酒店回复: Dear Mario,We sincerely apologize for the challenges you faced during your stay. We're actively addressing the issues you've raised to enhance our accommodations. Your feedback is invaluable, and we appreciate your understanding. If you have further concerns, please contact our front desk directly. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
这真的很糟糕，整个晚上人们在走廊里尖叫，人们打架，敲我的房间门，我建议不要住在这个破烂的酒店。
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酒店回复: Dear Jhonnathan,We apologize for the disruptive and unpleasant experience you had during your stay. This is not reflective of our standard service, and we are sorry for any inconvenience you endured. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager
2.0分
商务出差
The condition of the hotel was not good even though it has been renovated. However, the shower was perfect.
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酒店回复: Dear Kaori, Thank you for sharing your feedback. We appreciate your comments regarding the property condition and maintenance, which will be reviewed to help improve the overall guest experience. Your input is valuable and helps us work toward better accommodations. Sincerely, Hotel Manager
1.0分
情侣出游
Was not safe people selling and using ***** outside of hotel
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are very sorry that you felt unsafe during your stay. Your comments are taken seriously and will help us address safety and security concerns. We hope to make improvements that provide a more secure and comfortable experience for all guests in the future.Sincerely, Hotel Manager
1.0分
其他
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They said the rooms were newly renovated. They also said it was nonsmoking but the room reeked of smoke. There were sketchy people walking all around the property. Stains on the bedding. We didn’t even stay. I felt very unsafe. We left and stayed at a different hotel.
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酒店回复: Dear Guest,Thank you for your feedback. We’re truly sorry to hear about your experience and that you felt unsafe during your visit. While we’re disappointed we didn’t meet your expectations, we appreciate you bringing these concerns to our attention. We strive to maintain a clean, comfortable, and safe environment for all guests, and your comments regarding smoke odor, cleanliness, and overall atmosphere will be addressed with our team. We regret that we missed the mark and hope for the chance to improve in the future.Sincerely, Hotel Manager
4.0分
商务出差
Jalisco Mexican Restaurant. Not a bad option.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found Jalisco Mexican Restaurant to be a good option during your stay.Sincerely, Hotel Manager
1.0分
其他
Awful! The pictures online is nothing compared to the actual hotel. 😢 toilet didn’t work we had to add water just to flush.
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酒店回复: Dear Stephen, Thank you for your recent stay. We’re glad you took the time to share your concerns. While we’re pleased you gave us a try, we regret the issues you faced with lighting, shower design, and TV functionality. Your feedback is important and will help guide improvements to guest comfort and safety. Sincerely, Hotel Manager
2.0分
情侣出游
Room seemed ok for the money until we found a roach in the bathroom.
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酒店回复: Dear John, Thank you for sharing your feedback. We sincerely apologize for the issue you encountered with the roach in your bathroom. This is certainly not the experience we want for our guests, and we have shared your comments with our housekeeping and pest control teams to address the situation immediately. We appreciate your understanding and hope you will consider staying with us again for a more enjoyable experience. Sincerely, Hotel Manager
2.0分
朋友出游
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Nothing like the pictures. It was clean however, the shower didn’t work (faucet coming off the wall), the tiles in the bathroom were stapled on the walls, the door looked like it had been broken down a few times. Friends of mine said they had bugs in their room, but I didn’t see them. Definitely not a place you’d hang around if you had down time.
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酒店回复: Dear Misha,Thank you for sharing your experience. While we're glad to hear that you found the room clean, we regret that other aspects did not meet your expectations. We will review the maintenance concerns you mentioned and take the necessary steps to address them. Your feedback is valuable as we strive to improve our facilities and services.Sincerely, Hotel Manager
从外面看，它就像一个废弃的酒店，又丑又旧，不知道他们有多久没有做过维护了。酒店也叫Econo Lodge Austin，注意，和连锁酒店的Econo Lodges没有关系，房间表面干净，没有早餐；一个不要来的酒店。
我在浴室里发现了很多小蟑螂。我们的水槽没有正常排水，导致水在流水的几秒钟内被淹没。浴缸地板有很多裂缝，浴帘杆半断，导致浴帘无法关闭，导致水溅到地板上。床单和毯子上有很多小烧痕和伤口。墙壁上有很多修补得很粗糙的地方，显然是有人造成了某种损坏。非常破旧的地方，几乎不值得我们支付的低价。如果我们知道房间的条件，我们可能会住在其他地方。
这真的很糟糕，整个晚上人们在走廊里尖叫，人们打架，敲我的房间门，我建议不要住在这个破烂的酒店。
The condition of the hotel was not good even though it has been renovated. However, the shower was perfect.
Was not safe people selling and using ***** outside of hotel
They said the rooms were newly renovated. They also said it was nonsmoking but the room reeked of smoke. There were sketchy people walking all around the property. Stains on the bedding. We didn’t even stay. I felt very unsafe. We left and stayed at a different hotel.
Jalisco Mexican Restaurant. Not a bad option.
Awful! The pictures online is nothing compared to the actual hotel. 😢 toilet didn’t work we had to add water just to flush.
Room seemed ok for the money until we found a roach in the bathroom.
Nothing like the pictures. It was clean however, the shower didn’t work (faucet coming off the wall), the tiles in the bathroom were stapled on the walls, the door looked like it had been broken down a few times. Friends of mine said they had bugs in their room, but I didn’t see them. Definitely not a place you’d hang around if you had down time.