Paid extra for a Superior Room, well if that was Superior then I wouldn’t want to see the others. Carpet was badly stained. The view out of the window was terrible. Spoke to receptionist who said that it was an old hotel so it is what it is. For £198 for one night it was vastly overpriced.
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酒店回复: Dear GaryWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementNew Bath Hotel & Spa, a member of Radisson Individuals
1.0分
其他
Bed was really uncomfortable, there wasn’t any hot water for a shower in the morning. The hotel staff were not very helpful when we reported the problem.
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酒店回复: Dear RichardThank you for your recent stay with us at New Bath Hotel & Spa, a member of Radisson Individuals.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementNew Bath Hotel & Spa, a member of Radisson Individuals
4.0分
家庭亲子
Probably slightly let down by the imminent transition to new owners (due 7-DEC-25) although staff remain friendly and approachable.
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酒店回复: Dear StuartWarm greetings from New Bath Hotel & Spa, a member of Radisson Individuals and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementNew Bath Hotel & Spa, a member of Radisson Individuals
酒店房间服务都令人满意，就是沙发床没法睡！
员工很棒，地理位置也很好，但管理起来就像《住在笨蛋城堡里》一样混乱，感觉Manuel随时都会出现。可惜了，因为它的位置非常理想，但布局很混乱，没有电梯，疲惫或喝醉的时候很难找路🥴
房间热得受不了，而且不提供风扇。床很软，睡起来不舒服。双人房只给了一条浴巾。要再要一条浴巾送到房间，结果给了三条擦手巾🤷🏼♀️
员工很棒，非常乐于助人且友好。地理位置也绝佳，周围环境很好。
因为酒店系统出了问题，我实际上没能入住。酒店方面试图帮我们预订了另外三个日期，但都没有成功。他们拒绝就此事退款。除了遗憾没能入住之外，也没什么好说的了。
非常好
还行，经济型酒店。地理位置不错。晚上暖气有点热。就这个价位来说，值得推荐。
Paid extra for a Superior Room, well if that was Superior then I wouldn’t want to see the others. Carpet was badly stained. The view out of the window was terrible. Spoke to receptionist who said that it was an old hotel so it is what it is. For £198 for one night it was vastly overpriced.
Bed was really uncomfortable, there wasn’t any hot water for a shower in the morning. The hotel staff were not very helpful when we reported the problem.
Probably slightly let down by the imminent transition to new owners (due 7-DEC-25) although staff remain friendly and approachable.