酒店回复: Thank you for sharing your detailed feedback regarding your recent stay at Element Hotel Bloomington. I'm truly sorry to hear that your experience was frustrating and stressful, especially after a long journey with your young children. This is certainly not the welcoming experience we want for our guests.Addressing Your Room and Check-in ExperienceI understand your frustration upon arriving late to find your reserved room type unavailable. Please know that we always strive to honor reservations. In situations where we encounter an unexpected overbooking, our primary goal is to find the best possible solution for our guests. On the evening of your arrival, we were able to provide you with a room for the night, and we moved you into your preferred room booking type first thing the following morning.We genuinely regret that you felt our staff was unhelpful. Our team, including the management on hand, was working diligently to find a solution for your family at that late hour. We understand the stress of traveling with young children, and it was never our intention to add to it. While we understand your frustration, we ask for respectful communication with our team members who are dedicated to assisting all our guests.Housekeeping and CleanlinessI apologize that you observed trash in the hallway. This is certainly not the standard of cleanliness we uphold. Please be assured that the trash outside of the other guest's room was removed less than 12 hours later. We do not have a houseperson on staff 24/7, so our night auditor removed the garbage as soon as they were able to do so. We are always looking for ways to improve our efficiency in maintaining cleanliness, especially during off-peak hours.Your feedback is invaluable, and we are taking your comments seriously as we continuously work to improve our guest experience. We genuinely hope you'll consider giving us another opportunity to provide you with a much more positive and seamless stay in the future.

酒店回复: Thank you for taking the time to leave us feedback regarding your stay. Safe travels and we look forward to hosting you again soon!

酒店回复: Wow! Thank you so much for this wonderful feedback. We're absolutely thrilled to hear that the team went above and beyond to help celebrate your boyfriend's birthday, even on a busy, short-staffed day!Creating those special moments for our guests is what we love to do, and we're incredibly proud of the staff for their dedication and effort in making sure everything was ready for your check-in on the 27th. Your kind words truly make their hard work worthwhile.We are delighted that you chose us for your special occasion, and we look forward to welcoming you back again soon!