The rooms need repaired. We had to be moved 3 times bc of the poor conditions of the rooms. I think people with pets should only be allowed on a certain floor bc some of the rooms smell just like them. It feels unsanitary.

Mold in my room

My room was filled with mold. It smelled so strong in there. Had to book somewhere else cause there was only 1 more room available but it smelled worse.

Worst hotel

Worse experience!!! Room smelled molded and rooms didn’t have working fire alarms or lights in rooms when there was alarms. Elevators not working after the alarm and hotel didn’t have any bottom rooms open and had to sleep out my vehicle and hotel gave only loyalty points bc one of 4 members could go up 4 floors of stairs. So since 1 person stayed in the room and hotel couldn’t accommodate the rest of the group hotel is not doing nothing just giving out loyalty points for the situation. Never going back to this hotel.

Worst hotel ever, dangerous and mismanaged.

I’ve stayed at this hotel before, but this last stay was absolutely unacceptable and unsafe. On the way to our room, the couple ahead of us noticed the hallway floor sinking, when you stepped on it, it dipped a good two inches. That alone was a huge red flag. Plus the entire floor reeked of ****.

When we got to our room, it was just as bad. The walls were stained, the furniture was beat up, and the bathroom was dirty. It felt like nobody cared about maintaining the place.

Then, a little before midnight, the fire alarm went off. On our way down the stairs, we almost tripped because the floor in that area was soft and rotten. We ended up sitting in our car for over an hour while firefighters came and went, but the building had the burnt smell and smoke. What really broke my heart was seeing elderly and handicapped guests struggling just to get to their rooms.

At 2 a.m., the alarm went off again, then shut off after a minute. By then, we couldn’t even relax or sleep because we were on edge, waiting for it to happen again. Sure enough, at 6am it went off again. That’s when we had enough, packed up, and checked out. There were guest sleeping in the lobby! I told the front desk I wanted a refund since we didn’t get a minute of rest and the conditions were terrible. The young man said the manager would handle it — but honestly, no one should have to go through what we did in the first place.

This was the worst hotel experience I’ve ever had,this place is dangerous and mismanaged.

Air conditioning leaking onto carpet and causing a mildew smell to room. Will report to front desk at checkout to inform them of issue. I have stayed many times at this hotel in the past and this is first issue I have ever identified. The hotel will continue to be my place when in the area.

Not friendly at all front desk

First room smelled like mildew walking in the ceiling had a leak for a while carpet was all soaked and ac was cold so made the smell terrible . Immediately went downstairs to let know change rooms at first didn’t have another one but then had one . Only thing ac didn’t blow well we never slept under blankets all night . No complimentary shampoo soap nothing it’s like they forgot to put . Overall we have had good experience at la quanta but this one was not one of them .