酒店回复: Thank you for the review. We have been open for three years here at Hawthorn. I am happy that you enjoyed the stay! Jenny
5.0分
其他
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It’s definitely the best room I’ve ever stayed in and I’ve traveled by car thousands of miles staying mostly at Comfort or La Quinta but they can’t touch the quality of this room. I only have one complaint. I asked for an ADA accessible room which would have a walking shower with grab bars. I got a regular room and no grab bars and no anti slip surfaces in the shower. I almost busted it when I stepped in the shower. Not good. Not happy. But I do like the room
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酒店回复: Thank you for the kind comments from your recent stay with us. I was sorry that we did not have an accesible room available that night. If you come through again, please let us know your needs. Jenny
4.0分
情侣出游
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We arrived at 9pm hoping to get a drink before going to bed, but the bar closed early. On the bright side, check-in was fast and easily done online.
The staff was nice and courteous in the evening and in the morning, which is always a plus.
The only need for improvement would be fixing the shower door that didn’t close all the way and the dishwasher with a couple of dishes was not emptied. These are not things worth giving a lower score because I’m sure they can be fixed.
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酒店回复: Thank you for the nice review and coments. I do apologize for the issues you had. Maintenance and housekeeping are addressing the issues with the room. We hope to see you again if you are ever back in Monahans.
5.0分
其他
The room was clean and comfortable. The beds were so comfortable.
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酒店回复: Thank you so much for the kind remarks from your visit with us. I 100% agree that our beds are super comfortable! Jenny
4.0分
其他
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Breakfast service needs improvement
The only issue was with breakfast. They don’t keep it stocked. You have to constantly look for someone to tell them they are out of something and tell them more than once. (They were always in the back chatting with the front desk personnel.) They don’t empty the trash. It was overflowing and nowhere to put your plates. They cater to the oilfield 6-7am workers and forget about their other guests. Their other guests are paying guests out of their own pockets and not out of company funds. They also need to be taken care of. They need to remember that.
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酒店回复: I do apologize for the issue that you had with breakfast. During your visit the AC in our kitchen was not working. I had told the cooks to cool off in the office. We have discussed the importance for keeping the items stocked during the entire breakfast period. Jenny
5.0分
商务出差
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A great end to a long day
I arrived late. Did not have a reservation.
Looked it over. Booked online. Slept like a baby in a super comfortable bed. The next morning I was greeted and made aware of breakfast. I even got some tips for the rest of my trip from a kind lady at the front desk. Interacted with 3 employees eager to help in any way they could.
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酒店回复: Thank you for the great review and comments from your visit. I am happy to hear that you had a great night. Jenny
4.0分
商务出差
Nice place.
Good place in the middle of nowhere, truly! Midland TX.
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酒店回复: Thank you for the review from your recent visit. I am happy to see that you had a nice stay with us. Jenny
5.0分
其他
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Great place. Stay here!! I did.
The hotel staff is the best. Even if the rest of the hotel was not great. I would go back. I appreciate the friendly, honest staff. The hotel was comfy and clean. Breakfast area was great and again, the staff went above and beyond. This hotel was a recommendation from family who stayed there two years ago. It did not disappoint! HUGE shout out to Joann at the front desk and the cleaning staff. I left something and i sent them a label to ship. No issue,.
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酒店回复: Thank you for the wonderful comments from your recent stay. Amanda puts out the most amazing freshly made breakfast every day. I 100% agree that Joann and the cleaning staff is top notch. Merry Christmas. Jenny
3.0分
其他
It was ok place to spend the holidays at, very limited staff, no security, I did enjoy my stay there.
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酒店回复: Thank you for your review. We do run with limited staff over the holidays. All services, including housekeeping and our complimentary breakfast are still available. We do run a 24 hour front desk staff with security cameras on thecomputers in the office. I was happy to see that you did enjoy your stay. Happy New Year! Jenny
5.0分
其他
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Like being home
I love staying at this hotel every time we travel to Mexico. It is luxury looking, super comfortable, clean and it has all the requirements that we need. Such as a kitchen, dining table, sofa, a safe. Indeed is like being home
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酒店回复: Thank you so much for the nice review and coments. I am so happy that we can provide you a clean, comfortable and nice place to rest on your journey. Jenny
我喜欢它，这是一个老地方，但我非常喜欢它
It’s definitely the best room I’ve ever stayed in and I’ve traveled by car thousands of miles staying mostly at Comfort or La Quinta but they can’t touch the quality of this room. I only have one complaint. I asked for an ADA accessible room which would have a walking shower with grab bars. I got a regular room and no grab bars and no anti slip surfaces in the shower. I almost busted it when I stepped in the shower. Not good. Not happy. But I do like the room
We arrived at 9pm hoping to get a drink before going to bed, but the bar closed early. On the bright side, check-in was fast and easily done online.
The staff was nice and courteous in the evening and in the morning, which is always a plus.
The only need for improvement would be fixing the shower door that didn’t close all the way and the dishwasher with a couple of dishes was not emptied. These are not things worth giving a lower score because I’m sure they can be fixed.
The room was clean and comfortable. The beds were so comfortable.
Breakfast service needs improvement
The only issue was with breakfast. They don’t keep it stocked. You have to constantly look for someone to tell them they are out of something and tell them more than once. (They were always in the back chatting with the front desk personnel.) They don’t empty the trash. It was overflowing and nowhere to put your plates. They cater to the oilfield 6-7am workers and forget about their other guests. Their other guests are paying guests out of their own pockets and not out of company funds. They also need to be taken care of. They need to remember that.
A great end to a long day
I arrived late. Did not have a reservation.
Looked it over. Booked online. Slept like a baby in a super comfortable bed. The next morning I was greeted and made aware of breakfast. I even got some tips for the rest of my trip from a kind lady at the front desk. Interacted with 3 employees eager to help in any way they could.
Nice place.
Good place in the middle of nowhere, truly! Midland TX.
Great place. Stay here!! I did.
The hotel staff is the best. Even if the rest of the hotel was not great. I would go back. I appreciate the friendly, honest staff. The hotel was comfy and clean. Breakfast area was great and again, the staff went above and beyond. This hotel was a recommendation from family who stayed there two years ago. It did not disappoint! HUGE shout out to Joann at the front desk and the cleaning staff. I left something and i sent them a label to ship. No issue,.
It was ok place to spend the holidays at, very limited staff, no security, I did enjoy my stay there.
Like being home
I love staying at this hotel every time we travel to Mexico. It is luxury looking, super comfortable, clean and it has all the requirements that we need. Such as a kitchen, dining table, sofa, a safe. Indeed is like being home