Did not get breakfast but the room was clean and nice. It was a quiet and very pleasant stay. Walking distance of restaurants and within walking distance of The Hall.
5.0分
其他
展开
First & foremost VERY beautiful hotel. I traveled here from Atlanta and had the honor of staying at this beauty 11/8-11/11. It smells amazing when you walk in. The receptionist when I arrived was very welcoming & informative. The rooms a VERY clean & comfy. The shower has really hot water that I loved. Each morning I enjoyed the wonderful buffet breakfast. The server with the tattoos is a sweetheart! Loved her energy every morning. Now the only negative I have to say about this hotel is 1. the female bartender that works at night isnt as outgoing as the rest of the staff. I sat at the bar for a good 10mins without a greeting nor menu. Mind you, there were only two people at the bar (Me & another guest). When she finally came over the other guest said “for a second I thought she was never going to take your order” that we both laughed at. She also didn't tell me about the happy hour specials. 2. I didn't like how guests allowed their children to run in the halls. Either way, I still in enjoyed my stay at the AC Hotel. S/o to all of the staff.
展开
酒店回复: Thank you so much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that you enjoyed your stay with us—from the welcoming lobby and clean, comfortable rooms to the hot showers and our delicious buffet breakfast. We’ll make sure to pass along your kind words to our morning server; she’ll be thrilled to hear she made your mornings brighter!We also appreciate your feedback regarding your experience at the bar. We’re sorry to hear that the level of service you received did not match the warm hospitality we strive to provide. Your comments have been shared with our team so we can ensure this is addressed and improved. Additionally, we understand how disruptive hallway noise can be and appreciate you bringing this to our attention.Thank you again for choosing to stay with us during your trip from Atlanta—your shoutout to the staff truly means a lot. We hope to have the pleasure of welcoming you back for an even better stay in the future.
3.0分
其他
展开
The hotel was great. Room was great. The idea that there is no door for the toilet, kinda classless.
Our TV didn’t work, and the door to the bathroom and shower was coming off hinges and didn’t close without force.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the hotel and your room, but we’re truly sorry for the issues you encountered during your stay. The lack of a toilet door and the condition of the bathroom door are certainly not the experience we want our guests to have, and we apologize for the inconvenience. We’re also sorry to hear that your TV wasn’t functioning properly.Please know that we’ve shared your comments with our maintenance team so these concerns can be addressed right away. We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to provide you with a much smoother and more comfortable stay in the future.
5.0分
家庭亲子
Room was clean, staff were all extremely nice and helpful, we will definitely be staying there next trip to Little Rock
展开
酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean room and that our team made you feel welcome throughout your stay. It means a lot to know you’ll be returning on your next trip to Little Rock. We look forward to welcoming you back!
5.0分
其他
Checked all the boxes.
Great stay. Quick trip for nephews engagement. Staff was friendly and help us when needed. Would stay again.
3.0分
家庭亲子
展开
Housekeeping came in the room twice without knocking AFTER they had already done the service for the day. Also I waited 15 minutes at 11pm for someone from valet to come, they never came and I ended up parking down the street. When I got into the lobby the valet attendant was talking with the front desk staff.
4.0分
其他
展开
The staff was kind and helpful. The toilet in room 314 got clogged up and they brought us a plunger to unstop it. Also there was no internet service in this room. Everything else was fine
1.0分
商务出差
展开
The manager was so rude. They only had 1 room left, were oversold and could only give me a room that had no windows. I went to another hotel and they wouldn’t give me a refund. Never again staying here.
2.0分
其他
展开
Tiny rooms and valet issues
Rooms much smaller than advertised, the room we saw online had a sitting area, the room we were given did not. Valet gave us the wrong key fab, that we found out about after driving 45 min to eat dinner, then having to wait on them to bring the key fab back. The black glass restroom was again not online, and being able to see through the clear lines on the black glass bathroom was not appealing. I made my husband go out of the room for me to use the restroom. The closet/drawer space was non existent. The excessive booming noise all night kept us awake. Overall the room was clean, the front desk was nice however the visit was very inconvenient.
不
Did not get breakfast but the room was clean and nice. It was a quiet and very pleasant stay. Walking distance of restaurants and within walking distance of The Hall.
First & foremost VERY beautiful hotel. I traveled here from Atlanta and had the honor of staying at this beauty 11/8-11/11. It smells amazing when you walk in. The receptionist when I arrived was very welcoming & informative. The rooms a VERY clean & comfy. The shower has really hot water that I loved. Each morning I enjoyed the wonderful buffet breakfast. The server with the tattoos is a sweetheart! Loved her energy every morning. Now the only negative I have to say about this hotel is 1. the female bartender that works at night isnt as outgoing as the rest of the staff. I sat at the bar for a good 10mins without a greeting nor menu. Mind you, there were only two people at the bar (Me & another guest). When she finally came over the other guest said “for a second I thought she was never going to take your order” that we both laughed at. She also didn't tell me about the happy hour specials. 2. I didn't like how guests allowed their children to run in the halls. Either way, I still in enjoyed my stay at the AC Hotel. S/o to all of the staff.
The hotel was great. Room was great. The idea that there is no door for the toilet, kinda classless.
Our TV didn’t work, and the door to the bathroom and shower was coming off hinges and didn’t close without force.
Room was clean, staff were all extremely nice and helpful, we will definitely be staying there next trip to Little Rock
Checked all the boxes.
Great stay. Quick trip for nephews engagement. Staff was friendly and help us when needed. Would stay again.
Housekeeping came in the room twice without knocking AFTER they had already done the service for the day. Also I waited 15 minutes at 11pm for someone from valet to come, they never came and I ended up parking down the street. When I got into the lobby the valet attendant was talking with the front desk staff.
The staff was kind and helpful. The toilet in room 314 got clogged up and they brought us a plunger to unstop it. Also there was no internet service in this room. Everything else was fine
The manager was so rude. They only had 1 room left, were oversold and could only give me a room that had no windows. I went to another hotel and they wouldn’t give me a refund. Never again staying here.
Tiny rooms and valet issues
Rooms much smaller than advertised, the room we saw online had a sitting area, the room we were given did not. Valet gave us the wrong key fab, that we found out about after driving 45 min to eat dinner, then having to wait on them to bring the key fab back. The black glass restroom was again not online, and being able to see through the clear lines on the black glass bathroom was not appealing. I made my husband go out of the room for me to use the restroom. The closet/drawer space was non existent. The excessive booming noise all night kept us awake. Overall the room was clean, the front desk was nice however the visit was very inconvenient.