酒店回复: Hello Kaley, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
酒店回复: Hello Alba, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
酒店回复: Hello Gulbin, We appreciate your feedback and apologize for any inconvenience you experienced. Our housekeeping team aims to provide a clean and comfortable environment for our guests, and we will address your concerns with the team. Your comments about noise levels will also be shared with the relevant departments for further review. Thank you for bringing these matters to our attention; we are always looking for ways to improve our guests' experiences.
酒店回复: Hello Everett, We are sorry to hear about the inconveniences you experienced during your stay. Your feedback is important to us, and we will address these issues with our team to ensure better service for our future guests. We appreciate you bringing these concerns to our attention.
酒店回复: Hello Madison, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
酒店回复: Dear Guest, We regret to hear about your experience and apologize for any inconvenience caused. Guest safety is paramount, and we will address your concerns accordingly. Should you have any further feedback, we encourage you to reach out to our management team for further assistance. Thank you for bringing this to our attention.
酒店回复: Hello Shawn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
1.0分
朋友出游
原文
翻译提供方：Google
房间内外都很脏。我没有入住，他们还在试图向我收费。
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酒店回复: Hello Patrick, We are sorry to hear about your experience. Please reach out to our management team directly to discuss this matter further. Your feedback is important to us as we continuously strive to improve our services for all guests.
2.0分
家庭亲子
原文
翻译提供方：Google
这是一家破旧的酒店，房间最近刚刚重新装修过。你可以在房间里闻到一股陈旧的烟味。
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酒店回复: Hello Igor, We appreciate your feedback regarding your recent stay. We have taken note of your concerns about the smoke smell in the room and will address this with our team for further investigation. Your comments are invaluable to us as we strive to improve our guests' experiences.
房间很不错。价格和地理位置都很好。我和一个朋友来城里是为了在杜鲁门中心看一场音乐会。
👍 还行，本来可以更糟
这家汽车旅馆很普通，街区里的流浪汉根本没有来打扰我们，甚至都没进到旅馆里。有监控摄像头，停车场也很明亮。入住时，汽车旅馆房间不太干净，房间里和床上都有很多异物毛发，后来我们回来开灯的时候，一只蟑螂在床上窜来窜去。便宜/最后一分钟入住，物有所值，没有多余的装饰，可能还有一两个小虫子。办公室的人说我们会没事的🤗
不要浪费你的钱
我很失望，房间很脏，床单也很脏，我在枕头下发现了碎屑，我住了四天，第二天房间里就开始出现蟑螂，我还发现了臭虫，浴帘上有一股烟味，而且很脏，这是我一生中最糟糕的一次住宿。
房间不干净，但有干净的毛巾和床单。我们要求换一间房，被告知没有空房，然后要求第二天客房服务进行清洁，不幸的是没有人来。我们认为他们更换了毛巾和床单，但不清洁地板、浴缸和灰尘。然而，我们无法弄清楚冰箱上次清洁是什么时候！
此外，我们可以很容易地听到楼上和隔壁房间的声音。
我们的房间里有一只老鼠，淋浴器坏了，整个地方闻起来就像一间肮脏的浴室，里面还夹杂着香烟味，地板很脏，橱柜门从铰链上掉下来，电源插座松动，没有饮用水，马桶上有以前客人留下的粪便污渍，毯子被咬破了，毛巾和床单上沾满了污渍。只有当你身无分文，不在乎清洁度和舒适度时，才住在这里。否则，其他地方真的比这里更好。
房间脏得要命。到处都是死虫子和头发。我们到的时候，房间里甚至还有一个空的麦当劳杯子？老板人很好，但其他方面就差强人意了。
史上最差的地方
就在流浪汉营地旁边。整晚警报器响个不停。房间脏乱差，条件很差。三天没打扫房间。门没有安全锁。早餐是过期的水果/面包。我第四晚有急事，不得不离开。经理指责我撒谎，拒绝取消/退款第四晚的房费。
我们去听了一场音乐会，大约凌晨一点钟和几个朋友回来，准备重新集合，然后去参加一个余兴派对。我们回到房间后，前台不停地打电话骚扰我们，说房间里有客人。之后，蟑螂问题又出现了，它们真的在墙上爬来爬去。我们被威胁要加收额外费用，尽管我们只是短暂地进出房间。我这辈子从来没有因为房间里多了客人而受到骚扰，就在我们进门的那一刻。
房间内外都很脏。我没有入住，他们还在试图向我收费。
这是一家破旧的酒店，房间最近刚刚重新装修过。你可以在房间里闻到一股陈旧的烟味。