酒店回复: We appreciate your feedback. Thank you for staying with us.
1.0分
其他
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Could not stay due to the state of the outside and the people hanging around. Run down property and "homeless" looking people just outside in several areas and I am a single elderly disabled woman and did not feel safe with this. Talked on a chat to first virtual - no help at all - then a person, who tried to contact hotel and was put on hold and then when called back, per him, never got into contact. I am disputing the charge as I had to stay at another hotel in a safer place.
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酒店回复: Thank you for letting us know. We’re sorry you didn’t feel comfortable and that getting help was difficult. We’ll review the situation, and our team will work with you regarding the charge.
4.0分
其他
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Seemed clean but the the mettal on the lights and the refrigerator seemed to be pretty rusty. And the mattresses were soft on the sides. Made you feel like you would roll down hill and out of the bed. The parking was very crowded. The ice machine was empty.
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酒店回复: Thanks for the feedback! We’re glad the place felt clean, and we’re sorry about the crowded parking and the empty ice machine. We appreciate you letting us know.
3.0分
其他
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parking was cool, breakfast staff was awesome, food was satisfying, the only problem I had with this visit is I needed to ask for a different room when I noticed some uncleanliness in the room and after working from my computer for an 8 hour shift I noticed my throat was irritated and just some general discomfort and I really started to notice there is some discoloration on the mirror frame from possible attempt to clean the room previously and looking further saw signs of corrosion and had anxiety thinking the worst about my sore throat could be from mold exposure that I asked for a different room for the duration of the stay
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the parking, breakfast staff, and food, but we’re sorry for the discomfort and concerns you experienced. This is not the experience we want for our guests, and your comments have been shared with our team so we can address them. We appreciate you bringing this to our attention.
1.0分
情侣出游
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The desk clerk checking us in and the ladies at the breakfast area were friendly. The room smelled of strong urine, the carpets were heavily soiled, and there was a bowel movement in the toilet when we arrived. My husband tried to flush it but nothing happened, so he had to remove the tank cover to help it to be able to flush. We were exhausted having just finished an 11 hour drive, otherwise we would have requested another room. We will never stay there again and wouldn’t recommend it to anyone!
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酒店回复: Thank you for sharing your experience. We’re glad to hear our staff was friendly, but we’re very sorry about the unacceptable condition of your room. This is not the standard we aim to provide. We appreciate your feedback and will address these issues immediately.
1.0分
其他
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We checked in and checked right back out. The room was obviously cleaned but the smell was atrocious. It needs to be gutted and redone that carpet needs to come out. Smell was horrible and we could not stay. We checked right back out and went to another hotel
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酒店回复: We apologize for failing to meet your expectations. We have shared your comments with our Housekeeping & Maintenance teams to ensure we address these issues immediately. We wish you well in your future travels.
4.0分
其他
Room need to repaint mirror and some paint not looking good in the wall good price for the cheap hotel
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酒店回复: Thanks for your 8/10 rating! We appreciate your feedback and will work on the paint and mirror issues. Glad you found the price fair, hope to see you again!
3.0分
家庭亲子
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Room smelled like mold, the bathroom door frame was rusted out in spots and the breakfast was terrible, it was all circle shaped and the meat was soaking in water.
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酒店回复: Thank you for your feedback. We're sorry to hear about the issues you experienced with the room and breakfast. Your comments have been shared with our team to address and improve. We appreciate you bringing this to our attention.
4.0分
情侣出游
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The property was very convenient to get in and out of with close proximity to I10. Staff was very friendly and helpful. Breakfast was the usual buffet breakfast and staff kept it adequately stocked and were present if you needed them. Only reason for not rating the hotel higher is that some of the furnishings were stained and it was time to replace them. Overall, the room was clean.
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酒店回复: Thank you for your feedback! We're glad you enjoyed the location, breakfast, and friendly staff. We appreciate your note on the furnishings and will keep it in mind for future updates. Hope to see you again soon!
5.0分
其他
The Employee were very helpful and we love the room ot was clean. No critters or anything we enjoyed our stay.
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酒店回复: Thank you for the kind words! We're glad you enjoyed the clean room and friendly service. Hope to see you again soon!
浴室里没有洗发水和护发素
Could not stay due to the state of the outside and the people hanging around. Run down property and "homeless" looking people just outside in several areas and I am a single elderly disabled woman and did not feel safe with this. Talked on a chat to first virtual - no help at all - then a person, who tried to contact hotel and was put on hold and then when called back, per him, never got into contact. I am disputing the charge as I had to stay at another hotel in a safer place.
Seemed clean but the the mettal on the lights and the refrigerator seemed to be pretty rusty. And the mattresses were soft on the sides. Made you feel like you would roll down hill and out of the bed. The parking was very crowded. The ice machine was empty.
parking was cool, breakfast staff was awesome, food was satisfying, the only problem I had with this visit is I needed to ask for a different room when I noticed some uncleanliness in the room and after working from my computer for an 8 hour shift I noticed my throat was irritated and just some general discomfort and I really started to notice there is some discoloration on the mirror frame from possible attempt to clean the room previously and looking further saw signs of corrosion and had anxiety thinking the worst about my sore throat could be from mold exposure that I asked for a different room for the duration of the stay
The desk clerk checking us in and the ladies at the breakfast area were friendly. The room smelled of strong urine, the carpets were heavily soiled, and there was a bowel movement in the toilet when we arrived. My husband tried to flush it but nothing happened, so he had to remove the tank cover to help it to be able to flush. We were exhausted having just finished an 11 hour drive, otherwise we would have requested another room. We will never stay there again and wouldn’t recommend it to anyone!
We checked in and checked right back out. The room was obviously cleaned but the smell was atrocious. It needs to be gutted and redone that carpet needs to come out. Smell was horrible and we could not stay. We checked right back out and went to another hotel
Room need to repaint mirror and some paint not looking good in the wall good price for the cheap hotel
Room smelled like mold, the bathroom door frame was rusted out in spots and the breakfast was terrible, it was all circle shaped and the meat was soaking in water.
The property was very convenient to get in and out of with close proximity to I10. Staff was very friendly and helpful. Breakfast was the usual buffet breakfast and staff kept it adequately stocked and were present if you needed them. Only reason for not rating the hotel higher is that some of the furnishings were stained and it was time to replace them. Overall, the room was clean.
The Employee were very helpful and we love the room ot was clean. No critters or anything we enjoyed our stay.