The room was nasty when I walked in room they had roaches on the bed and a loud noise in the bathroom when you turn the light on never again
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酒店回复: Dear Valued Guest,Thank you for staying with us. After inspection, no evidence of pests was found; however, as a precautionary measure, we have contacted our pest control team to verify our results. As a courtesy, your stay has been refunded the same day.
3.0分
朋友出游
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The room was cute but by the time we walked around for two minutes in socks, the bottoms were black! Someone’s hair stuck to the socks & all. The man at the front desk was very sweet and helpful atleast.. that made up for dirty floors.
Amazing shower pressure 10/10
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback after your recent stay with us. Providing our guests with a comfortable, relaxing visit is what we strive for, and it saddens us to see that your time with us did not meet your expectations or our standards. We apologize for any issues you may have encountered with your accommodations. Please consider returning in the future so we can make sure you enjoy the excellent visit you deserve.
2.0分
其他
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Parking area was safe and well lit. Unfortunately upon checking found a cockroach and another unknown bug in the bathroom. Grabbed both alive with some toilet paper and flushed them. Facility is very worn, but otherwise clean and functioning.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you encountered during your stay. While our pest control provider services the property regularly, we have requested an additional inspection to ensure the highest standards of cleanliness are maintained. We appreciate your feedback as it helps us improve.
1.0分
情侣出游
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ROOM HAS ROACHES , dirty towels and floors make socks and feet disgustingly dirty in seconds. Told staff and they just smiled. I will never come back here again and no one should try it until it's disinfected. COMPLETELY!!!!! NO joke.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. It is our primary goal that every guest will always refer to our accommodations as clean and comfortable. We are saddened to hear that we fell short during your stay. Rest assured that your comments will be shared with the appropriate departments to ensure guest satisfaction moving forward. The next time you are in town, we'd love another chance to host you to make sure all your expectations will be met. We wish you all the best along your way.
1.0分
其他
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Gross & dirty
Resort has no elevators and very dirty. Our room had hair on toilet, the bathroom floor, the bathroom counter and even on a folded clean hanging up towel for us to use (not one small piece either, had a piece of women’s dark hair extension folded inside)
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. It is our primary goal that every guest will always refer to our accommodations as clean and comfortable. We are saddened to hear that we fell short during your stay. Rest assured that your comments will be shared with the appropriate departments to ensure guest satisfaction moving forward. The next time you are in town, we'd love another chance to host you to make sure all your expectations will be met. We wish you all the best along your way.
3.0分
家庭亲子
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Air conditioning wasn't even working. Luckily it was cold outside and we could manage. Imagine it was hot outside and it didn't work. There we shield bugs everywhere, dead, under the bed, in the nooks and crannies where it was never cleaned, bugs on ceiling, counters etc. So noisy that we could barely sleep all night. Breakfast is mediocre with just two cereals, cupcakes, cereal bars, coffee. That's it.
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酒店回复: Dear Valued Guest,It is our goal to provide an exceptional experience to every guest who stays with us. We are sorry to learn that you were not fully satisfied with your accommodations and our offered amenities. We would love another opportunity to deliver the stay you were expecting the next time you are in town for an evening or longer.
1.0分
其他
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PLEASE READ!!! Fumigate!!!
If I could give this hotel zero stars I would! First off, we arrive to our room, I turned on the AC and it didn’t work. I called down to room service to let them know about the situation. We waiting for roughly 20 minutes for someone to arrive to fix it but no one came. During this 20 minutes we had bugs crawling out of the AC unit itself. So, I went down to customer service requesting that we get a new room. The man that checked us in told me that there were no rooms available, but as I was walking down from the third floor because there are NO ELEVATORS, I counted how many rooms were available at 9 pm. And there were over 15. I then told him I wanted my money back and we would be leaving. Somehow a room became available. We get to the new room. There were bugs on the ceiling and walls. The breakfast was all prepackaged muffins, granola bars, and cheese crackers. NO ACTUAL FOOD! They also had one single garbage can for the whole room. If you request a queen size bed, you will be getting a Full bed for the price of a Queen. The pool was also closed. The hotel rooms are also out of code due to the outlet situation for the AC.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. It is our primary goal that every guest will always refer to our accommodations as clean and comfortable. We are saddened to hear that we fell short during your stay. Rest assured that your comments will be shared with the appropriate departments to ensure guest satisfaction moving forward. The next time you are in town, we'd love another chance to host you to make sure all your expectations will be met. We wish you all the best along your way.
