酒店回复: Hello Gloria,Thank you for your feedback. We’re genuinely sorry that your initial experience didn’t meet expectations. However, as you mentioned, we promptly replaced the dirty sheets and the mini fridge as soon as you brought the issues to our attention.We always strive to correct any problems quickly and thoroughly to ensure our guests have a comfortable stay. Given that we addressed and resolved the concerns during your visit, we’re a bit surprised by the negative review. If there’s anything further we could have done to improve your experience, we’d really appreciate the chance to understand it.Your satisfaction is important to us, and we hope you'll consider giving us another opportunity in the future.Thank you.
4.0分
商务出差
原文
翻译提供方：Google
房间配有微波炉和冰箱。酒店内设有洗衣房。房间已翻新。
他们还需要为顾客提供熨斗和熨衣板。
展开
酒店回复: Hello Shannon,Thank you for your feedback! We're glad you appreciated the renovated rooms, in-room amenities, and on-site laundry. We wanted to clarify that we do provide irons and ironing boards—they’re available at the front desk upon request. We’re always here to help make your stay more comfortable, and we appreciate you taking the time to share your thoughts!Thank you!
5.0分
商务出差
原文
翻译提供方：Google
工作人员友好专业。大堂为顾客提供咖啡。房间干净整洁，设施齐全。
附近餐厅和餐饮有限。
展开
酒店回复: Hello Shannon,Thank you for your kind feedback! We're glad to hear you enjoyed our friendly, professional staff and the coffee in the lobby. It's also great to know you found the rooms clean and updated—we take pride in maintaining a comfortable environment for our guests. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
伟大的
展开
酒店回复: Hello Jose,Thank you for your review! Hope to see you again!Thank you
5.0分
朋友出游
perfect for an affordable stay near Shenandoah. Clean, no one bothered me. Walkable to a Chinese restaurant.
展开
酒店回复: Hello,Thank you for the review! We are glad you had a quiet and comfortable stay with us! Hope to see you again!Thank you!
5.0分
其他
展开
Decent place to stay a night or two. Nothing fancy but serves the purpose. The shower was disappointing in that the water was Luke warm on the hottest setting. But the staff were great!
展开
酒店回复: Hello Keri,Thank you for taking the time to share your experience with us! We're glad to hear you found our staff to be helpful and your stay overall satisfactory.We do want to apologize for the lukewarm shower — we understand how important a hot shower can be. When the hotel is fully booked, our water heaters can sometimes struggle to keep up with the high demand during peak usage times. We're actively looking into ways to improve this so that all guests can enjoy a more consistent hot water experience, even during our busiest periods.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better stay!Thank you!
1.0分
其他
展开
Wouldn’t recommend
The room was clean yes. But they are not a hotel to stay at if you have small children, my kids were just playing and the front desk kept calling and then came to my door to complain about it and they were not even that loud. Also if you want to have visitors to come see you forget about that, they won’t allow that either unless you pay extra.
Due to them complaining about my 4 small children I had to leave 2 hours after checking in. Waste of time.
展开
酒店回复: Hello Monica,Thank you for sharing your feedback. We would like to clarify a few points for accuracy. During your stay, we received multiple noise complaints from other guests well after our quiet hours, which begin at 9 PM. Our team kindly asked that the noise level be lowered so that everyone could enjoy a restful night—we did not ask you to leave.Additionally, our property has a clearly posted no visitor policy, and all guests are required to declare the correct number of adults and children at check-in. Unfortunately, this was not done in your case. These policies are in place to ensure the comfort, safety, and fairness for all of our guests.We’re glad you found the room clean, and we appreciate your understanding that our policies are designed to maintain a positive experience for everyone who stays with us.Thank you
4.0分
其他
An okay place to stay, no tissues in room or hand lotion. Bed was comfortable, allowed smoking, which was a plus.
展开
酒店回复: Hello Toni,Thank you for your feedback! We are glad you had a comfortable stay! Hope to see you again!Thank you
4.0分
其他
Great service, tv didn't work.
Replaced tv.
Only 2 plastic cups. No coffee machine
展开
酒店回复: Hello Ricky,Thank you for taking the time to share your feedback! We’re glad our team was able to quickly replace your TV and provide great service during your stay. We apologize for the limited number of cups in your room — additional cups are always available at the front desk upon request. For your convenience, we also offer complimentary coffee each morning in the lobby. We appreciate your comments and hope to welcome you back soon!Thank you
这家小旅馆温馨舒适，非常安静。一间房的淋浴喷头不太好，但我们勉强撑住了。我们订了两间房，对两间都很满意。离麦当劳和沃尔玛很近，步行就能到Sheetz加油站。空调凉爽舒适。我们还会再来这里住的。
床单很脏，到处都是灰尘和黑色的狗毛。不过他们给我换了新的干净床单。迷你冰箱闻起来像死了什么东西，里面还有黑色的狗毛。不过他们也换了新的。
房间配有微波炉和冰箱。酒店内设有洗衣房。房间已翻新。
他们还需要为顾客提供熨斗和熨衣板。
工作人员友好专业。大堂为顾客提供咖啡。房间干净整洁，设施齐全。
附近餐厅和餐饮有限。
伟大的
perfect for an affordable stay near Shenandoah. Clean, no one bothered me. Walkable to a Chinese restaurant.
Decent place to stay a night or two. Nothing fancy but serves the purpose. The shower was disappointing in that the water was Luke warm on the hottest setting. But the staff were great!
Wouldn’t recommend
The room was clean yes. But they are not a hotel to stay at if you have small children, my kids were just playing and the front desk kept calling and then came to my door to complain about it and they were not even that loud. Also if you want to have visitors to come see you forget about that, they won’t allow that either unless you pay extra.
Due to them complaining about my 4 small children I had to leave 2 hours after checking in. Waste of time.
An okay place to stay, no tissues in room or hand lotion. Bed was comfortable, allowed smoking, which was a plus.
Great service, tv didn't work.
Replaced tv.
Only 2 plastic cups. No coffee machine