酒店回复: Hello-Thanks for your response. As I mentioned in previous call with you, we have investigated this and our records show that we found no one had access to your room other than you and your roommate/wife. We appreciate you leaving us this review and hope to see you again in your future traveling plans!
酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Element Iowa City!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with ALL of our Hotel Team as a way of celebrating the great guest experiences we delivered. We do apologize for the parking confusion and room view. Once again, I appreciate you taking the time to share your feedback.
酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Element Iowa City!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with ALL of our Hotel Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for staying with us!!! We hope to welcome you again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都令我们满意
酒店回复: Vielen Dank für Ihr Feedback. Wir hoffen, Sie wiederzusehen.
1.0分
其他
原文
翻译提供方：Google
他们没能给我房间钥匙，所以我不得不在前台等他们带我去房间
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酒店回复: Carter, I apologize for the inconvenience of not receiving a room key. We have shared your response with Element leadership team to ensure this won't happen again. I hope you choose to stay with us again to let us make up for this inconvenience.
1.0分
其他
原文
翻译提供方：Google
糟糕的客户服务
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience of getting the bad customer service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel Upper Management team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area for us to correct our mistakes.
4.0分
商务出差
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Staff seemed burned out on customers. My room at check in was pretty nasty on the couch (dried crusty food n huge stains between n under couch cushions). Mattress covers are worn out n discolored n not the kind that protect the mattress n guests from other peoples body stuff . Looked like what my grandma would have for 30 years. Staff clusters n talks at front desk n it feels uncomfortable to have to interrupt to ask anything like when the times are for the wine served at night , where ice is, if i can switch towels out… after the room reclean it was fine i just didnt feel welcome or liked . I travel 230 -240 days a year - ive not ever left a review commenting on unwelcoming staff- it needs to be said . Three stand n talk at counter to eachother though . Lobby was very clean . Gym was good.
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酒店回复: Thank you for taking the time to leave a review. Your experience of an unwelcoming staff and unclean environment is not up to our standard. We will bring these issues to the attention of our staff so experiences like this don't happen again. We hope you decide to stay with us again while you are in the area. Thanks again for leaving a review.
3.0分
其他
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No housekeeping during my entire three-night stay. I was out of the room nearly the whole day, every day. Inexcusable. They also charged me $15 for self-parking. I Ubered there and back.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay.Thank you for choosing to stay with us. Your experience of Accommodations is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Hotel leadership team, so we can do our best to ensure this does not occur again.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,We hope to welcome you again soon.
5.0分
其他
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I came to Iowa City for a music show downtown at the Englert. It was so convenient to stay at a nice hotel right there with everything so walkable! I would definitely come again!
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酒店回复: Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay with us and we hope to welcome you again soon!
5.0分
其他
Location is excellent, modern clean rooms, awesome amenities. Loved this hotel and will be back!
酒店回复: THANK YOU FOR YOUR RATING! WE HOPE TO SEE YOU AGAIN!
酒店很漂亮，位置也不错，但前台经常无人值守，街上的任何人都可以拿走东西出售。而且，我和家人出去散步的时候，我们的房间空着，等我们回到房间时，我的钱包被翻了，被偷了60到80美元。我打电话给经理，她说会核实记录，但之后就再也没有回电给我了。我去买东西的时候，前台那位小伙子睡着了。他还在我住的楼层四处走动，前台无人值守，经理说他不应该这样。千万不要相信那里的一些员工。
这家酒店经过翻新，看起来非常漂亮，房间非常干净宽敞，步行即可到达您可能需要的一切。
酒店的停车位很难找到，我们最终把车停在了其他地方。他们还把我们安排在了三楼，我们可以看到空调和一堵墙的美景，除此之外什么也没有。我们从来没有去过爱荷华州，我们期待着至少能从窗户看到一些东西，但什么也没有，那个房间可能没有窗户。
我不会再来这家酒店了。
工作人员很棒，需要帮忙找停车场，工作人员带我们去了停车场的确切位置，进门后工作人员非常友好，并乐于助人，提供晚餐建议和活动。肯定会再次入住，房间也很好
一切都令我们满意
他们没能给我房间钥匙，所以我不得不在前台等他们带我去房间
糟糕的客户服务
Staff seemed burned out on customers. My room at check in was pretty nasty on the couch (dried crusty food n huge stains between n under couch cushions). Mattress covers are worn out n discolored n not the kind that protect the mattress n guests from other peoples body stuff . Looked like what my grandma would have for 30 years. Staff clusters n talks at front desk n it feels uncomfortable to have to interrupt to ask anything like when the times are for the wine served at night , where ice is, if i can switch towels out… after the room reclean it was fine i just didnt feel welcome or liked . I travel 230 -240 days a year - ive not ever left a review commenting on unwelcoming staff- it needs to be said . Three stand n talk at counter to eachother though . Lobby was very clean . Gym was good.
No housekeeping during my entire three-night stay. I was out of the room nearly the whole day, every day. Inexcusable. They also charged me $15 for self-parking. I Ubered there and back.
I came to Iowa City for a music show downtown at the Englert. It was so convenient to stay at a nice hotel right there with everything so walkable! I would definitely come again!
Location is excellent, modern clean rooms, awesome amenities. Loved this hotel and will be back!