酒店回复: Dear Mario,We sincerely apologize for the challenges you faced during your stay. We're actively addressing the issues you've raised to enhance our accommodations. Your feedback is invaluable, and we appreciate your understanding. If you have further concerns, please contact our front desk directly. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
这真的很糟糕，整个晚上人们在走廊里尖叫，人们打架，敲我的房间门，我建议不要住在这个破烂的酒店。
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酒店回复: Dear Jhonnathan,We apologize for the disruptive and unpleasant experience you had during your stay. This is not reflective of our standard service, and we are sorry for any inconvenience you endured. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager
1.0分
其他
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They said the rooms were newly renovated. They also said it was nonsmoking but the room reeked of smoke. There were sketchy people walking all around the property. Stains on the bedding. We didn’t even stay. I felt very unsafe. We left and stayed at a different hotel.
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酒店回复: Dear Guest,Thank you for your feedback. We’re truly sorry to hear about your experience and that you felt unsafe during your visit. While we’re disappointed we didn’t meet your expectations, we appreciate you bringing these concerns to our attention. We strive to maintain a clean, comfortable, and safe environment for all guests, and your comments regarding smoke odor, cleanliness, and overall atmosphere will be addressed with our team. We regret that we missed the mark and hope for the chance to improve in the future.Sincerely, Hotel Manager
1.0分
其他
Awful! The pictures online is nothing compared to the actual hotel. 😢 toilet didn’t work we had to add water just to flush.
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酒店回复: Dear Stephen, Thank you for your recent stay. We’re glad you took the time to share your concerns. While we’re pleased you gave us a try, we regret the issues you faced with lighting, shower design, and TV functionality. Your feedback is important and will help guide improvements to guest comfort and safety. Sincerely, Hotel Manager
2.0分
情侣出游
Room seemed ok for the money until we found a roach in the bathroom.
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酒店回复: Dear John, Thank you for sharing your feedback. We sincerely apologize for the issue you encountered with the roach in your bathroom. This is certainly not the experience we want for our guests, and we have shared your comments with our housekeeping and pest control teams to address the situation immediately. We appreciate your understanding and hope you will consider staying with us again for a more enjoyable experience. Sincerely, Hotel Manager
2.0分
朋友出游
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Nothing like the pictures. It was clean however, the shower didn’t work (faucet coming off the wall), the tiles in the bathroom were stapled on the walls, the door looked like it had been broken down a few times. Friends of mine said they had bugs in their room, but I didn’t see them. Definitely not a place you’d hang around if you had down time.
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酒店回复: Dear Misha,Thank you for sharing your experience. While we're glad to hear that you found the room clean, we regret that other aspects did not meet your expectations. We will review the maintenance concerns you mentioned and take the necessary steps to address them. Your feedback is valuable as we strive to improve our facilities and services.Sincerely, Hotel Manager
1.0分
情侣出游
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I want to tell you that I’ve never had such an experience in my life. The wife and I drove up to Austin from Houston and we found this place to stay on one of the travel websites. The deal was good, so we booked the room. Now, when we first got into our room I noticed a strong odor. I would have to say it was a musty smell probably from old linens or carpet. We debated as to whether or not to ask for another room as my wife and I are not as young as we used to be and my arm was in a sling. We decided to stay as it was too much trouble to take everything out of the room again. Now, I’m not one to complain about any old thing, but when I pulled back the sheets I noticed a spot one the pillows I intended to use. I could see this through the pillow case, so I took it off to look at the stain. It was about a silver dollar size and I didn’t want to touch it. I thought I could simply take this to the office and ask for another pillow. When I got there and told the manager, Mr. Patel, that I wanted another pillow he just stared at the stain. I asked him again for another pillow. He then said “I didn’t do that.” I said that I didn’t care who did it, I just wanted another pillow. He then stood up from his seat and said that it was not his pillow and told me I was trying to make him look stupid. I really didn’t know what to say to this accusation. I repeated my request for another pillow. Again he told me it was not his pillow and he started walking towards me. Since my arm was in a cast, I did not want to have any trouble with him and I left the office. My wife and I locked ourselves in the room and did not sleep well that night. We didn’t even use the shower. We left early the next morning and did not return to the office. I can’t say I have ever had such a bad experience at a motel. Fortunately I took some photographs of the pillow. All of this fuss over a stain on a pillow!
1.0分
商务出差
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This was the worst experience I've ever had at a motel. I'm not picky, so I overlooked the fact that the furniture was uneven and the vanity was cracked and crooked. But when I went to the bathroom and saw the towel bar hanging from one joint and that it hadn't been cleaned from the last guest, washcloths, towels and soap wrappers were strewn across the floor. I went to management and complained, but they said the hotel was full and the only thing they could do was to offer me a discount since I was staying in an uncleaned room. I felt bad for the hotel desk attendant, he was young and apologized profusely. His manager was out of town and the cleaning crew was gone for the day. He brought me some clean towels and tried to tidy up the restroom, which was nice. But it still felt nasty in there. If I wasn't on a business trip, I woulda bailed outta there.
