酒店回复: Sahar, Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to deliver a reliable and friendly stay that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.Sincerely, Home2 Suites by Hilton Tracy
酒店回复: Hola Leticia!Agradecemos mucho tus comentarios. Nos da gusto que hayas disfrutado de nuestros servicios. Esperamos poder darte la Bienvenida muy pronto nuevamente!
3.0分
其他
原文
翻译提供方：Google
会更好
我们的套房里到处都是蚂蚁，凌晨 1 点时，它们爬遍了我们的床，我们才发现这一点。否则房间会很棒。
早餐非常缺乏；唯一丰盛的选择是华夫饼、百吉饼或酸奶。不要指望鸡蛋，它们是粉状的。
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酒店回复: Dear Ms. Maddalena, we recognize your time is valuable and appreciate the feedback you provided. Your experience during your stay is below our standard. We do have a monthly pest control service in our property, we truly apologize for failing to meet your expectations. We know our guest deserve the best and we will use your comments as we evolve to best meet and exceed our guest expectations. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you have come to expect. Once again, our apology and thank you for the time to review our hotel.
5.0分
家庭亲子
原文
翻译提供方：Google
我更喜欢自助餐，鸡蛋是现点现做的。但是，这也可以接受。
工作人员非常乐于助人，也很友好。很喜欢它看起来和闻起来都很干净。
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酒店回复: Dear Anna:We appreciate the time in sharing your experience!Thank you for a perfect 5 star review!
5.0分
其他
原文
翻译提供方：Google
出色的客户服务
前台的 David 非常热情，回答了所有问题。入住后，他还发了一条短信，以确保满足我们的所有需求。
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酒店回复: Dear Carly:We truly appreciate you staying with us! Thank you for your survey and for our Team Member David recognition. This is our best Reward! We will continue striving to provide a hospitality level that exceeds other available lodging choices.
5.0分
其他
原文
翻译提供方：Google
干净，友好的工作人员，非常好的早餐
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酒店回复: Hola Judith:Muchas gracias por tus comentarios. Son muy importantes para nosotros para poder seguir ofreciendo nuestros servicios con la mejor calidad y amabilidad que nuestros huespedes se merecen!
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Hola Diego!We appreciate your time to share your experience!We love having you here!
5.0分
家庭亲子
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The staff was friendly and accommodating! We had to leave by 7:00 on Saturday, and they let us start up breakfast 10 minutes early while they finished up the set up. Also, we had to do a change with the 2nd room we had as far as the other family checking in before us, and they totally understood and helped us.
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酒店回复: Hi Mr. Weber:Thank you for your feedback. Providing a great experience for our customers and guest is our number one priority. We are glad you and your family enjoyed your stay. Thank you for staying with us.
4.0分
家庭亲子
The property in total was great, just want to point out that the water was cold when showering
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酒店回复: Hi Silva, Thank you for sharing your feedback and for highlighting what you enjoyed about our property! We’re glad you had a great overall experience. We’re sorry to hear about the issue with the shower water temperature and appreciate you bringing it to our attention. Your comments help us improve, and we’ll be sure to have our maintenance team look into it right away. We hope to have the opportunity to welcome you back for an even better stay next time.
5.0分
其他
Everything about this hotel is great! Staff are super nice and place is super clean.
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酒店回复: Hi Mark!We truly appreciate your feedback! We hope to welcome you back soon!
说实话，这地方住起来真糟糕……只有一名员工看起来还挺开心的，其余的人看起来都很沮丧，工作积极性也不高。
我让他们给我拿些床单，因为我有两个小孩，但他们却说他们拿不到……总之，我们再也不会住那里了。他们要三天后才会打扫房间……这算什么酒店，房间又不便宜。
一切都很棒，非常干净，早餐很好，接待人员和女服务员都很好。我没有给它五星好评，因为在我入住的第二天，我要求他们用吸尘器打扫房间，但他们不愿意（我认为这很正常），但其他一切都很棒。
会更好
我们的套房里到处都是蚂蚁，凌晨 1 点时，它们爬遍了我们的床，我们才发现这一点。否则房间会很棒。
早餐非常缺乏；唯一丰盛的选择是华夫饼、百吉饼或酸奶。不要指望鸡蛋，它们是粉状的。
我更喜欢自助餐，鸡蛋是现点现做的。但是，这也可以接受。
工作人员非常乐于助人，也很友好。很喜欢它看起来和闻起来都很干净。
出色的客户服务
前台的 David 非常热情，回答了所有问题。入住后，他还发了一条短信，以确保满足我们的所有需求。
干净，友好的工作人员，非常好的早餐
伟大的
The staff was friendly and accommodating! We had to leave by 7:00 on Saturday, and they let us start up breakfast 10 minutes early while they finished up the set up. Also, we had to do a change with the 2nd room we had as far as the other family checking in before us, and they totally understood and helped us.
The property in total was great, just want to point out that the water was cold when showering
Everything about this hotel is great! Staff are super nice and place is super clean.