It was great for the price. Our room and bathroom were clean. Very close to tailgate field. Short Uber drive. We felt safe.
1.0分
家庭亲子
展开
I knew it wouldn’t be perfect. My room had a terrible door system. You have to time it almost perfectly to open. Most hotel doors will read the key and then give you a second to open. This door was like instant. If you didn’t open it as soon as it read the card you were not getting in. Not a safe door if you need to enter quickly. Also the safety latch inside was broken. Then the walls were not painted. You can see they did a plumbing job and just didn’t finish with painting. Finally the roaches!!! Ugh. I mean at least invest in pest control. The door didn’t seal so I know they just have their way in and out. We needed to bring our dogs that weren’t small so this was the only place that would take them. The staff was helpful for sure but this place needed a lot of attention.
1.0分
家庭亲子
They called us and cancelled our room after having a reservation booked to visit my son at college for 5 months in advance. With no apologies.
展开
酒店回复: Dear Dorothy ,Thank you for your feedback. We’re sorry your stay wasn’t as satisfying as you had hoped. Your comments are important and will be shared with our team to help improve the guest experience. We appreciate your honesty and hope to welcome you back for a better visit next time.Sincerely, Hotel Manager
1.0分
家庭亲子
If I could give this place a negative star I would. All kind of bugs, no shower curtain toilet and tub look like they were never cleaned since installation.
1.0分
其他
展开
Will Never Stay Here Again !!!
This was the worst place we have ever stayed in. The key would NOT work, it took them 3 days to correct this. No maid service unless you asked for it, overpriced and some tenants were smoking dope everytime you had to go outside your room it reeked. No chair to sit in, no coffee maker, nothing was as described when I booked this place. This was not a pleasure trip. We had a Family member in the hospital that passed away on the 2nd day we were there. This place needs new management quickly and somebody that knows what they are doing. The young maintenance guy, Brandon was all we got, was top notch at his job. He kept us in towels, tissue and got the key lock fixed after the front manager told him about it on the third morning. He was Nice, Professional and Very Courteous to us. He went above and beyond to make sure everyone had what they needed. This young man needs a raise for all he does. We saw him several mornings at 7:30 am working and still working at 10 and 11 at night.
3.0分
其他
Room was ok nothing special but felt unsafe not due to staff or property was myself
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cave City. I am sorry that your experience did not meet your expectations. I'm also sorry to hear that your room was just okay and that you felt unsafe during your stay. Your safety and comfort are our top priorities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
展开
The employees were really nice especially the man at the desk. The photos on ******* do not match what the rooms look like. We couldn’t stay there because there was a roach as soon as we walked in. The air conditioner broken. There was just stained sheets with no comforter to sleep with. A lot of the buttons on the phone were missing. It seems like the owner just doesn’t have the funds to keep it up to date. I recommend the stay but not the place. The gentleman at the desk was polite and did give me a refund for the room.
1.0分
家庭亲子
Awful. Room a complete mess. Headboard half way hanging on wall. Bugs, tub stained, and they refused to refund my money.
2.0分
商务出差
Quite and good dining options nearby. Bathroom lock not working but they immediately changed the room.
展开
酒店回复: Dear Priti ,Thank you for sharing your experience. It is great to know our team was able to quickly assist with your room and that you appreciated the quiet location and nearby dining options. Your feedback helps guide improvements, and we look forward to welcoming you again for an even more seamless and enjoyable stay.Sincerely, Hotel Manager
房间很糟糕
It was great for the price. Our room and bathroom were clean. Very close to tailgate field. Short Uber drive. We felt safe.
I knew it wouldn’t be perfect. My room had a terrible door system. You have to time it almost perfectly to open. Most hotel doors will read the key and then give you a second to open. This door was like instant. If you didn’t open it as soon as it read the card you were not getting in. Not a safe door if you need to enter quickly. Also the safety latch inside was broken. Then the walls were not painted. You can see they did a plumbing job and just didn’t finish with painting. Finally the roaches!!! Ugh. I mean at least invest in pest control. The door didn’t seal so I know they just have their way in and out. We needed to bring our dogs that weren’t small so this was the only place that would take them. The staff was helpful for sure but this place needed a lot of attention.
They called us and cancelled our room after having a reservation booked to visit my son at college for 5 months in advance. With no apologies.
If I could give this place a negative star I would. All kind of bugs, no shower curtain toilet and tub look like they were never cleaned since installation.
Will Never Stay Here Again !!!
This was the worst place we have ever stayed in. The key would NOT work, it took them 3 days to correct this. No maid service unless you asked for it, overpriced and some tenants were smoking dope everytime you had to go outside your room it reeked. No chair to sit in, no coffee maker, nothing was as described when I booked this place. This was not a pleasure trip. We had a Family member in the hospital that passed away on the 2nd day we were there. This place needs new management quickly and somebody that knows what they are doing. The young maintenance guy, Brandon was all we got, was top notch at his job. He kept us in towels, tissue and got the key lock fixed after the front manager told him about it on the third morning. He was Nice, Professional and Very Courteous to us. He went above and beyond to make sure everyone had what they needed. This young man needs a raise for all he does. We saw him several mornings at 7:30 am working and still working at 10 and 11 at night.
Room was ok nothing special but felt unsafe not due to staff or property was myself
The employees were really nice especially the man at the desk. The photos on ******* do not match what the rooms look like. We couldn’t stay there because there was a roach as soon as we walked in. The air conditioner broken. There was just stained sheets with no comforter to sleep with. A lot of the buttons on the phone were missing. It seems like the owner just doesn’t have the funds to keep it up to date. I recommend the stay but not the place. The gentleman at the desk was polite and did give me a refund for the room.
Awful. Room a complete mess. Headboard half way hanging on wall. Bugs, tub stained, and they refused to refund my money.
Quite and good dining options nearby. Bathroom lock not working but they immediately changed the room.