When we arrived, we did not have a room. I had reserved 2 and had confirmation numbers. They sent us away claiming they don't take reservations for this site anymore.
1.0分
其他
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Crap show!! Had all my reservation paper work and would not honor my reservation! Said I didn’t have a room. Very rude!! Had to find a new hotel. Got charged by OYO for my 2 rooms. None of my questions were answered!! I will be writing a very bad review on line!!
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酒店回复: Hi Lace,We sincerely apologize for the negative experience you had at Evansville Inn & Suites by OYO. We understand how frustrating it must have been to encounter issues with your reservation and poor service. This is certainly not the experience we strive to provide, and we are addressing this situation with our team to ensure it does not happen again.We would appreciate the opportunity to resolve any outstanding concerns. Please feel free to reach out to us directly so we can look into your specific situation and make it right.Thank you for bringing this to our attention,The Evansville Inn & Suites by OYO Team
1.0分
情侣出游
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Place would have been nice if our reservation was accepted
Beware - do not book at this hotel
Our reservation was not accepted
They use to be Evansville Inn by OYO
They are now a borders , yet not listed on borders website AND they have no local phone number !!! We are still trying to get refund from our reservation and I called help desk at OYO and they said they don’t have our reservation number .
We were able to book a room , the last room available when we got there . But still trying to get refund from online reservation and they don’t accept any online reservations .
Don’t Book ! !!!!
5.0分
其他
Very convenient location especially for anyone looking to hike the Ice Age Trail.
3.0分
其他
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Alright
Not all the lights worked in the room. For being a place kind of out of town it was kind of noisy at night. The was no breakfast offered light the ad said.
2.0分
其他
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The clerk at the front desk couldn't understand English well enough to confirm my reservation and had to call for help.
The coffee maker in our room didn't have a basket to hold the coffee pod, Also, it had left- over coffee grounds in the water reservoir, which I rinsed out.
There was no coffee made for us in the lobby either morning and no water in the Keurig. I had to take the water bin to my room to get water for the Keurig in the Lobby.
There were multiple dried (urine?) stains running down the back side of the bathroom door, which we didn't notice until our last morning.
The bedding was clean, very peaceful, as we were the only 2 customers in the entire building for 2 days.
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酒店回复: Hi, Joan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
4.0分
家庭亲子
my son's wedding was at the red barn so it was so convenient to walk back and forth
5.0分
其他
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If you are looking for safe, clean, place to spend the night while traveling at a reasonable price this is the place. Definitely no frills and very basic amenities, but room had clean bedding, hot shower, and staff were friendly.
3.0分
其他
Basic No elevator to help carry bags up. No ice machine. Morning breakfast was choice between 2 cereals or yogurt
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酒店回复: We are sorry for the inconvenience caused to you, Jason! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
2.0分
其他
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No Breakfast or coffee?
There was an odor when you walked in, but not a foul odor. Nobody was at the desk an we had to push a doorbell for the lady to come to the front counter. The room was clean but you could tell it was a very old hotel and needed to be remodeled. Breakfast was included with the price. I went downstairs the next morning and the room was dark. I rang the bell and a lady came out and i asked for coffee and when Breakfast started. She told me that the refrigerator was broke. I asked for coffee and she helped me make some. I asked if i coul be discounted for not having breakfast and she offed me milk for the cereal that was on the counter. Funny that she had milk with the refrigerator broken. Anyway, i asked again for a credit for no breakfast and she said she could give something for our next stay. I wasn't from town and will never go back there.
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酒店回复: We are sorry for the inconvenience, Guest! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
When we arrived, we did not have a room. I had reserved 2 and had confirmation numbers. They sent us away claiming they don't take reservations for this site anymore.
Crap show!! Had all my reservation paper work and would not honor my reservation! Said I didn’t have a room. Very rude!! Had to find a new hotel. Got charged by OYO for my 2 rooms. None of my questions were answered!! I will be writing a very bad review on line!!
Place would have been nice if our reservation was accepted
Beware - do not book at this hotel
Our reservation was not accepted
They use to be Evansville Inn by OYO
They are now a borders , yet not listed on borders website AND they have no local phone number !!! We are still trying to get refund from our reservation and I called help desk at OYO and they said they don’t have our reservation number .
We were able to book a room , the last room available when we got there . But still trying to get refund from online reservation and they don’t accept any online reservations .
Don’t Book ! !!!!
Very convenient location especially for anyone looking to hike the Ice Age Trail.
Alright
Not all the lights worked in the room. For being a place kind of out of town it was kind of noisy at night. The was no breakfast offered light the ad said.
The clerk at the front desk couldn't understand English well enough to confirm my reservation and had to call for help.
The coffee maker in our room didn't have a basket to hold the coffee pod, Also, it had left- over coffee grounds in the water reservoir, which I rinsed out.
There was no coffee made for us in the lobby either morning and no water in the Keurig. I had to take the water bin to my room to get water for the Keurig in the Lobby.
There were multiple dried (urine?) stains running down the back side of the bathroom door, which we didn't notice until our last morning.
The bedding was clean, very peaceful, as we were the only 2 customers in the entire building for 2 days.
my son's wedding was at the red barn so it was so convenient to walk back and forth
If you are looking for safe, clean, place to spend the night while traveling at a reasonable price this is the place. Definitely no frills and very basic amenities, but room had clean bedding, hot shower, and staff were friendly.
Basic No elevator to help carry bags up. No ice machine. Morning breakfast was choice between 2 cereals or yogurt
No Breakfast or coffee?
There was an odor when you walked in, but not a foul odor. Nobody was at the desk an we had to push a doorbell for the lady to come to the front counter. The room was clean but you could tell it was a very old hotel and needed to be remodeled. Breakfast was included with the price. I went downstairs the next morning and the room was dark. I rang the bell and a lady came out and i asked for coffee and when Breakfast started. She told me that the refrigerator was broke. I asked for coffee and she helped me make some. I asked if i coul be discounted for not having breakfast and she offed me milk for the cereal that was on the counter. Funny that she had milk with the refrigerator broken. Anyway, i asked again for a credit for no breakfast and she said she could give something for our next stay. I wasn't from town and will never go back there.