尽如人意。
住一晚还可以，但住得不够久
我们在从伊利诺伊大学厄巴纳-阿巴迪亚机场（IAH）起飞前住了一晚。到机场只需15-20分钟。就这点来说，还算可以，但不想住太久。酒店紧邻高速公路和辅路（？）。门下有个相当大的缝隙，而且整晚马路上的噪音都很大。房间本应是无烟房，但外面却弥漫着浓重的烟味。
房间卫生状况良好，床也还不错，但总体来说，房间非常破旧，浴室的门/锁坏了，边缘和油漆都磨损了。不过，淋浴间和卫生间最近翻新过。
工作人员乐于助人，态度友好，服务周到。房间外就有停车位。
休斯顿性价比最高的酒店！！！
这是我们最近住过的最好的酒店，价格也超值！！员工非常友好热情！一切都焕然一新，干净整洁。住了三天，没有任何抱怨。
干净、便捷、舒适。途经伊利诺伊大学后，在这里住了一晚，但最终感觉比我实际度假时预订的酒店房间还要好！
看起来服务周到。前台工作人员非常细心周到，乐于助人。汽车旅馆的环境对清洁度影响不大，但这家酒店还是不错的。
我特意预订了这家酒店，因为它还提供早餐（因为我要坐飞机）。我去问他们的时候，他们唯一的早餐就是咖啡。