酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are glad to know you appreciated our location and were pleasantly surprised by how quiet it was despite being close to PCH. We do apologize, however, for the cleanliness issues you encountered, including the bathroom not being serviced and the presence of dust and cobwebs. Please know we will address this with our housekeeping team to improve our standards.We’re grateful for your recommendation despite these concerns and truly value your input. We hope to have the chance to welcome you again and provide you with an even better experience on your next stay.Best regards,

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found the location convenient, the room reasonably comfortable, and our staff helpful and welcoming during your arrival.We’re truly sorry about the issues you experienced with the room’s freshness and the air conditioner. This is not the standard we aim to provide, and we’ll be addressing this with our housekeeping and maintenance teams to ensure it’s corrected.We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.Warm regards,

酒店回复: Dear Guest,Thank you for sharing your feedback with us.We’re sorry to hear that the bed was too firm for your comfort and that the lack of an elevator caused inconvenience during your stay. While we’re glad our front desk staff was able to assist with your luggage, we understand how important accessibility is—especially when it’s unexpected.In the future, please feel free to let us know any preferences or needs at the time of booking, such as a ground floor room, and we’ll be happy to accommodate whenever possible.We truly appreciate your stay and hope to welcome you back with an even better experience next time.Warm regards,

酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely appreciate both the positives and the areas where we need improvement. We’re glad to hear that you found the room clean and the bed comfortable. However, we truly regret the inconveniences you experienced during your stay.Your concerns regarding the room amenities, electrical outlets, bathroom fixtures, and noise disturbances have been noted, and we will address them with our maintenance team to ensure these issues are resolved. We also appreciate your input regarding the lobby coffee and will review this with our team to improve the quality.We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize that your experience did not meet expectations. If you choose to stay with us again, we would love the opportunity to provide you with a better experience. Please feel free to reach out to us directly so we can ensure a more comfortable stay for you.Best regards,

酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. While we’ve made efforts to refresh the rooms, we understand your concerns about the furniture and street noise. Your comments help us identify areas where we can improve.We appreciate your stay with us and wish you the best in your future travels.Kind regards,Redondo Inn Front Desk

酒店回复: Dear Guest,Thank you so much for your perfect 10/10 rating and kind words! We’re thrilled to hear that you enjoyed the room layout with two queen beds in separate areas—it’s great to know the design stood out to you and added to your comfort.We’re also delighted that you found the room very clean and our staff friendly. Your feedback truly means a lot to us and motivates our team to keep delivering great experiences.We look forward to welcoming you back again soon!Warm regards,

酒店回复: Dear Guest,We’re truly sorry to hear that your recent stay did not meet your expectations. We sincerely apologize for the noise disturbances and any inconvenience caused by neighboring guests—your comfort and rest are extremely important to us.We’re also very concerned to hear your comments regarding our staff. We pride ourselves on providing honest and friendly service, and it’s disappointing to hear that this was not your experience. If you’re willing, we’d appreciate the opportunity to speak with you directly so we can better understand what happened and address it appropriately.Your feedback is valuable and helps us improve. We hope to have a chance to make things right for you in the future.Warm regards,Redondo Inn & Suites

酒店回复: Dear Guest,Thank you for your wonderful rating and kind words. We’re delighted to know you enjoyed your stay and appreciated our well-kept motel close to the beach. It’s always a pleasure to welcome guests like you, and we hope to see you again soon.Best regards,Redondo Inn & Suites