酒店回复: Thank you for staying and for the wonderful review. I will be sure to pass along your kind words to the rest of the staff. It is always nice to hear great things about our service. We hope to serve you again, should your travels bring you back our way.
5.0分
朋友出游
原文
翻译提供方：Google
非常好
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酒店回复: Thank you for staying with us and for the wonderful review. I am glad you were happy with your stay. We hope to serve you again in the future. Have a great day.
3.0分
其他
The property was nice but the hotel had a very musty/moldy smell. I wouldn't stay there again because of it.
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酒店回复: I do apologize for the odor and that has since been remedied. We hope to serve you again. Have a great day.
4.0分
家庭亲子
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The hotel was decent, but it could use some updates. Our room could have been cleaner; it had a moldy smell, and it was apparent that the beds had not been changed. We found hairs in one bed and red stains in the other. However, the staff was very accommodating and addressed all of our concerns. The parking was excellent.
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酒店回复: Thank you for your review of your stay with us. I am so sorry to hear of the cleanliness issue in your room. This will be addressed immediately with our housekeeping team, Regarding updates, we are currently in the process of setting up updates for this property. There are very exciting changes coming soon we can't wait to share! We hope to see you the next time you're in the Quad Cities. Safe travels!
5.0分
家庭亲子
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Everything was great with the room. There was an awful smell in the lobby area and lots of fans like they had some type of water damage. This is still a wonderful place to stay. I will definitely continue to choose Homewood Suites as my home away from home.
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酒店回复: Thank you for your kind response. I do apologize for the odor some of the areas of the hotel. We are working to resolve this, I truly appreciate your understanding and patience while resolve this. The fans are for the extreme heat to make the hallways more comfortable for everyone. I hope you will choose to stay with us the next time you're in the Quad Cities. It means so much to us you took the time to give us such a compliment. We wish you safe travels!
5.0分
其他
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Upon walking into the lobby, was very spacious and clean. The dining area for breakfast was incredible, so was the breakfast. Our room was great! We loved the space and the bathroom kitchen and family room area was very clean.
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酒店回复: Thank you for staying with us and for the wonderful review. We look forward to serving you again. have an awesome day!
3.0分
家庭亲子
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This was the last stop on our trip and the most expensive. My expectations were higher due to the price tag. Check in was quick but I was the 2nd person in line at 8pm, a couple were already waiting in front of me. It must have been a couple of minutes b/c they were getting antsy, looking around for someone. Our room was nice at first glance. There was tape on both headboards and chunks taken out of one of the headboards. The corner bead was starting to become exposed along one corner. About an inch from the ceiling, it looked like a string had been pulled from underneath the paint all the way along the top leaving the drywall unfinished looking or even old. The grout in the shower was very discolored from just years of use. When we returned from supper, the lobby smelled horribly of sewage. We took the stairs, it definitely went up to the third floor but seemed better in our room. By the time we were getting into bed, we could smell it in our room. My husband called down to see if the situation was being rectified, the person on the phone was surprised we could smell it on the third floor. The stairwells were open so that definitely could have made the smell come up to our floor. Luckily, my kids had candy so I left the open package next to me so I was able to smell that and fell asleep quickly. The beds were super comfortable and I slept well. Breakfast was well appointed and tasted good. I would be hesitant to book a room again but might give it a try again.
4.0分
家庭亲子
The stay was excellent. The elevators could use a little maintenance as they shudder and mak unusual noises.
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酒店回复: I apologize for issues with the elevator during your stay. These are regularly inspected but unfortunately have an ongoing issue of a rattle our elevator company is trying to resolve. We appreciate your feedback and I am very pleased you enjoyed the rest of your stay. Thank you so much and we hope to see you the next time you're in the area.
1.0分
其他
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We found a bug which we believe was a bedbug. The Front Desk did not want to call a manager because it was a holiday weekend and said they would take care of it three days after the incident.
The room is dirty, and the mattress was stained from the Bugs.
This switches to a different room did not help mitigate the problem. We had to take care of it as best as we can on our own.
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酒店回复: Thank you for this message. It was a pleasure talking to you in person and resolving this issue. As stated, this was not a bedbug. Unfortunately, even though we have a rigorous pest prevention program, occasionally a pest or small bug will get a guest room. We do everything we can to prevent this from occurring. Thank you for allowing me to talk to you and bring this to a resolution. We wish you safe travels .
还可以。比较方便
我很喜欢工作人员的服务
非常好
The property was nice but the hotel had a very musty/moldy smell. I wouldn't stay there again because of it.
The hotel was decent, but it could use some updates. Our room could have been cleaner; it had a moldy smell, and it was apparent that the beds had not been changed. We found hairs in one bed and red stains in the other. However, the staff was very accommodating and addressed all of our concerns. The parking was excellent.
Everything was great with the room. There was an awful smell in the lobby area and lots of fans like they had some type of water damage. This is still a wonderful place to stay. I will definitely continue to choose Homewood Suites as my home away from home.
Upon walking into the lobby, was very spacious and clean. The dining area for breakfast was incredible, so was the breakfast. Our room was great! We loved the space and the bathroom kitchen and family room area was very clean.
This was the last stop on our trip and the most expensive. My expectations were higher due to the price tag. Check in was quick but I was the 2nd person in line at 8pm, a couple were already waiting in front of me. It must have been a couple of minutes b/c they were getting antsy, looking around for someone. Our room was nice at first glance. There was tape on both headboards and chunks taken out of one of the headboards. The corner bead was starting to become exposed along one corner. About an inch from the ceiling, it looked like a string had been pulled from underneath the paint all the way along the top leaving the drywall unfinished looking or even old. The grout in the shower was very discolored from just years of use. When we returned from supper, the lobby smelled horribly of sewage. We took the stairs, it definitely went up to the third floor but seemed better in our room. By the time we were getting into bed, we could smell it in our room. My husband called down to see if the situation was being rectified, the person on the phone was surprised we could smell it on the third floor. The stairwells were open so that definitely could have made the smell come up to our floor. Luckily, my kids had candy so I left the open package next to me so I was able to smell that and fell asleep quickly. The beds were super comfortable and I slept well. Breakfast was well appointed and tasted good. I would be hesitant to book a room again but might give it a try again.
The stay was excellent. The elevators could use a little maintenance as they shudder and mak unusual noises.
We found a bug which we believe was a bedbug. The Front Desk did not want to call a manager because it was a holiday weekend and said they would take care of it three days after the incident.
The room is dirty, and the mattress was stained from the Bugs.
This switches to a different room did not help mitigate the problem. We had to take care of it as best as we can on our own.