Hotel made a huge deal out of using a third party to book. Wouldn’t give me a key and was a terrible check in experience
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酒店回复: I apologize for your experience at check in. We have been having issues with the third party credit card loading into our system. I am working on a solution to avoid this from happening moving forward.
5.0分
家庭亲子
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Our favorite place to stay when in town visiting family. Out of the way enough to feel residential, but literally just a couple of minutes from shops and restaurants. Rooms are always clean, staff is friendly, and breakfast has all the usual favorites.
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酒店回复: Thank you for staying with us here at Fairfield Houma. Thank you for the good review. Hope to see you again on your next visit. Have a great day.
4.0分
其他
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Overall nice stay
Our overall stay was nice. Only a few callouts had to be made which it should have been communicated upon check in that they do not clean rooms daily, it’s every 3 days. We had to bring our towels down to front desk & exchange for fresh ones. Also the rooms are not well insulated because we could hear the snoring & convo of the people next door. Also I called to see if they would allow for an earlier check in & was told only if you’re a Marriott bonvoy member & if a room was ready at 2pm. So we had to wait until 3pm exactly to check in, so unfortunately they are not accommodating if you’re not a member.
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酒店回复: I appreciate you bringing the room being cleaned every 3 days of your stay to our attention, However we are following Marriott policy, but also on the second day is the refresh service as in fresh towels and trash taken out. In the future if guest are being noisy you can bring it to our front desk attention that way we can get the issue can be resolved. I do apologize but early check in is for our members. You are welcome to sign up to become a Marriott Bonvoy member. Becoming a Marriott Bonvoy member grants you early check in and all sorts of additional benefits. I want to thank you for choosing to stay here at the Fairfield Inn & Suites Houma. Have a great day.
5.0分
其他
Breakfast was good and the hotel was very nice
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酒店回复: I am happy to hear you enjoyed or breakfast. Thank you for this feedback.
1.0分
其他
It was unsafe and homeless people in parking area
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酒店回复: I do apologize you felt unsafe. Please report next time to the front desk and we can handle accordingly.
4.0分
商务出差
Awesome and supportive staff
酒店回复: We appreciate the kind words about our staff.
5.0分
其他
Everything was very nice
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酒店回复: We are happy that you found everything nice at our hotel. We look forward to seeing you in the future.
5.0分
家庭亲子
Continental breakfast is great!
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酒店回复: Thank you for the rating and review. Hope to see you on your next visit. Have a great day.
3.0分
商务出差
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The best in town… still… a good hotel to crush a night… it’s a work area. Didn’t expect much more. Staff is supportive and good. The facilities are clean. Outdated, but they try…
酒店回复: Thank you good for the review. Hope to see you again soon.
5.0分
其他
Every thing was fine
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酒店回复: Thank you for the good rating. Hope to see you again on your next visit. Have a great day.
Hotel made a huge deal out of using a third party to book. Wouldn’t give me a key and was a terrible check in experience
Our favorite place to stay when in town visiting family. Out of the way enough to feel residential, but literally just a couple of minutes from shops and restaurants. Rooms are always clean, staff is friendly, and breakfast has all the usual favorites.
Overall nice stay
Our overall stay was nice. Only a few callouts had to be made which it should have been communicated upon check in that they do not clean rooms daily, it’s every 3 days. We had to bring our towels down to front desk & exchange for fresh ones. Also the rooms are not well insulated because we could hear the snoring & convo of the people next door. Also I called to see if they would allow for an earlier check in & was told only if you’re a Marriott bonvoy member & if a room was ready at 2pm. So we had to wait until 3pm exactly to check in, so unfortunately they are not accommodating if you’re not a member.
Breakfast was good and the hotel was very nice
It was unsafe and homeless people in parking area
Awesome and supportive staff
Everything was very nice
Continental breakfast is great!
The best in town… still… a good hotel to crush a night… it’s a work area. Didn’t expect much more. Staff is supportive and good. The facilities are clean. Outdated, but they try…
Every thing was fine