酒店回复: Thank you for sharing your feedback regarding your stay with us. We are delighted to hear that you enjoyed the hotel and had a positive experience. We hope to welcome you back soon!
5.0分
家庭亲子
原文
翻译提供方：Google
很干净
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酒店回复: Thanks so much for your feedback! We're really glad to hear you had a great time and enjoyed your stay with us. We can’t wait to welcome you back again soon!
5.0分
商务出差
原文
翻译提供方：Google
至 h
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酒店回复: Thank you for your feedback!Thank you for staying with us here at the TRU in Lathrop, and for taking the time to share your feedback with us. We are delighted that you enjoyed our hotel. Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.
4.0分
其他
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Beware fellow asthmatics
Nice new hotel. Very comfortable and the staff is well trained. Only 2 issue for me. In the lobby and room the air freshener is to strong. I have asthma and aroma can set it off. By the time my 2 day stay was up, I couldn’t breathe. I carry all needed medicine, but it is something the hotel should be aware of. Second issue, there is no dresser in the room. I like to unpack and not live out of a suitcase. Stayed only 2 nights, any longer it would be a major issue. Otherwise I like the concept.
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酒店回复: We’re sorry to hear that your stay did not meet your expectations. TRU by Hilton is a brand created by Hilton Worldwide to offer a vibrant, affordable, and modern experience. Our hotels are designed to be simple, efficient, and fun, featuring bright, colorful interiors and inviting communal spaces, all while providing essential comforts and smart use of space.We truly hope you’ll give us another chance to provide you with a better stay in the future.As for our aroma machine in the lobby we had it set to the vendor's recommendations and is meant for public use.
1.0分
商务出差
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MOLD IN THE SHOWER! I spoke with the manager Melissa and she said it’s not a big deal…she gets mold in her shower all the time! This is unsafe and unsanitary. I booked through ******* and was told to call them for a refund. Hilton denied the refund and someone else is probably going to take a shower in there with the MOLD. I guess it’s normal now to go stay places with MOLD!!!
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酒店回复: Thank you for bringing your concerns to our attention at checkout time. We had clarified to you that the residue you noticed in the shower was not mold but left over spray from our pink-colored bathroom cleaning spray. This residue is harmless, and we would be sure to remove it completely to avoid any future confusion for our guests.We apologize for any inconvenience and appreciate your understanding.
5.0分
商务出差
The Best
I stay at the same tru for all my trpis. Everything thing is wonderful. From the staff to the room stay and breakfast its always the best.
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酒店回复: Thank you for your recent review.We sincerely appreciate your feedback and are pleased to hear that you had an enjoyable stay at TRU by Hilton Lathrop. It is always our goal to provide a comfortable and welcoming experience for our guests. We hope to have the opportunity to welcome you back the next time you are in the area.
早餐不错的，可以，还有桌球
优越的地理位置和周到的服务
房间的确不错
我唯一不喜欢的是，当我关上浴室门时，门会被锁卡住。
当你离开浴室时，墙上有一面镜子，如果你离开浴室时有人在使用它，它会撞到他们，因为它很窄。
非常愉快的住宿，安静、舒适、便利！
很干净
至 h
Beware fellow asthmatics
Nice new hotel. Very comfortable and the staff is well trained. Only 2 issue for me. In the lobby and room the air freshener is to strong. I have asthma and aroma can set it off. By the time my 2 day stay was up, I couldn’t breathe. I carry all needed medicine, but it is something the hotel should be aware of. Second issue, there is no dresser in the room. I like to unpack and not live out of a suitcase. Stayed only 2 nights, any longer it would be a major issue. Otherwise I like the concept.
MOLD IN THE SHOWER! I spoke with the manager Melissa and she said it’s not a big deal…she gets mold in her shower all the time! This is unsafe and unsanitary. I booked through ******* and was told to call them for a refund. Hilton denied the refund and someone else is probably going to take a shower in there with the MOLD. I guess it’s normal now to go stay places with MOLD!!!
The Best
I stay at the same tru for all my trpis. Everything thing is wonderful. From the staff to the room stay and breakfast its always the best.