酒店回复: Teresa, we appreciate your feedback and are sorry to hear the parking fee and breakfast fell short of expectations. Your comments will be shared with our team as we work to improve the overall guest experience.
酒店回复: Hello Claudia,Thank you for sharing your experience. We sincerely apologize for the inconvenience you and your parents encountered during check-in. While we understand system issues can arise, the situation should have been handled with more empathy and flexibility. Your feedback is valuable, and we’ll be addressing this with our team to ensure better service moving forward.
酒店回复: Cynthia, thank you for sharing your observations. The team is glad they could assist with your room relocation. Your comments about window coverings and your experience with neighboring rooms are valued, and your feedback helps shape future improvements. It’s good to know you enjoyed the breakfast offerings and convenient shuttle service.
酒店回复: Benajia, it’s wonderful to hear you had a great time at Hyatt House Raleigh Durham Airport. We appreciates your kind words about their warm service, and it’s fantastic to know you found your room comfortable. We're glad the parking worked out for you and would be delighted to welcome you back on your next visit.
5.0分
商务出差
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翻译提供方:Google
入住很顺利。厕所漏水了一会儿,但还是可以入住。酒吧关门很早。除此之外,住宿体验不错
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酒店回复: Tina, thank you for sharing your experience at Hyatt House Raleigh Durham Airport. The team is pleased that you enjoyed a smooth arrival and overall positive stay. Your comments regarding certain amenities and your bathroom have been noted. We hope to welcome you back soon.
5.0分
商务出差
原文
翻译提供方:Google
我每次来城里都会住在这里。超级干净,员工总是彬彬有礼。体验很棒。
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酒店回复: LaShonda, thank you for continuing to choose Hyatt House Raleigh Durham Airport. The team is delighted to know you enjoy the inviting atmosphere and friendly service. We're looking forward to welcoming you back on your next visit.
房间很大,适合一家四口入住。然而,我们整个入住期间都被三楼房间和整个走廊的难闻气味所困扰。由于空调故障和难闻的气味,我们不得不换了两次房间。即使是第三间房,门外也能闻到气味,而且气味弥漫到房间的某个角落,实在令人作呕。总而言之,我们对这家酒店并不满意,因为住宿体验非常糟糕。我们永远不会再来,也不会推荐给任何朋友。
服务和早餐都很棒。但可以更干净一些。
首先,他们的自助早餐非常棒。早餐也很棒。这是一个非常适合家庭入住的地方,有很多机场工作人员、家庭和办公室职员。我也很喜欢这里的位置,步行即可到达餐厅和杂货店。他们还提供前往附近塔吉特百货和机场等的班车。
清洁和环境需要更多关注。我觉得所有餐具在使用前都需要重新清洗。就像所有餐具一样。我的房间还有一个漏水的通风口。他们提供了一个房间开关。呃!
没想到停车费一天要10美元。我不得不注册他们的奖励计划才能免除这笔费用。这里可不是纽约或华盛顿特区那种需要付费的地方。而且停车场只有10%的停车位。免费早餐需要改进。吃冷鸡蛋有风险。贝果里没有奶油奶酪或黄油。下次还是另找地方吧。
我顺利办理了入住手续,信用卡也扣款了。我告诉他们我父母会晚点到,并留下了他们的姓名。我父母的航班延误了,他们凌晨两点才到。他们到达酒店后,前台的女士说是我的信用卡出了问题(之前已经扣款了),她没有尽力帮助他们,也没有让他们进房间,反而在半夜我睡着的时候打电话给我,让我下楼再刷一次卡。她没有让我第二天早上再安排一切。这可不是好的客户服务。系统出错不是她的错,但她确实不愿意帮忙。
第一晚,朝南的房间光线充足,因为前面的大路灯——百叶窗没有完全遮住窗户。第二晚,工作人员帮我换了个房间。房间墙壁很薄——直到凌晨1:30,两边邻居的说话声都能听见,凌晨4点又开始有噪音了。凯悦酒店的早餐很棒,酒吧餐厅的菜品选择也相当丰富。酒店附近步行范围内还有不少餐厅。机场班车准时,除了上面提到的问题外,我强烈推荐这家酒店。
住得很愉快!前台工作人员非常友好,停车费每晚10美元,但价格合理(我不记得在预订时看到过这一项,但还算可以接受)。我的房间非常宽敞干净。我一定会再次预订这家酒店。
入住很顺利。厕所漏水了一会儿,但还是可以入住。酒吧关门很早。除此之外,住宿体验不错
我每次来城里都会住在这里。超级干净,员工总是彬彬有礼。体验很棒。
所有工作人员都非常友善。
出色的