I have stayed before and loved it. It’s very clean with a really good breakfast. But this time the heater would not work and couldn’t get internet to work. The lady working front desk was only one working at night and she did her best to help

Room was clean but lotion bottle was empty. Breakfast was awful. They ran out of juice, eggs were burned and breakfast area was not kept clean. It was not what you would usually expect from a Hampton Inn and we would not stay here again.

Nice, clean hotel although you have to drive back between 2 older motels that appear to being updated. We walked the area after the staff confirmed the area was safe. There’s a terrific Pho restaurant nearby that I’d highly recommend.

The location of the hotel is excellent. You're a few minutes from Downtown Augusta, the mall is nearby and turning right out of the hotel is a Starbucks, Chick-fil-A and on ramp for I-20. The front desk staff are very helpful and professional. The breakfest is great hot and cold food. The Wi-Fi is great for working and the gym was very nice.

Staff was extremely friendly and attentive to our needs. Computer glitch delayed check in a bit and rendered room keycard ineffective. Had to go back to desk to resolve. Room was adequate but my wife prefers carpet to the vinyl plank floor. Breakfast offering was very good. Signage and safety of the turn in needs major work.

Staff were nice, room safe did not work, texted hotel and no one ever came. Caught lizard in room and let it go, let staff know they said thanks. Exhaust fan did not work let staff know and no one ever came or replied with anything. Wallpaper peeling in bathroom. Big crack in shower wall and caulk gaps in shower stall, let staff know and no one replied.

I am a frequent flyer here. Hope was wonderful as always! I love it when she's there at my check in and check out. Marcus was great as well. They both were very helpful. I didn't rate it five stars because when I pulled back the covers on my bed there was hair in between the sheets and it was obvious that the sheets had not been washed and replaced. that is a bad look for a hotel like a Hampton-Hilton. Every guest deserves new bedding and whoever the housekeeper was skipped over replacing the sheets. I did get new sheets from front desk, but I shouldn't have to do that. I was in room 529 and for some reason I was not able to get a wifi signal. I spoke with a man at front desk who stated the router on that floor was working, but it did not reach to my room. I had to end up using my hotspot on my cell phone and had to use my data instead of the free wifi. And the last thing was a concern was that one of the staff serving breakfast was not friendly to guests. i've noticed that pretty often during my stays that some of them have bad attitudes when guests are requesting something. A lot of times it's around the 9:30 time frame, I get it that they are trying to wrap things up, but I still expect the staff to be kind and courteous to the guests if they are requesting anything or needing help with something. breakfast isn't techinically over until 10am. So please remind the kitchen staff of that their attitudes reflect the hotel also.