Sorry, this was a mistake review which was meant for a different hotel. Trip won’t let me edit this review but this hotel was very good for the price and ideal for a nightly stop during a road trip.
酒店回复: El equipo de nuestro Red Roof Inn Baytown desea agradecerle por compartir sus comentarios con nosotros, Juan. Nos alegró mucho leer que logramos nuestro objetivo de brindarle una excelente estadía. También nos alegró ver que obtuvimos su puntuación de 5/5.Gracias de nuevo por compartir tus elogios con nosotros. Nos encantó tenerlo bajo nuestro techo y estamos ansiosos por repetir su experiencia con nosotros en cualquiera de nuestras ubicaciones de Red Roof en el futuro.Fielmente,XaoRed Roof ManagementRediResponse Specialist
1.0分
其他
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Disgusting and flooding
Room was flooding and all they put a bucket that we had to empty out in room. Went to talk to them about it and offered us a bigger bucket. We took our belongings out of the room until they could give us another room. They refuse a discount & said that we never complained about it. I have videos and pics for proof. They ended up putting us in a different room that wasn’t clean. Don’t stay here.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baytown. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with the room flooding and unclean room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
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The room was terrible. Tiny roaches crawling arround the bathroom floor and everything was covered in hair. The pillows, sheets, floor, bathroom walls all full of hair. Even the sink when i went to brush my teeth had hair coming out of the drain since it was clogged solid. Does this place rent rooms to warewolves? That was insane.
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酒店回复: Dear Brandon,I appreciate you sharing your feedback following your stay at the Red Roof Inn Baytown. I was saddened to read that your stay fell short of your expectations due to the cleanliness of your room and the insects you reported. Please know that Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk in real time, so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
5.0分
其他
Very clean and quiet. Lots of food options very close. Staff was very nice.
友好又干净！
糟糕透顶的经历！没有房卡，隔壁邻居在走廊上开私人说唱演唱会直到凌晨3点，前台毫无作为，也没有早餐。我们抵达酒店办理入住时，前台小姐（人很好）说房卡机坏了。这本不是问题，但她说经理稍后会过来修，我们听到她给两位经理都打了电话（总共只有两位），他们都说对方在那段时间上班？结果我们整个入住期间都没能拿到房卡，每次都得找前台给我们开门。我们的邻居也一直开着震耳欲聋的音乐，唱歌的声音就像在万人体育馆开演唱会一样，直到凌晨3点多。我们曾要求邻居把音乐声调小，但他们没听，于是我们试着打酒店提供的多个前台电话，但酒店号称24小时服务却没人接听。我们最终几乎没睡，整晚都感到非常不适。早上我们向前台反映了情况，他们只是耸耸肩，完全不在乎。早餐9点结束，我们8点15分到的时候，除了只剩一堆香肠外什么都没有了，离结束还有45分钟呢。就算有早餐，也没有盘子和餐具。由于管理不善、设施不可用和组织混乱，这是我们住过最糟糕的酒店。我绝不推荐住在这里。一无是处。
Sorry, this was a mistake review which was meant for a different hotel. Trip won’t let me edit this review but this hotel was very good for the price and ideal for a nightly stop during a road trip.
我预订错了日期。经理给了我5美元的折扣。虽然折扣不多，但聊胜于无。房间非常干净，但有很浓的漂白水味。有很多承包商和他们的家人住在这家酒店，他们晚上很晚还在我们门外聊天，第二天早上又很早开始。
待在那里一直感觉身上痒痒的。房间里有股味道。总觉得卫生状况没有达到应有的标准。
床上的床单很脏，上面有以前客人留下的污渍和头发。浴室水槽的顶部边缘有前一位客人留下的胡须。我们不了解 ******* 的评分，因为它们与我们的体验不符
非常好，安静，干净，安全，我很快就会回来。
非常好
Disgusting and flooding
Room was flooding and all they put a bucket that we had to empty out in room. Went to talk to them about it and offered us a bigger bucket. We took our belongings out of the room until they could give us another room. They refuse a discount & said that we never complained about it. I have videos and pics for proof. They ended up putting us in a different room that wasn’t clean. Don’t stay here.
The room was terrible. Tiny roaches crawling arround the bathroom floor and everything was covered in hair. The pillows, sheets, floor, bathroom walls all full of hair. Even the sink when i went to brush my teeth had hair coming out of the drain since it was clogged solid. Does this place rent rooms to warewolves? That was insane.
Very clean and quiet. Lots of food options very close. Staff was very nice.