Excellent check-in service. Went out of her way to put us together. Only improvement would be room smelled musty. No coffee pods only tea and hot chocolate. Very clean cc and quiet.
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酒店回复: Jan, it’s wonderful to hear you had such positive interactions with our Hilton Garden Inn Longview team members during check-in and that you enjoyed the clean and tranquil environment. Your comments regarding the room freshness and coffee selection are appreciated and will be taken into consideration. We hope to welcome you back soon.
3.0分
家庭亲子
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The staff was great. The hotel requires you to pay to park in the parking lot or you will be towed. The floor in the hotel is sinking. Almost like the sub floor was rotting. We had no hot water the entirety of our stay.
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酒店回复: Samie, thank you for sharing your feedback. The comments regarding the parking, building structure, and water temperature are noted and will be shared with the proper teams for review. It is good to hear that the team members were helpful during your stay.
5.0分
其他
The staff were all amazing!!! They made us feel so welcomed. We will stay at this hotel every time we are in town.
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酒店回复: Hello Regina.I am very happy to hear about your stay and the warm environment you were able to enjoy. Our hotel cannot wait to see you again.
3.0分
其他
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We have stayed here before and the bed was always nice. This time the bed sheets were very itchy and the bed sink when you laid down.
The hotel is always clean and nice.
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酒店回复: Candace, thank you for sharing your feedback and for being a returning guest. The comments regarding the bedding and comfort are appreciated, and your insights will be taken into consideration as future improvements are made. It’s great to hear that the cleanliness and atmosphere continue to leave a good impression.
3.0分
家庭亲子
It was clean. The pool was very clean but very cold! Saturday breakfast was great, sunday was okay not as great.
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酒店回复: Jodi, thank you for sharing your thoughts. It's good to know you appreciated the cleanliness and enjoyed one of your breakfasts. The feedback about the pool temperature and your Sunday breakfast experience is appreciated, and your comments will be considered as the team works to ensure guests have a consistently pleasant stay.
5.0分
情侣出游
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It is great that this is a pet friendly hotel. It’s rare that you have top tier quality accommodations that allow this. The coffee in the morning is phenomenal but I would like to have seen a complimentary continental breakfast or breakfast option at time of booking. Regardless, this will be the place we stay when going through east Texas.
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酒店回复: Michael, we’re delighted you loved your experience at Hilton Garden Inn Longview. It’s wonderful to know the pet-friendly atmosphere and morning coffee made your stay more enjoyable. Your feedback about breakfast options is appreciated and helps us consider future enhancements. We look forward to welcoming you back whenever your travels bring you to east Texas.
4.0分
商务出差
Nice hotel. Beds are exceptionally hard and last at the desk was not friendly at all. Other than that, hotel is very nice and clean.
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酒店回复: Amy, thank you for sharing your thoughts. The Hilton Garden Inn Longview is glad you enjoyed the property's cleanliness and overall environment. Your feedback regarding the sleeping arrangements and your experience at the front desk is appreciated and will be considered as the team looks to enhance the guest experience. We hope to see you again soon.
4.0分
家庭亲子
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Great location. Quiet, with the exception of people above us. Like they were doing laps around the room. Staff was excellent. Had issues connecting a tablet to the internet and they courteously took care of it.
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酒店回复: John, it’s wonderful to hear you enjoyed your experience at Hilton Garden Inn Longview and found the setting convenient and peaceful. The team is pleased they could provide helpful assistance with your internet connection. We appreciate your feedback and look forward to welcoming you again.
3.0分
其他
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Parking fee ripoff
Was charge for a parking fee!!!! Booked online and was not aware. Was not told upon checkin. Price was a little high considering no breakfast and having to pay for parking.will not stay here again
5.0分
商务出差
Great place to stay
Great place to stay. Convenient location.
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酒店回复: Mellora, it’s wonderful to hear you had a great time at Hilton Garden Inn Longview. The team is delighted you found the location to be so convenient. We hope to welcome you back on your next visit to the area.
Good stat
Excellent check-in service. Went out of her way to put us together. Only improvement would be room smelled musty. No coffee pods only tea and hot chocolate. Very clean cc and quiet.
The staff was great. The hotel requires you to pay to park in the parking lot or you will be towed. The floor in the hotel is sinking. Almost like the sub floor was rotting. We had no hot water the entirety of our stay.
The staff were all amazing!!! They made us feel so welcomed. We will stay at this hotel every time we are in town.
We have stayed here before and the bed was always nice. This time the bed sheets were very itchy and the bed sink when you laid down.
The hotel is always clean and nice.
It was clean. The pool was very clean but very cold! Saturday breakfast was great, sunday was okay not as great.
It is great that this is a pet friendly hotel. It’s rare that you have top tier quality accommodations that allow this. The coffee in the morning is phenomenal but I would like to have seen a complimentary continental breakfast or breakfast option at time of booking. Regardless, this will be the place we stay when going through east Texas.
Nice hotel. Beds are exceptionally hard and last at the desk was not friendly at all. Other than that, hotel is very nice and clean.
Great location. Quiet, with the exception of people above us. Like they were doing laps around the room. Staff was excellent. Had issues connecting a tablet to the internet and they courteously took care of it.
Parking fee ripoff
Was charge for a parking fee!!!! Booked online and was not aware. Was not told upon checkin. Price was a little high considering no breakfast and having to pay for parking.will not stay here again
Great place to stay
Great place to stay. Convenient location.