Check in was at 4 . We arrived close to 7 pm. It took approximately 30 minutes for that. Then we get to our room have to wait in the hall because it was just started to be cleaned. No coffee was left in the room had to go out in the a.m. to find the cleaning staff. Not what I expected.
3.0分
家庭亲子
There were no bellman and only 1 valet. Totally understaffed. Front desk was very helpful, as was the restaurant staff .
3.0分
朋友出游
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For the price, I expected a nicer room. The shower is not made for anyone over 5'5". I am 5'3" and still had to lean my head back to soak my hair. The sink wouldn't drain. The tub felt like there was a film in it. I actually slipped and fell in the tub. I've never done that in my entire life. The checkout staff was not very nice when a concern about a parking charge was brought to her attention. She laughed at me for not being familiar with the parking situation. I am from a rural area and have not used a parking lot like the one provided by the hotel. The location was great and convenient for the concert. There is a catwalk between the hotel and Rupp Arena that made getting back to my room a pleasant experience. My room faced the lobby and it was so loud for hours after the show. The beds were comfortable and appeared to be clean. Overall, the experience was fine but not anywhere close to my top hotel experiences.
4.0分
其他
Hotel was clean and staff was friendly. The room needs to be updated and maintained a bit better.
4.0分
其他
The property/room is a tad outdated, but you cannot beat the convenience!!! Would stay again!
2.0分
朋友出游
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The room was below standard for a Hyatt. Walpaper peeling off the wall... but also other smalish things that added up to a bad experience given we had many choices at the price point. One example, we had to fight to get free parking. We were told you changed your policy but your website still says "free self parking".
1.0分
其他
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Parking - Awful experience as one of the valets popped my trunk and removed several expensive bottles of bourbon.
All the hotel did so far is waive my valet fee, but they did say they would review available video camera footage.
5.0分
朋友出游
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Convenience to convention center.
Room was clean. Staff was very helpful and friendly.
Good dining room room.
I do wish they would have kept the Starbucks at the restaurant.
5.0分
其他
Outstanding front desk staff, wait staff in the restaurant including room service, bartender was top notch.
4.0分
家庭亲子
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The property is not to the Hyatt standards I’m used to. Way over due for a renovation. Tone or the guy over valet parking is always excellent. The food was under impressive nothing outstanding. I won’t be back for awhile. Maybe by then renovations will be done
Check in was at 4 . We arrived close to 7 pm. It took approximately 30 minutes for that. Then we get to our room have to wait in the hall because it was just started to be cleaned. No coffee was left in the room had to go out in the a.m. to find the cleaning staff. Not what I expected.
There were no bellman and only 1 valet. Totally understaffed. Front desk was very helpful, as was the restaurant staff .
For the price, I expected a nicer room. The shower is not made for anyone over 5'5". I am 5'3" and still had to lean my head back to soak my hair. The sink wouldn't drain. The tub felt like there was a film in it. I actually slipped and fell in the tub. I've never done that in my entire life. The checkout staff was not very nice when a concern about a parking charge was brought to her attention. She laughed at me for not being familiar with the parking situation. I am from a rural area and have not used a parking lot like the one provided by the hotel. The location was great and convenient for the concert. There is a catwalk between the hotel and Rupp Arena that made getting back to my room a pleasant experience. My room faced the lobby and it was so loud for hours after the show. The beds were comfortable and appeared to be clean. Overall, the experience was fine but not anywhere close to my top hotel experiences.
Hotel was clean and staff was friendly. The room needs to be updated and maintained a bit better.
The property/room is a tad outdated, but you cannot beat the convenience!!! Would stay again!
The room was below standard for a Hyatt. Walpaper peeling off the wall... but also other smalish things that added up to a bad experience given we had many choices at the price point. One example, we had to fight to get free parking. We were told you changed your policy but your website still says "free self parking".
Parking - Awful experience as one of the valets popped my trunk and removed several expensive bottles of bourbon.
All the hotel did so far is waive my valet fee, but they did say they would review available video camera footage.
Convenience to convention center.
Room was clean. Staff was very helpful and friendly.
Good dining room room.
I do wish they would have kept the Starbucks at the restaurant.
Outstanding front desk staff, wait staff in the restaurant including room service, bartender was top notch.
The property is not to the Hyatt standards I’m used to. Way over due for a renovation. Tone or the guy over valet parking is always excellent. The food was under impressive nothing outstanding. I won’t be back for awhile. Maybe by then renovations will be done