酒店回复: Dear Joyce, Thank you for reaching out to share your concerns. We certainly understand how upsetting this situation must feel, and we are truly sorry that your experience did not meet your expectations.After reviewing the details of the stay, our team did find evidence of damage to the wall in the guest room. This damage was not present at the time of check-in, and in accordance with our hotel policy, the $75 incidental hold is in place to cover costs related to any damages or breakage during a stay. Once the damage was observed, the incidental fee was applied per our standard procedure.We do understand your frustration and regret that this situation has caused you such disappointment. Please know that we value your feedback and will be sure to share it with our team to ensure all future communication remains professional and courteous.Best Regards, The Holiday Inn Express
酒店回复: Hi Linda,I am glad to hear that you enjoyed your stay and that the property met your standards, as we strive to do! I am sorry to hear about the experience you had with our housekeeping staff please be aware we are looking into this further. We hope to welcome you back again soon!
5.0分
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翻译提供方：Google
大堂内的电脑
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酒店回复: Thank you for your perfect score! We’re thrilled you enjoyed your stay and hope to welcome you back again soon.Best Regards, The Holiday Inn Express
5.0分
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Exceptional Hotel, hidden gem!
The staff, from check in, breakfast staff, cleaning staff were by far the kindest people and caring! It was one of the most amazing experiences this hotel is a must! 5 stars!
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酒店回复: Wow, thank you so much for your amazing review! We’re truly touched by your kind words about our team it means the world to hear that their care and kindness made such a difference in your stay. We’re so glad you enjoyed your experience and appreciate you calling us a hidden gem! We can’t wait to welcome you back to the Holiday Inn Express Lockport again soon.
4.0分
其他
A nicer HIE. No issues. A little chsllenging to pull out onto a 55mph busy highway but otherwise nicely placed between Buffalo and Lockport.
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酒店回复: Hi Nick! we are glad to hear that you enjoyed your stay with us! hope to see you again!
预订了两间房，前台给了两间连通房，连锁品牌酒店房间整洁 卫生没问题，设施齐，早餐也还行。离尼亚加拉半小时车程，性价比较高的酒店。
虽然离尼亚加拉大瀑布距离有点远，大约需要40分钟车程，这个宾馆的性价比很高，房间宽敞干净，早晨的早餐中规中矩，前台服务也很友好！
酒店价格合理，房间也很干净，工作人员服务周到。但对我来说床有点太软了，第二天开始我的腰就有点不舒服。如果淋浴头是手持式的而不是固定式的会更好，希望水压也能再大一点。
第2次住这个酒店了，早餐很丰富，环境也很干净，有洗衣机，下次还会来住这里
第一晚住得还不错。第二晚我们发现淋浴间壁挂的洗漱用品泵压瓶已经很久没有补充了，沐浴露瓶是空的。房间里也没有提供肥皂。
当我在地板上做运动时，一块小碎玻璃扎进了我的手掌。很明显，客房服务打扫得不彻底。当我到前台去正式投诉时，发现当晚值班的两位前台员工是新来的，几乎没有受过什么培训。他们根本不知道如何为客人提供遗失的洗衣袋，也不知道在沐浴露用完时如何为客人提供补充。
我把一张写有关于手掌扎入玻璃的正式投诉纸条交给了前台员工娜奥米，她也看到了玻璃。她把这张纸条留给了她早上值班的经理。
我刚刚在你们位于纽约州洛克波特的酒店经历了一次糟糕的体验。上周末我为身患乳腺癌四期的母亲预订了房间。退房时，他们竟然以我母亲在墙上打了个洞为由，向我收取了75美元。我母亲连走路都做不到，更别说在石膏板上打洞了！工作人员极其粗鲁，拒绝免除这75美元的费用。我对他们提供的客户服务非常失望，以后再也不会预订这家酒店了！！这家酒店真是太糟糕了！！
房子超级干净整洁，员工也很友好。我不太满意的是，我告诉客房服务人员我不需要任何服务。我出去玩了一天，回来后我的 iPhone 充电器不见了。我把它插在床边的墙上。我女儿有新的充电器，所以她们没有用我的，但我的充电器被偷了，我知道它确实被偷了。我告诉客房服务人员我不需要服务，只需要毛巾，所以她在走廊里把毛巾给了我，我在走廊里把脏毛巾给了她，然后我和我的家人离开了一整天。我很清楚会发生什么。因为我告诉她我不需要服务，但她还是在我离开后进入我的房间偷走了我的充电器。我建议所有入住的客人永远不要说你不需要客房服务，因为他们会在你离开时进入你的房间偷东西，然后当你投诉并告诉酒店他们从你的房间里偷了东西时，客房服务人员会说她没有进房间，因为客人说她不需要客房服务。那里的封面就是这样追踪的。所以一定要联系客房服务，这样如果东西丢了，你就可以告诉他们在你的房间里。充电器没什么大不了的，但如果我有一些贵重物品，而且很可能也会被偷，偷就是偷。他们的衣柜里有保险箱可以用，这很棒，但我没想到我必须把充电器放在保险箱里。除此之外，这家酒店很棒，我还会再来的，但下次我会联系客房服务，并使用提供的保险箱。
大堂内的电脑
Exceptional Hotel, hidden gem!
The staff, from check in, breakfast staff, cleaning staff were by far the kindest people and caring! It was one of the most amazing experiences this hotel is a must! 5 stars!
A nicer HIE. No issues. A little chsllenging to pull out onto a 55mph busy highway but otherwise nicely placed between Buffalo and Lockport.