酒店回复: Thank you for sharing your feedback. We’re glad to know our team at reception made a positive impression during your stay. We’re sorry your experience with the room’s cleanliness wasn’t as expected, and your comments have been shared with our team for review. Your perspective is valuable, and we appreciate you taking the time to let us know how we can do better.
5.0分
其他
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I was glad for the free shuttle to the airport, since I was stuck in Denver overnight. The drivers were very polite these Hotel staff that I encountered were so helpful. A beautiful facility, clean and quiet.
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酒店回复: Thank you for sharing your kind words! We’re delighted you enjoyed your stay at Hyatt Place Denver Airport and found our shuttle service and team members helpful. It’s wonderful to know you appreciated the clean, comfortable environment. We hope to welcome you back whenever your travels bring you to Denver.
5.0分
其他
I really enjoyed my stay, the staff was very friendly and the airport shuttle was a great convenience.
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酒店回复: Thank you for sharing your lovely feedback! We’re delighted to hear you enjoyed your stay at Hyatt Place Denver Airport and appreciated both our friendly team and the airport shuttle. We hope to welcome you back again soon.
3.0分
商务出差
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The room is clean and reasonably sized. However, the management needs to pay more attention to details. For instance, there’s no decaf coffee option in the lobby, and the coffee and hot water run out in the middle of the day without any refill. Additionally, the elevator’s weather forecast hasn’t been updated for a week. Overall, the experience is mediocre. The staff was friendly, but there are many small details that could be improved.
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酒店回复: Yachao, thank you for sharing your feedback. We’re pleased to hear you enjoyed aspects of your stay, including the clean room and friendly team members. Your suggestions about amenities and attention to detail are helpful, and we’ll be sure to review them with our team. We appreciate your input and so look forward to your return.
1.0分
朋友出游
Terrible, we didn’t even get to stay. Lobby doors were locked and no one was at the front desk for us to check in or provide any assistance.
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酒店回复: We are sorry to hear that you weren't able to stay with us. We apologize for the confusion. The hotel is secured after hours for guest security, but a team member is always available to assist with any overnight arrivals. We apologize that this wasn't your experience. We will investigate and find out what happened and ensure that this situation never happens again. Please reach out to us directly so that we can take care of your reservation and make the correction. We appreciate the opportunity.
5.0分
其他
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They were wonderful even helping change our reservation when we put in the wrong date. Disappointed with Travelocity but the front desk people at hotel were super stars!
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酒店回复: Thank you for taking the time to share your feedback. We’re glad our front desk team could assist with your reservation and help make things right. Your comments are appreciated, and we hope your next visit will be even more enjoyable.
5.0分
商务出差
The front desk staff are amazing. Super supportive in sending link to shuttle to know how long to arrive and good with check in.
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酒店回复: Thank you for your fantastic feedback, we’re thrilled our front desk team provided such attentive and helpful service, from shuttle information to check-in. We look forward to welcoming you back to Hyatt Place Denver Airport!
5.0分
家庭亲子
Adam, the 3-11pm shift, was fantastic! We got in late, and he was able to get us in quickly and efficiently. The room was lovely and our stay was peaceful.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that Adam made such a positive impression and that you enjoyed a peaceful stay at Hyatt Place Denver Airport. We’ll be sure to share your kind words with our team and hope to welcome you back again soon.
距离机场不太远 新店环境不错 有早餐健身房 关键不错 整体不错 性价比很高 服务还可以 国庆出游必须提前下单 不错不错不错不错不错不错不错不错
晚上需要更多帮助。此外，我们入住的房间马桶是坏的。当我尝试打电话给前台时，电话也坏了。我不得不亲自下楼去前台，才换到了一间新房间。这相当不便，但至少我们换到的房间在附近，而不是在不同的楼层，所以情况也可能更糟。
前台工作人员白天晚上都很友好。问题出在房间清洁上：浴缸里有头发，微波炉很脏，床头柜也很脏。我喜欢给小费，因为我自己也做过清洁工作，知道这有多辛苦，但这次房间实在太脏了。很抱歉，这次的清洁服务真的不尽如人意。
I was glad for the free shuttle to the airport, since I was stuck in Denver overnight. The drivers were very polite these Hotel staff that I encountered were so helpful. A beautiful facility, clean and quiet.
I really enjoyed my stay, the staff was very friendly and the airport shuttle was a great convenience.
The room is clean and reasonably sized. However, the management needs to pay more attention to details. For instance, there’s no decaf coffee option in the lobby, and the coffee and hot water run out in the middle of the day without any refill. Additionally, the elevator’s weather forecast hasn’t been updated for a week. Overall, the experience is mediocre. The staff was friendly, but there are many small details that could be improved.
Terrible, we didn’t even get to stay. Lobby doors were locked and no one was at the front desk for us to check in or provide any assistance.
They were wonderful even helping change our reservation when we put in the wrong date. Disappointed with Travelocity but the front desk people at hotel were super stars!
The front desk staff are amazing. Super supportive in sending link to shuttle to know how long to arrive and good with check in.
Adam, the 3-11pm shift, was fantastic! We got in late, and he was able to get us in quickly and efficiently. The room was lovely and our stay was peaceful.