酒店回复: Thank you for sharing your feedback with us. We’re so glad to hear that you found your room clean and our staff welcoming—that’s always our goal. We’re very sorry, however, to learn that the bed was uncomfortable for you and that you experienced water issues during your stay. We understand how important a good night’s rest and a comfortable shower are when traveling.Please know that we’ve addressed the plumbing concerns on the first floor and are taking steps to ensure they don’t happen again. We also appreciate your comments about the bed, as this helps us identify areas where we can improve.It means a lot that, despite these challenges, you would choose to stay with us again. We truly value your loyalty and look forward to welcoming you back to the Hampton Inn Hastings in the future.
酒店回复: We really appreciate you taking the time to share your experience with us. Your feedback is very useful in our pursuit to provide an excellent guest experience. We are so happy that you were able to make your flight, and everything worked out at the end. We hope to see you back again if you are in the neighborhood.
4.0分
其他
原文
翻译提供方：Google
总体来说，这是一次不错的旅行，酒店也不错。只住了一晚。
浴室的插头坏了。我试过按gfci插头上的按钮等等。我离开前忘了通知前台，不过问题不大。
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酒店回复: We really appreciate you taking the time to share your experience with us. Your feedback is very useful in our pursuit to provide an excellent guest experience. I did get the plug-in issue fixed. Next time you are in the area, we hope you will once again consider staying with us.
3.0分
其他
原文
翻译提供方：Google
酒店很好，只是不喜欢你不能使用电视，而且他们没有看电视的指南，其他一切都很好
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酒店回复: There is a tv guide, and the barcode in the room allows you to scan and view all channels, as well as all amenities the hotel has.
5.0分
其他
Healthy breakfast and Deb kept everything running smoothly with the hot food and all! Clean room and desk personal were knowledgeable and friendly and helpful.
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酒店回复: Thank you so much for the 10/10 review! We’re thrilled to hear you enjoyed our healthy breakfast and that Deb helped make your morning great. It’s wonderful knowing our front desk team was friendly and helpful, too. We hope to see you back again soon!
5.0分
其他
The staff was great. The hotel is clean. But the room has an awful smell in the restroom. Kept the door closed the whole time but it didn’t help.
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酒店回复: Thank you so much for your 10 out of 10 rating! We’re so glad to hear that you enjoyed our staff and found the hotel clean. I’m sorry to hear about the odor issue in your restroom — that’s not the experience we want for our guests. We’ll be sure to look into it right away. We hope to have the opportunity to welcome you back for an even better stay next time.
4.0分
商务出差
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Breakfast was surprisingly good for a hotel breakfast. Good selection and food.
The pool is a little small still very nice and well maintained. Would he fine for a few small families to be in at once.
The gym was excellent one of the nicest hotel gyms ive used.
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酒店回复: Thank you for sharing your wonderful feedback! We’re so glad you enjoyed the breakfast selection and that you found our pool and gym to your liking. It’s great to hear the gym stood out as one of the nicest you’ve used—that means a lot to us! We truly appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
商务出差
Very clean room with two queen beds. Nicely updated bathroom.
I felt safe parking my truck (containing my tools) in the parking lot.
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酒店回复: Thank you so much for the 10/10 rating and your kind words! We're glad to hear you enjoyed the clean room, the updated bathroom, and that you felt secure parking your truck. Providing a comfortable and safe environment is very important to us, and it's great to know we met your expectations. We hope to welcome you back again soon!
4.0分
其他
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Elevator sounded/felt like it was going to break down. Shade in room was broken. Breakfast was fair - not many great options to pick from. Day staff -Keele was very helpful and courteous- she made sure we were taken care of and didn’t have any questions. Loved the to go breakfast bag- great idea!
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear Keele made such a positive impression—our team will be thrilled to hear your kind words. We’re also happy you enjoyed the convenience of our to-go breakfast bags. We appreciate your feedback regarding the elevator, room shade, and breakfast variety. Your comments help us identify areas for improvement, and we’ll be addressing these concerns with our team. We hope to welcome you back for an even better stay in the future.
4.0分
情侣出游
The facility was very inviting and comfortable. The breakfast was excellent. Our only complaint was the air conditioner was quit loud.
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酒店回复: Thank you for your thoughtful review and for rating us 8 out of 10! We're so glad you found the facility inviting and comfortable, and that you enjoyed the breakfast. We appreciate your feedback about the air conditioner and will look into it to ensure a quieter experience for future stays. We hope to welcome you back again soon!
我们的房间非常漂亮干净；工作人员很棒。床非常硬，让我难以入睡。浴室的水每天都出问题，比如有一天，我差点在淋浴时被烫伤，因为没有冷水；接下来的三天，水一开始是温的，然后很快就变冷了。工作人员告诉我们，整个一楼都出了问题。
如果我们再去内布拉斯加州黑斯廷斯旅行，我们一定会住在汉普顿酒店。
内布拉斯加州冬夜的绝佳避暑胜地
我本来想预订格兰德岛的酒店，结果却订错了哈斯廷斯的酒店，因为第二天要从CNRA（机场）出发。我无法通过*********更改住宿地点（这有点让人沮丧，但我预订时就同意了条款——是我的错，也是他们的错，如果能更改就好了）。虽然在寒冷的夜晚，这意味着要在清晨道路尚未疏通的情况下继续开车，但还是尽力而为。工作人员（晚上在前台值班的年轻人……抱歉，我没有名字）非常理解我，因为我早上开车时焦虑得快要炸裂了。我出发前在厨房的Deb也非常乐于告诉我路况，并且很贴心地陪我。她甚至告诉我如果已经预订了，可以打电话告知——真是太贴心了。Kayleigh（可能吧）早上晚些时候在我开车的时候打来电话问我是否回来，因为谁知道我离开后会落脚哪里呢？感谢这家机构的优秀员工——你们的善意真的让我受益匪浅。我先说声谢谢，因为我虽然赶上了飞机，但后来取消了——东北部的航班。冬天赢了，因为我回程那天东北部的天气很糟糕，而且我72岁了，没法再忍受像今天这样的天气了。员工和机构都很棒。
总体来说，这是一次不错的旅行，酒店也不错。只住了一晚。
浴室的插头坏了。我试过按gfci插头上的按钮等等。我离开前忘了通知前台，不过问题不大。
酒店很好，只是不喜欢你不能使用电视，而且他们没有看电视的指南，其他一切都很好
Healthy breakfast and Deb kept everything running smoothly with the hot food and all! Clean room and desk personal were knowledgeable and friendly and helpful.
The staff was great. The hotel is clean. But the room has an awful smell in the restroom. Kept the door closed the whole time but it didn’t help.
Breakfast was surprisingly good for a hotel breakfast. Good selection and food.
The pool is a little small still very nice and well maintained. Would he fine for a few small families to be in at once.
The gym was excellent one of the nicest hotel gyms ive used.
Very clean room with two queen beds. Nicely updated bathroom.
I felt safe parking my truck (containing my tools) in the parking lot.
Elevator sounded/felt like it was going to break down. Shade in room was broken. Breakfast was fair - not many great options to pick from. Day staff -Keele was very helpful and courteous- she made sure we were taken care of and didn’t have any questions. Loved the to go breakfast bag- great idea!
The facility was very inviting and comfortable. The breakfast was excellent. Our only complaint was the air conditioner was quit loud.