酒店回复: Elizabeth, thank you for sharing your feedback. The team understands that the neighborhood’s dynamic environment and the lively atmosphere might not suit everyone’s preferences. Your comments are appreciated and will be kept in mind.
5.0分
其他
原文
翻译提供方：Google
代客泊车、前台、客房服务都非常棒，而且很友善。
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酒店回复: Michelle, it’s wonderful to hear you had such a positive experience with the team members at The Citizen Hotel, Autograph Collection. The team is grateful for your kind words and looks forward to welcoming you back soon.
3.0分
商务出差
原文
翻译提供方：Google
接待人员很冷漠，没有人欢迎你或帮你拿行李。
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酒店回复: Carla, thank you for sharing your feedback. The experience you described with the front desk has been noted, and your comments will be considered as the team works to ensure a welcoming environment for all guests.
5.0分
商务出差
原文
翻译提供方：Google
很棒的酒店——很棒的服务和员工
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酒店回复: Richard, it’s wonderful to hear you had a great time at The Citizen Hotel, Autograph Collection. The team truly appreciates your kind words about the property and service. We hope to welcome you back soon.
5.0分
其他
Great burger and nice staff! Valets were super helpful, neighborhood a little rough -- walking distance to great restaurants and Golden One Arena!
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酒店回复: Deborah, it’s wonderful to hear you had a great time at The Citizen Hotel, Autograph Collection. The team is glad you enjoyed the burger and that colleagues were able to assist during your visit. The convenient location near top dining spots and the arena is something many guests appreciate. We hope to welcome you back soon!
5.0分
朋友出游
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You would think at the price they’re renting these rooms that they would at least offer valet or validated parking garage. They should really ask the city to keep a quarter mile radius in each direction of their property clear of homeless people. The walk from the property to the available garage was a bit sketchy. The property itself, amenities & restaurant inside the hotel were amazing! Rooms were clean and the character of the brick building were absolutely stunning.
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酒店回复: Tania, we’re delighted you loved your experience at The Citizen Hotel, Autograph Collection. The team is glad you enjoyed the distinctive charm, amenities, and dining options. Your comments about parking and the surrounding area are appreciated, and guests’ feedback is always valued. We look forward to welcoming you back in the future.
4.0分
其他
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The hotel staff were friendly and very efficient. The rooms were nice and clean, with a comfortable bed. Valet staff was also fairly efficient but the entire valet setup is a mess due to lack of parking and traffic. We had to double park along with two other cars in order to check in. I might have preferred self parking but it was really unclear on how parking worked. Valet was $49 which also seemed pretty expensive. A parking fee of 20% the room rate just sounds crazy to me.
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酒店回复: Sergio, thank you for sharing your experience. The Citizen Hotel, Autograph Collection is glad you found the rooms inviting and our team members attentive. Your comments regarding the parking situation and fees are appreciated, as feedback like yours helps guide improvements. We hope your visit was otherwise enjoyable.
3.0分
家庭亲子
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the room was clean but the problem was the noise, the room was right next to a conference room or some kind of banquet, so couldn't sleep past 6-7am any of the days at my stay which made it very uncomfortable when trying to get any rest
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酒店回复: irina, thank you for sharing your feedback. It’s good to hear that your room met your expectations for cleanliness. The team appreciates your comments and will take them into consideration moving forward.
很棒的住处，友好的员工
一切都很棒，包括员工，代客泊车服务也很棒，一切都很便捷。房间很棒，床也很舒服。绝对推荐给任何想找个好住处的人。
步行即可到达Golden1中心和众多餐厅。仅提供代客泊车服务，没问题。房间非常漂亮，但舒适宜人。浴室很大。
附近有很多流浪汉的酒店，晚上很吵！这是一家想开派对的酒店
代客泊车、前台、客房服务都非常棒，而且很友善。
接待人员很冷漠，没有人欢迎你或帮你拿行李。
很棒的酒店——很棒的服务和员工
Great burger and nice staff! Valets were super helpful, neighborhood a little rough -- walking distance to great restaurants and Golden One Arena!
You would think at the price they’re renting these rooms that they would at least offer valet or validated parking garage. They should really ask the city to keep a quarter mile radius in each direction of their property clear of homeless people. The walk from the property to the available garage was a bit sketchy. The property itself, amenities & restaurant inside the hotel were amazing! Rooms were clean and the character of the brick building were absolutely stunning.
The hotel staff were friendly and very efficient. The rooms were nice and clean, with a comfortable bed. Valet staff was also fairly efficient but the entire valet setup is a mess due to lack of parking and traffic. We had to double park along with two other cars in order to check in. I might have preferred self parking but it was really unclear on how parking worked. Valet was $49 which also seemed pretty expensive. A parking fee of 20% the room rate just sounds crazy to me.
the room was clean but the problem was the noise, the room was right next to a conference room or some kind of banquet, so couldn't sleep past 6-7am any of the days at my stay which made it very uncomfortable when trying to get any rest