1.0分
家庭亲子
Live bugs, black mold along the bathroom, stains on the sheets, dust and dirt along the shelves, live bugs ugh I couldn’t wait to get out of here never again
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酒店回复: Dear Valued Guest,Thank you for staying with us. After inspection, no evidence of pests was found; however, as a precautionary measure, we have contacted our pest control team to verify our results. As a courtesy, the remainder of your stay has been refunded.
1.0分
家庭亲子
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This property is very run down and is not clean. We have stayed here a few times over the last 7 years visiting family and it’s getting progressively worse. This time, the bathroom was dirty, there were bedbugs, and it was a loud and rough crowd of guests at all hours. We will no longer be staying. Wyndham/Days Inn needs to investigate and take their name off this place.
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酒店回复: Dear Valued Guest,We apologize that your recent stay did not meet your expectations. Following your report, our staff conducted a full inspection and found no evidence of pests. However, as part of our standard protocol, we have notified the health department to conduct an independent inspection as well.We appreciate your feedback and thank you for sharing your concerns.
2.0分
家庭亲子
The room was dusty, the bathroom floor had had black hair all over it. The bed was very comfortable.
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酒店回复: Dear Valued Guest,We consider all feedback valuable to achieve our goal of providing full value stays to every guest, and we regret to hear that we fell short during your recent stay. It saddens us to know that your room did not meet your expectations. Know that the cleanliness and maintenance concerns you've raised will be discussed with the appropriate departments and remedy whatever arises. Furthermore, we do everything we can to ensure the comfort of our guests and wish that we had been made aware of any issues. Our friendly team is always happy to locate another room if availability allows. Nevertheless, we will look into this and find ways to prevent the same incident in the future. We’d love to have another opportunity to turn your experience around and earn your trust back. We wish you all the best along your way!
The room was nasty when I walked in room they had roaches on the bed and a loud noise in the bathroom when you turn the light on never again
The room was cute but by the time we walked around for two minutes in socks, the bottoms were black! Someone’s hair stuck to the socks & all. The man at the front desk was very sweet and helpful atleast.. that made up for dirty floors.
Amazing shower pressure 10/10
Parking area was safe and well lit. Unfortunately upon checking found a cockroach and another unknown bug in the bathroom. Grabbed both alive with some toilet paper and flushed them. Facility is very worn, but otherwise clean and functioning.
ROOM HAS ROACHES , dirty towels and floors make socks and feet disgustingly dirty in seconds. Told staff and they just smiled. I will never come back here again and no one should try it until it's disinfected. COMPLETELY!!!!! NO joke.
Gross & dirty
Resort has no elevators and very dirty. Our room had hair on toilet, the bathroom floor, the bathroom counter and even on a folded clean hanging up towel for us to use (not one small piece either, had a piece of women’s dark hair extension folded inside)
Air conditioning wasn't even working. Luckily it was cold outside and we could manage. Imagine it was hot outside and it didn't work. There we shield bugs everywhere, dead, under the bed, in the nooks and crannies where it was never cleaned, bugs on ceiling, counters etc. So noisy that we could barely sleep all night. Breakfast is mediocre with just two cereals, cupcakes, cereal bars, coffee. That's it.
PLEASE READ!!! Fumigate!!!
If I could give this hotel zero stars I would! First off, we arrive to our room, I turned on the AC and it didn’t work. I called down to room service to let them know about the situation. We waiting for roughly 20 minutes for someone to arrive to fix it but no one came. During this 20 minutes we had bugs crawling out of the AC unit itself. So, I went down to customer service requesting that we get a new room. The man that checked us in told me that there were no rooms available, but as I was walking down from the third floor because there are NO ELEVATORS, I counted how many rooms were available at 9 pm. And there were over 15. I then told him I wanted my money back and we would be leaving. Somehow a room became available. We get to the new room. There were bugs on the ceiling and walls. The breakfast was all prepackaged muffins, granola bars, and cheese crackers. NO ACTUAL FOOD! They also had one single garbage can for the whole room. If you request a queen size bed, you will be getting a Full bed for the price of a Queen. The pool was also closed. The hotel rooms are also out of code due to the outlet situation for the AC.
Live bugs, black mold along the bathroom, stains on the sheets, dust and dirt along the shelves, live bugs ugh I couldn’t wait to get out of here never again
This property is very run down and is not clean. We have stayed here a few times over the last 7 years visiting family and it’s getting progressively worse. This time, the bathroom was dirty, there were bedbugs, and it was a loud and rough crowd of guests at all hours. We will no longer be staying. Wyndham/Days Inn needs to investigate and take their name off this place.
The room was dusty, the bathroom floor had had black hair all over it. The bed was very comfortable.