2.0分
家庭亲子
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This was the Econo Lodge at I-35 and I-290. Registration staff was not "owning" their services. Didn't know how the in-room refrigerators worked. Had no responsibility for the slow running "free Internet" on the public PC. Swimming Pool wasn't clean and they did not know how to get it sanitized. I was on my own. Isn't it the management's job to take ownership and fix what needs fixing or hire someone? Dead cricket sitting in the lobby for days. No product in the soda vending machine. Seemed like par for the course.
从外面看，它就像一个废弃的酒店，又丑又旧，不知道他们有多久没有做过维护了。酒店也叫Econo Lodge Austin，注意，和连锁酒店的Econo Lodges没有关系，房间表面干净，没有早餐；一个不要来的酒店。
我在浴室里发现了很多小蟑螂。我们的水槽没有正常排水，导致水在流水的几秒钟内被淹没。浴缸地板有很多裂缝，浴帘杆半断，导致浴帘无法关闭，导致水溅到地板上。床单和毯子上有很多小烧痕和伤口。墙壁上有很多修补得很粗糙的地方，显然是有人造成了某种损坏。非常破旧的地方，几乎不值得我们支付的低价。如果我们知道房间的条件，我们可能会住在其他地方。
这真的很糟糕，整个晚上人们在走廊里尖叫，人们打架，敲我的房间门，我建议不要住在这个破烂的酒店。
They said the rooms were newly renovated. They also said it was nonsmoking but the room reeked of smoke. There were sketchy people walking all around the property. Stains on the bedding. We didn’t even stay. I felt very unsafe. We left and stayed at a different hotel.
Awful! The pictures online is nothing compared to the actual hotel. 😢 toilet didn’t work we had to add water just to flush.
Room seemed ok for the money until we found a roach in the bathroom.
Nothing like the pictures. It was clean however, the shower didn’t work (faucet coming off the wall), the tiles in the bathroom were stapled on the walls, the door looked like it had been broken down a few times. Friends of mine said they had bugs in their room, but I didn’t see them. Definitely not a place you’d hang around if you had down time.
I want to tell you that I’ve never had such an experience in my life. The wife and I drove up to Austin from Houston and we found this place to stay on one of the travel websites. The deal was good, so we booked the room. Now, when we first got into our room I noticed a strong odor. I would have to say it was a musty smell probably from old linens or carpet. We debated as to whether or not to ask for another room as my wife and I are not as young as we used to be and my arm was in a sling. We decided to stay as it was too much trouble to take everything out of the room again. Now, I’m not one to complain about any old thing, but when I pulled back the sheets I noticed a spot one the pillows I intended to use. I could see this through the pillow case, so I took it off to look at the stain. It was about a silver dollar size and I didn’t want to touch it. I thought I could simply take this to the office and ask for another pillow. When I got there and told the manager, Mr. Patel, that I wanted another pillow he just stared at the stain. I asked him again for another pillow. He then said “I didn’t do that.” I said that I didn’t care who did it, I just wanted another pillow. He then stood up from his seat and said that it was not his pillow and told me I was trying to make him look stupid. I really didn’t know what to say to this accusation. I repeated my request for another pillow. Again he told me it was not his pillow and he started walking towards me. Since my arm was in a cast, I did not want to have any trouble with him and I left the office. My wife and I locked ourselves in the room and did not sleep well that night. We didn’t even use the shower. We left early the next morning and did not return to the office. I can’t say I have ever had such a bad experience at a motel. Fortunately I took some photographs of the pillow. All of this fuss over a stain on a pillow!
This was the worst experience I've ever had at a motel. I'm not picky, so I overlooked the fact that the furniture was uneven and the vanity was cracked and crooked. But when I went to the bathroom and saw the towel bar hanging from one joint and that it hadn't been cleaned from the last guest, washcloths, towels and soap wrappers were strewn across the floor. I went to management and complained, but they said the hotel was full and the only thing they could do was to offer me a discount since I was staying in an uncleaned room. I felt bad for the hotel desk attendant, he was young and apologized profusely. His manager was out of town and the cleaning crew was gone for the day. He brought me some clean towels and tried to tidy up the restroom, which was nice. But it still felt nasty in there. If I wasn't on a business trip, I woulda bailed outta there.
This was the Econo Lodge at I-35 and I-290. Registration staff was not "owning" their services. Didn't know how the in-room refrigerators worked. Had no responsibility for the slow running "free Internet" on the public PC. Swimming Pool wasn't clean and they did not know how to get it sanitized. I was on my own. Isn't it the management's job to take ownership and fix what needs fixing or hire someone? Dead cricket sitting in the lobby for days. No product in the soda vending machine. Seemed like par for the course.