酒店回复: Dear Guest,Thank you very much for sharing such a detailed and thoughtful review of your stay. We’re delighted to hear that you enjoyed the comfort and cleanliness of your room, the peaceful nights, and the lovely sounds of birds in the morning. It’s also wonderful to know that the bathtub added an extra touch of relaxation to your experience.We’re pleased that you enjoyed our à la carte breakfast and found it refined and satisfying, and we truly appreciate your kind words about our exceptionally friendly and helpful team. Assisting with luggage and sharing in our guests’ travel plans is something our staff genuinely enjoys.Thank you as well for your constructive feedback regarding the stairs, floor layout, and pool size. Your comments are valuable to us and will be taken into consideration as we continue to improve guest comfort and accessibility.We’re happy to know that our location made it easy for you to explore Ubud’s popular attractions on foot, and we’re especially grateful for your recommendation. We look forward to welcoming you back home again at Adiwana Bisma for another relaxing stay in the future.Warm regards,Gusti SwijanaGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to share your honest feedback with us. We sincerely regret that your stay did not fully meet your expectations, particularly regarding room cleanliness and the freshness of the complimentary fruit. This is certainly not the standard we strive to deliver, and we truly apologize for the inconvenience caused.We also appreciate your understanding and your comments regarding the level of service. Your feedback is very important to us and will be shared with our housekeeping and service teams so we can make the necessary improvements, especially during busy periods.We’re glad to hear that you enjoyed some of our offerings, including the afternoon tea, breakfast selection, evening turndown service, and complimentary drinking water. Your recognition of these highlights means a great deal to us.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much improved and more satisfying experience.Warm regards,Gusti SwijanaGeneral Manager

酒店回复: 尊敬的 FrangipaniYJ： 感谢您如此用心的评价！我们很高兴您喜欢我们的设施、每日餐食和下午茶，以及我们团队的周到服务，从为您准备的饮料和水果，到确保您在天气恶劣的情况下顺利完成机场接送，无不体现着我们团队的热情周到。 很高兴得知您在泳池边放松身心，参加了周三的瑜伽课，并在泡泡浴中彻底放松身心。您的高度推荐对我们意义重大，我们迫不及待地欢迎您再次入住阿迪瓦纳比斯玛乌布酒店，再次享受美好的住宿体验。 此致， Gusti Swijana 总经理

酒店回复: Dear Guest,Thank you so much for your wonderful review. We’re truly delighted to hear that your stay exceeded expectations and that you enjoyed the bright, spacious room with its beautiful rice paddy views. It’s also great to know that breakfast and our infinity pool were highlights of your experience.We’re especially happy that you felt the hotel blended harmoniously with nature and provided a peaceful escape from the bustle of everyday life. Your kind words mean a lot to our team, and we truly look forward to welcoming you back home again at Adiwana Bisma soon for another relaxing stay in Ubud.Warm regards,Gusti SwijanaGeneral Manager

酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that you felt warmly welcomed by our team and appreciated their proactive service, even ensuring you had a midnight snack after your late check-in. It’s wonderful to know you enjoyed the spacious room, elegant ambiance, and our breakfast selection.We understand your disappointment regarding the rice paddy view during your stay. The seasonal cycle of the fields can sometimes result in a different landscape, but we’re glad you could still appreciate the peaceful and natural surroundings.Your kind words energize us to continue providing memorable experiences for our guests. We look forward to welcoming you back home again at Adiwana Bisma Ubud soon for another stay, perhaps when the paddies are lush and green.Warm regards,Gusti SwijanaGeneral manager

酒店回复: 尊敬的 iAHTOH： 非常感谢您分享您的精彩点评！我们很高兴听到您享受了这次住宿的一切，尤其是泳池，它真的感觉像天堂一样。 我们也很高兴您喜欢我们酒店的中心位置，即使偶尔会遇到交通拥堵，也能轻松探索乌布。也感谢您为未来的旅行者分享实用建议，这非常周到，非常感谢！ 我们期待很快再次欢迎您入住阿迪瓦纳比斯玛乌布酒店，享受再次放松的住宿体验。 此致， Gusti Swijana 总经理

酒店回复: 亲爱的 Anitacai： 非常感谢您分享您的宝贵反馈。我们很高兴得知您在我们酒店度过了愉快的时光，稻田露台客房的微风和鸟鸣声让您倍感舒适。 我们也很高兴听到我们团队的服务和友好态度给您留下了积极的印象。您的好评对我们意义重大，我们真诚地期待着您很快再次光临阿迪瓦纳比斯玛乌布酒店，享受另一次难忘的住宿体验。 此致， Gusti Swijana 总经理

酒店回复: Dear Guest,Thank you very much for sharing your thoughtful and detailed feedback. We're truly delighted to hear that you enjoyed our service, especially the daily greetings from our team and the quick response to your email regarding airport pick-up. It's great to know that our rooftop infinity pool and sunset views provided a relaxing and memorable experience during your stay.We’re glad you appreciated the spacious layout, comfortable facilities, and the dual sink setup in your room. We understand your note about the shower head, and we appreciate the feedback as we continuously look for ways to enhance our guest experience.Thank you also for your comments on breakfast and afternoon tea—we’re happy to hear you enjoyed the fried noodles and variety of options, and we’ll take your input into account as we continue refining our culinary offerings.Regarding the location, we appreciate you pointing out the walking route and lighting at night. We’ll be sure to review this and see how we can better assist guests with navigating the area safely and comfortably.It was a pleasure having you with us, and we look forward to welcoming you back home again at Adiwana Bisma Ubud soon!Warm regards,Gusti SwijanaGeneral Manager

酒店回复: 尊敬的宾客： 感谢您的反馈！我们很高兴您喜欢我们友好的员工、便利的市中心位置以及舒适的三楼客房。很高兴我们的设施超出了您的预期，我们期待很快再次欢迎您入住阿迪瓦纳比斯玛乌布酒店。 此致， Gusti Swijana 总经理

酒店回复: 尊敬的宾客： 非常感谢您抽出时间分享您的反馈。我们很高兴听到您喜欢我们为您提供的各种服务，尤其是鸡尾酒时光、下午茶和早晨的屋顶瑜伽。很高兴这些体验提升了您的整体满意度。 同时，我们也非常感谢您就吹风机和床头柜清洁度提出的诚恳意见。对于这些疏忽，我们深表歉意，因为它们显然未能体现我们力求保持的高标准。您的意见已与客房服务和维护团队分享，以确保立即改进。 您的周到反馈有助于我们不断成长，我们希望有机会再次欢迎您入住阿迪瓦纳比斯玛乌布酒店，享受更美好的未来。 此致， Gusti Swijana 总经理