酒店回复: Cher Erik,Merci d’avoir pris le temps de partager vos impressions à la suite de votre séjour au Clarion Hotel Sudbury.Nous apprécions vos commentaires et espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour à Sudbury.Cordialement,Sam HassanDirecteur généralClarion Hotel Sudbury
3.0分
商务出差
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They lobby smelled so strong of air freshener it gave me a headache while waiting 5 minutes to check in. My room was next to the elevators, and any time the elevators were in use, there was a high pitched whine and vibration in my room. This woke me up early both mornings and kept me from getting back to sleep. The bathroom door didn't fit well and barely closed. Bathroom lacked ventilation. Windows were old and filled with condensation. Overall, Hotel was quite dated and needs a lot of updates and more thorough cleaning.
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酒店回复: Dear Robert,Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, Please know that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We’re also in the process of evaluating property upgrades to enhance overall guest satisfaction.We appreciate you taking the time to let us know where we can improve, and we hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Sam HassanGeneral ManagerClarion Hotel Sudbury
5.0分
家庭亲子
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Desk and housekeeping staf& were friendly and helpful. Everything in the room worked well. Our 6th-floor room was quiet, especially with the heating/cooling unit fan running. The parking lot had sand around some parking spots, probably remaining
from winter treatment of sloping entry/exit ramps.
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酒店回复: Dear Harold,Thank you for taking the time to rate your stay at the Clarion Hotel Sudbury. We’re pleased to know you had a positive experience and appreciate your 10/10 rating. We hope to welcome you back again soon for another enjoyable stay.Warm regards,Sam HassanGeneral ManagerClarion Hotel Sudbury
2.0分
其他
Literally no running water at one point. Stuck next to disruptive and intoxicated guests that woke us at 4am and continued for two nights. Lock your car.
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酒店回复: Dear Melissa,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the water interruption and the noise disturbance during your stay. This is certainly not the experience we want for our guests.Please know that we have addressed these concerns with our maintenance and security teams to prevent similar issues in the future. We truly appreciate your feedback as it helps us improve the quality and comfort of our guest experience.Best regards,Sam HassanGeneral ManagerClarion Hotel Sudbury
5.0分
其他
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The hotel was very clean and was a pleasure to stay. The restaurant that is attached to the hotel was amazing. The service was friendly and the food was great. I will be back!
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酒店回复: Dear Pat,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay and loved the attached restaurant. Your kind words about our cleanliness, service, and food truly mean a lot to our team. We look forward to welcoming you back again soon!Warm regards,Sam HassanGeneral ManagerClarion Hotel Sudbury
5.0分
商务出差
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The beds were comfortable. The restaurant in the same building was very convenient. Loved that I had a bathtub. But the phone had no chord so to get the front desk I had to go down in person.
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酒店回复: Dear Kathryn,Thank you for sharing your wonderful feedback and for rating your stay a 10 out of 10! We’re delighted to hear you enjoyed the comfort of our beds, the convenience of the on-site restaurant, and having a relaxing bathtub.We also appreciate you bringing the phone issue to our attention, our maintenance team has been informed to ensure it’s promptly resolved.We look forward to welcoming you back for another great stay.Sincerely,Sam HassanGeneral ManagerClarion Hotel Sudbury
1.0分
其他
My experience was horrible, everything is bad in this hotel, I could only stay there for an hour and I left this hotel losing the money I had already paid.
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酒店回复: Dear Silvia,We’re very sorry to hear that your stay did not meet expectations and that you chose to leave shortly after arrival. We understand how disappointing that must have been. Please know that your feedback is taken seriously, and we’re reviewing it with our team to identify areas for improvement.We hope you might consider giving us another opportunity in the future to provide you with a much better experience.Best regards,Sam HassanGeneral ManagerClarion Hotel Sudbury
5.0分
其他
Everything was ok. The bedsheets were particularly soft. The edges of the tub need new grout…they look a bit grotty.
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酒店回复: Dear Marsha,Thank you for taking the time to rate your stay at the Clarion Hotel Sudbury. We’re pleased to know you had a positive experience and appreciate your 10/10 rating. We hope to welcome you back again soon for another enjoyable stay.Warm regards,Sam HassanGeneral ManagerClarion Hotel Sudbury
无，友好，没问题，位置好
在萨德伯里的住宿体验一般。
房间隔音效果很差；你可以听到邻居的谈话和街上的所有噪音。
大楼的入口很脏；所有的地毯和沙发上都沾满了大圈的污渍。
They lobby smelled so strong of air freshener it gave me a headache while waiting 5 minutes to check in. My room was next to the elevators, and any time the elevators were in use, there was a high pitched whine and vibration in my room. This woke me up early both mornings and kept me from getting back to sleep. The bathroom door didn't fit well and barely closed. Bathroom lacked ventilation. Windows were old and filled with condensation. Overall, Hotel was quite dated and needs a lot of updates and more thorough cleaning.
Desk and housekeeping staf& were friendly and helpful. Everything in the room worked well. Our 6th-floor room was quiet, especially with the heating/cooling unit fan running. The parking lot had sand around some parking spots, probably remaining
from winter treatment of sloping entry/exit ramps.
Literally no running water at one point. Stuck next to disruptive and intoxicated guests that woke us at 4am and continued for two nights. Lock your car.
The hotel was very clean and was a pleasure to stay. The restaurant that is attached to the hotel was amazing. The service was friendly and the food was great. I will be back!
The beds were comfortable. The restaurant in the same building was very convenient. Loved that I had a bathtub. But the phone had no chord so to get the front desk I had to go down in person.
My experience was horrible, everything is bad in this hotel, I could only stay there for an hour and I left this hotel losing the money I had already paid.
Everything was ok. The bedsheets were particularly soft. The edges of the tub need new grout…they look a bit grotty.