我和家人(包括两个小孩)在布卢明顿元素酒店 (Element Hotel Bloomington) 住了三晚。我们预订了一间带两张大床的房间,但晚上11:30到达时,却被告知由于超额预订,我们的房间无法预订,而令人震惊的是,这恰恰是酒店的规定。带着两个疲惫的孩子,半夜被要求换到另一家酒店,这既不现实,也让人难以接受。
酒店回复: Thank you for sharing your detailed feedback regarding your recent stay at Element Hotel Bloomington. I'm truly sorry to hear that your experience was frustrating and stressful, especially after a long journey with your young children. This is certainly not the welcoming experience we want for our guests.Addressing Your Room and Check-in ExperienceI understand your frustration upon arriving late to find your reserved room type unavailable. Please know that we always strive to honor reservations. In situations where we encounter an unexpected overbooking, our primary goal is to find the best possible solution for our guests. On the evening of your arrival, we were able to provide you with a room for the night, and we moved you into your preferred room booking type first thing the following morning.We genuinely regret that you felt our staff was unhelpful. Our team, including the management on hand, was working diligently to find a solution for your family at that late hour. We understand the stress of traveling with young children, and it was never our intention to add to it. While we understand your frustration, we ask for respectful communication with our team members who are dedicated to assisting all our guests.Housekeeping and CleanlinessI apologize that you observed trash in the hallway. This is certainly not the standard of cleanliness we uphold. Please be assured that the trash outside of the other guest's room was removed less than 12 hours later. We do not have a houseperson on staff 24/7, so our night auditor removed the garbage as soon as they were able to do so. We are always looking for ways to improve our efficiency in maintaining cleanliness, especially during off-peak hours.Your feedback is invaluable, and we are taking your comments seriously as we continuously work to improve our guest experience. We genuinely hope you'll consider giving us another opportunity to provide you with a much more positive and seamless stay in the future.
4.0分
商务出差
原文
翻译提供方:Google
有一个厨房真是太好了。
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酒店回复: Thank you for taking the time to leave us feedback regarding your stay. Safe travels and we look forward to hosting you again soon!
5.0分
情侣出游
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The staff is super sweet and they went above and beyond after asking them to setup something for my boyfriend’s birthday. They were busy and short staff but went out of their way to have it ready when we checked in on the 27th ☺️
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酒店回复: Wow! Thank you so much for this wonderful feedback. We're absolutely thrilled to hear that the team went above and beyond to help celebrate your boyfriend's birthday, even on a busy, short-staffed day!Creating those special moments for our guests is what we love to do, and we're incredibly proud of the staff for their dedication and effort in making sure everything was ready for your check-in on the 27th. Your kind words truly make their hard work worthwhile.We are delighted that you chose us for your special occasion, and we look forward to welcoming you back again soon!
房间有厨房,厨具洗碗机微波炉冰箱俱全,可以自己做饭。酒店干净明亮,有健身房。早餐虽然种类不多,但各种营养成分都有。附近是机场,喜欢看飞机的感觉触手可及。夜里没有飞机起降,可以睡个好觉。
离机场很近。最重要是有厨房,厨房用具也很齐全,对吃不惯西餐的人来说简直是天,超市买点食物自己DIY一下,妥妥的大餐啊
但是早餐非常的简单,你可以去试试面包片夹土豆块,也许更好入口一些,还有酸奶拌水果也不错,完了以后再来一杯现磨咖啡(虽然是免费的,但是有时候咖啡豆可能供应不及时),一个愉快的早晨就这样开始了
最后,没有人过来打扫房间卫生和收垃圾,不知道为什么,都是我们自己提下楼扔的
干净整洁,地理位置方便
位置很好,也很干净!
不错不错好极了
非常干净,真的很好!位置离机场也很近。
非常好,值得推荐
我和家人(包括两个小孩)在布卢明顿元素酒店 (Element Hotel Bloomington) 住了三晚。我们预订了一间带两张大床的房间,但晚上11:30到达时,却被告知由于超额预订,我们的房间无法预订,而令人震惊的是,这恰恰是酒店的规定。带着两个疲惫的孩子,半夜被要求换到另一家酒店,这既不现实,也让人难以接受。
酒店工作人员既不热情,也不负责。酒店的清洁也不够到位——我们入住期间,垃圾袋在走廊里放了超过24个小时,既不美观也不卫生。
总而言之,这是一次令人沮丧和紧张的体验。我原本对这个价位的酒店期望很高。我不推荐住在这里,尤其是和家人一起住。
有一个厨房真是太好了。
The staff is super sweet and they went above and beyond after asking them to setup something for my boyfriend’s birthday. They were busy and short staff but went out of their way to have it ready when we checked in on the 27th ☺️