Your hot tub has been out of service for over a year, and I was only able to get my room cleaned after I requested it
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry for the disappointment regarding our hot tub being out of service. We understand how frustrating this is, and we appreciate your patience as we continue working toward a long-term repair solution. We also apologize that your room was only cleaned after you requested it. This is not the level of service we aim to provide, and we will address this with our team to ensure better consistency moving forward. Thank you for bringing these concerns to our attention. We truly appreciate you staying with us and hope to have the opportunity to provide you with a better experience in the future.
4.0分
其他
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Staff was courteous. The room was absolutely adorable. Very cute Hotel. Breakfast was one of the best I've ever had at a hotel. Great job to the Cook. There was a few things in the room that could have been cleaner. The microwave had some food splatters in it. And the bathtub head some hair in it. But otherwise, it was an absolutely awesome stay. Also, the bed was so comfortable.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you found our staff courteous, enjoyed your adorable room, and loved our breakfast, our cook will be thrilled to hear your kind words. We’re also glad the bed was comfortable and that you had an overall awesome stay.We sincerely apologize for the cleanliness issues you encountered with the microwave and bathtub. This is not the standard we strive for, and we will address this with our housekeeping team to ensure it’s corrected moving forward.Thank you again for choosing to stay with us! We hope to welcome you back for an even better experience next time!
4.0分
其他
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Stay was okay. I was frustrated because I checked in a few hours early, and even though our room was ready, I was still charged a $25 early check-in fee. That’s dumb.
And the toilet in our room ******. Required 3-4 flushes just to get it to flush.
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酒店回复: Sorry to hear about your frustration, we understand how important it is to have a smooth check-in experience. Although we did waive your $25.00 early check-in fee, we do have an early check-in policy in place. We’re very sorry this caused any inconvenience.During this time of year, many of our rooms are occupied, and early check-in affects room availability and placement within the hotel. Our policy helps ensure that all guest needs are met and that we can prepare your room properly. We have taken care of the toilet issue in this room. Thank you for your feedback and we truly appreciate your understanding
5.0分
其他
My husband stayed there and said it wasn't anything too extravagant.
He said it was clean and the beda were comfortable. He waa pleased.
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酒店回复: Thank you so much for your review and rating! We truly appreciate your feedback and are glad you chose to stay with us.
5.0分
其他
Ground floor room request granted, quick check in, clean room and the breakfast was hot and tasty!
酒店回复: Thank you for reviewing us
5.0分
情侣出游
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My fiance and I LOVE coming and staying at your property. The staff is always friendly and the rooms are always clean and ready for us when we get there. As someone who has worked in this industry for 20 years I couldn't ask for better for the the price that we pay. Thank you !!
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酒店回复: Thank you so much for your heartfelt review! It truly means a lot to us that you and your fiancé love staying at our property. Hearing this from someone with 20 years of experience in the industry makes your feedback even more meaningful. We’re thrilled that our friendly staff and our clean, ready-to-go rooms continue to meet your expectations.Thank you for your loyalty and your kind words. We can’t wait to welcome you both back again soon!
4.0分
其他
Room was clean and the staff was great. The mattresses in twin bunk beds in the family room however are way too thin - not comfortable at all.
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酒店回复: Thank you for letting us know. We will continue to make upgrades in the near future. Thanks again for reviewing us
2.0分
其他
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I was there four nights, no one would come clean my room. I had to take all my trash out myself, I took the do not disturb sign off so they could clean my room and I came back and they had a new sign on it so then I had to in my room. And there was mice poop on the end table on my side of the bed.
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酒店回复: We are very concerned to hear about the specific issues you mentioned regarding the lack of cleaning in your room. This is not the level of quality we strive to provide. I will address this with my team and we sincerely apologize that your recent stay was not up to your standards. Thank you for your feedback.
他们需要翻一下床垫了，床垫上凹陷的地方太多了。泳池一直开放，这点很棒，但是他们的热水浴缸已经坏了好几个月了。早餐很好吃。员工都非常友善和乐于助人。每次我们来看我丈夫的妈妈时，都喜欢住在这儿。
出色的！
Your hot tub has been out of service for over a year, and I was only able to get my room cleaned after I requested it
Staff was courteous. The room was absolutely adorable. Very cute Hotel. Breakfast was one of the best I've ever had at a hotel. Great job to the Cook. There was a few things in the room that could have been cleaner. The microwave had some food splatters in it. And the bathtub head some hair in it. But otherwise, it was an absolutely awesome stay. Also, the bed was so comfortable.
Stay was okay. I was frustrated because I checked in a few hours early, and even though our room was ready, I was still charged a $25 early check-in fee. That’s dumb.
And the toilet in our room ******. Required 3-4 flushes just to get it to flush.
My husband stayed there and said it wasn't anything too extravagant.
He said it was clean and the beda were comfortable. He waa pleased.
Ground floor room request granted, quick check in, clean room and the breakfast was hot and tasty!
My fiance and I LOVE coming and staying at your property. The staff is always friendly and the rooms are always clean and ready for us when we get there. As someone who has worked in this industry for 20 years I couldn't ask for better for the the price that we pay. Thank you !!
Room was clean and the staff was great. The mattresses in twin bunk beds in the family room however are way too thin - not comfortable at all.
I was there four nights, no one would come clean my room. I had to take all my trash out myself, I took the do not disturb sign off so they could clean my room and I came back and they had a new sign on it so then I had to in my room. And there was mice poop on the end table on my side of the bed.