酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. I truly understand how upsetting it must be to misplace a personal item, especially something of high value and personal comfort like your Tempur-Pedic pillow. When you contacted us after checkout, our housekeeping and lost-and-found procedures were immediately followed. The room was inspected, and our team did not locate the pillow or pillowcase described. We also reviewed our available information, and unfortunately, we were unable to confirm its location within the property after your departure.While I understand you feel certain the pillow was left in the room, we have no record or evidence of it being found by our staff. I apologize that we were not able to return it to you, and I’m truly sorry for the frustration and disappointment this caused. Your comments regarding the handling of your concern and the use of security cameras have been documented and shared with our management team for review. We take guest trust very seriously and will ensure your experience is discussed internally to help us improve.Once again, I apologize for the loss of your item and for the frustration this situation caused during what should have been an enjoyable visit.
5.0分
商务出差
原文
翻译提供方：Google
太棒了，很棒的车站
酒店回复: Thank you for staying with us!!
5.0分
其他
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The front desk was so friendly, responsive, and helpful. My room had some issues which the front desk addressed and fixed. Hot coffee all day. My biggest complaint would be the guests who booked there. Some people decided to have a “church” retreat there and were very loud.
酒店回复: Thank you for staying with us
3.0分
情侣出游
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Our stay was nice. The breakfast was good. The room we stayed in had a weird smell to it, and only in a certain area. I later found out there was a half eaten, dusty burrito wedged between the air conditioner and the wall. Overall the stay was good though.
酒店回复: Thank you for staying with us
5.0分
其他
Good stay!
Well the concert we were supposed to go got cancelled, so that was a bummer. But the stay here was great. Clean rooms, good breakfast, clean lobby.
酒店回复: Great! please come and stay with us again in the near future!
3.0分
家庭亲子
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Check in was confusing, beds very uncomfortable, we stayed for 5 days, no one ever came to empty our trash, replace linens or make the beds. We were told we had to get our own linens from front desk, and they never had enough. Our room keys never worked we had to ask 4 times to get new ones with one only ever working each time. The place was dirty
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酒店回复: I do apologize for the inconvenience you experience at our hotel. We make it our business that all guest enjoys their stay. If you are ever in area again, please give us another try. Thank you for your business.
4.0分
其他
Friendly and courteous staff, clean facility, nice breakfast.
酒店回复: Thank you for staying with us!!
5.0分
其他
Front desk employees were friendly, polite, respectful, and very helpful with any questions I had.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that our team was friendly, polite, and helpful during your stay. It was a pleasure assisting you, and we look forward to welcoming you back anytime!
5.0分
其他
Event
Not too far from event. It was great. Large room with soda and small kitchen. Love it
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that the location, room size, and amenities made your visit comfortable. It's always our goal to provide a great experience, and we're so glad we could do that for you. We look forward to welcoming you back again soon!
1.0分
其他
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Power Outage for 12 Hours
Horrible experience. The power went out at 12:45 am and we were without power until checkout. Power came on as we were walking out the room to check out by noon. The entire night we were without power. Thus, no A/C, no hot water, unable to keep food in fridge cold, hotel of course was unable to provide breakfast. While we understand things happen it wasn't until we were pulling out that we realized there was a generator next to the building. Total shock as during the power outage there wasn't any emergency lights in the hallway or stairwell. Given the situation we would have appreciated an apology for the experience of the stay. The front desk staff didn't even attempt to acknowledge what happened or show any concern which was appalling. We understand "rain" but the weather conditions didn't warrant power being out for almost 12 hours. Never again would we consider this particular hotel.
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酒店回复: We do apologize for the inconvenience you experience at our hotel. We make it our business that all guests enjoy their stay. If you are ever the area again, please give us another try, Thank you for your business.
客房服务不诚实 - 管理不周
我们当时太匆忙，忘了取回我们的泰普尔枕头。这个枕头和酒店用的枕头一模一样，而且装在一个粉色丝绸枕套里。退房后才30分钟左右，我们就打电话问他们能不能帮我们把枕头留着，但我们昂贵的枕头却神奇地不见了。走廊里和电梯里可能都有摄像头，但酒店管理层告诉我，我们一定是在出门时把枕头掉在地上的。我们自己心里清楚。我告诉经理，他们手下有小偷，要求他们更换枕头来弥补损失。但他们拒绝了。没错，我们忘记了枕头，这是我们的错，但如果你连员工的正直和诚实都无法相信，……？？？应该解雇某个人，或者至少酒店应该更换我们的枕头来弥补损失。结果，经理却称赞客房服务人员“非常诚实”。再说一次，他们有摄像头。他们本可以找出是谁偷了我们的东西，而不是对我们进行心理暗示，说枕头不在那里，一定是我们出门时掉的。我们清楚地知道它在房间里的哪个位置。只是我们出门的时候忘了带行李拿它而已。
太棒了，很棒的车站
The front desk was so friendly, responsive, and helpful. My room had some issues which the front desk addressed and fixed. Hot coffee all day. My biggest complaint would be the guests who booked there. Some people decided to have a “church” retreat there and were very loud.
Our stay was nice. The breakfast was good. The room we stayed in had a weird smell to it, and only in a certain area. I later found out there was a half eaten, dusty burrito wedged between the air conditioner and the wall. Overall the stay was good though.
Good stay!
Well the concert we were supposed to go got cancelled, so that was a bummer. But the stay here was great. Clean rooms, good breakfast, clean lobby.
Check in was confusing, beds very uncomfortable, we stayed for 5 days, no one ever came to empty our trash, replace linens or make the beds. We were told we had to get our own linens from front desk, and they never had enough. Our room keys never worked we had to ask 4 times to get new ones with one only ever working each time. The place was dirty
Friendly and courteous staff, clean facility, nice breakfast.
Front desk employees were friendly, polite, respectful, and very helpful with any questions I had.
Event
Not too far from event. It was great. Large room with soda and small kitchen. Love it
Power Outage for 12 Hours
Horrible experience. The power went out at 12:45 am and we were without power until checkout. Power came on as we were walking out the room to check out by noon. The entire night we were without power. Thus, no A/C, no hot water, unable to keep food in fridge cold, hotel of course was unable to provide breakfast. While we understand things happen it wasn't until we were pulling out that we realized there was a generator next to the building. Total shock as during the power outage there wasn't any emergency lights in the hallway or stairwell. Given the situation we would have appreciated an apology for the experience of the stay. The front desk staff didn't even attempt to acknowledge what happened or show any concern which was appalling. We understand "rain" but the weather conditions didn't warrant power being out for almost 12 hours. Never again would we consider this particular hotel.