酒店回复: Dear Mengji,Thank you so much for your lovely review!We’re delighted to hear that you enjoyed our convenient location, with easy access to restaurants and 7-Eleven just steps away. It’s also wonderful to know that you liked the breakfast, the tranquil environment, and especially the swimming pool.Nothing makes us happier than hearing that your family had a great time and that the kids loved the pool. That truly means a lot to us!We hope to welcome you and your family back again very soon for another relaxing getaway.Warm regards,Mr.Panumas Nuntanawatnumtawee(Mhing)General Manager

酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and the inconvenience you and your family faced during your stay.First and foremost, please accept our sincere apologies for the delay at check-in and for the service attitude you described. This is certainly not the standard of hospitality we aim to provide. We deeply regret that your arrival experience was stressful, especially after a long journey from the airport.Regarding luggage assistance and laundry service, we are very sorry for the miscommunication and delays. This does not reflect the level of service we expect from our team. Your comments have been shared with our management team for immediate review and improvement.We sincerely regret that your experience did not meet expectations. However, we truly appreciate your honest feedback, as it helps us improve. Should you ever reconsider visiting Phuket again, we would welcome the opportunity to restore your confidence in us.Warm regards,Mr.Panumas Nuntanawatnumtawee(Mhing)General Manager

酒店回复: Dear Valued Guests,Thank you for taking the time to share your experience following your stay at Wyndham La Vita Phuket.We are truly sorry to read about the discomfort and frustration you experienced. What you described particularly regarding the breakfast incident is deeply concerning to us.First, please accept our sincere apologies for the disturbance caused by the vibration and noise from the outdoor air conditioning unit. Guest comfort is extremely important to us, and we regret that this affected your stay.More importantly, we are very troubled by your experience during breakfast. We would like to state clearly that we do not tolerate discrimination of any kind. All guests, regardless of nationality, are to be treated with equal respect and courtesy. If the reminder about breakfast policies was communicated in a way that felt targeted or inappropriate, we sincerely apologize. That is not the standard of service we aim to provide.We understand how upsetting it must have felt to perceive unequal treatment, especially while traveling abroad. Please be assured that your feedback will be shared with our management team for immediate review. We will reinforce staff training to ensure that policies are communicated consistently, respectfully, and to all guests without exception.We are truly sorry that this experience left you feeling disappointed and hurt. That is never the impression we want any guest to take away from their stay with us.Thank you again for bringing this to our attention. Your feedback is taken very seriously, and we hope there may be an opportunity in the future to restore your confidence in us.Kind regards,Wathunyou S. (Bell)Director of Rooms

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review following your stay at Wyndham La Vita Phuket.We are delighted to read your detailed and positive feedback. It is fantastic to know that you found the hotel easy to locate, appreciated the convenient parking, and experienced a smooth and efficient check-in with our warm and polite team members.We are especially pleased that you enjoyed the cleanliness of your room, the new facilities, and the comfort of the shower, bed, and pillows. Your comments about the strong water pressure and overall room comfort truly mean a lot to us, as these details play a big role in a relaxing stay.It is also wonderful to hear that you enjoyed the nearby dining options and found the robot delivery service both convenient and safe, we are always looking for innovative ways to enhance our guests’ experience.Thank you for recommending us to your friends and for highlighting the excellent value for money. We sincerely appreciate your support and look forward to welcoming you back for another perfect stay in the near future.Kind regards,Wathunyou S. (Bell)Director of Rooms

酒店回复: Dear Valued guests,Thank you for sharing your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations.We regret the inconvenience you experienced regarding the location however, only 400 meters walk to Rawai beach and convenience shop, About the hot water supply, There is seperate hotwater boiler unit in each room so once the hotwater runout the upcoming water in boiler tank may take time 3-4 minutes to boiled and become hot, and there will be 3 round of shuttle service to Naiharn beach , Yanui beach and Phromthep cape. Please be assured that your comments have been shared with our management and engineering teams so we can review and improve these areas. We understand how important comfort and convenience are to our guests.Our hotel welcomes guests from all countries and preferences, and we strive to provide a comfortable experience for everyone. We’re sorry that the style and value did not align with your expectations during this visit.We sincerely appreciate your honest comments, as they help us improve. Should you consider staying with us again in the future, we would appreciate the opportunity to better serve you and restore your confidence in Wyndham La Vita Phuket.Warm regards,Wathunyou S. (Bell)Director of Rooms

酒店回复: Dear Guest,Thank you very much for choosing to stay with us again at Wyndham La Vita Phuket. It is always a pleasure to welcome returning guests, and we truly appreciate your continued support.We are glad to hear that you had another pleasant stay overall. At the same time, we sincerely appreciate your feedback regarding the gym facilities and the breakfast selection. Your comments about the drinking water, towels in the gym, and the availability of passion fruit at breakfast are very helpful, and we will certainly share them with our team for review and improvement.We also understand that the road-facing room may have been a little noisy, and we truly appreciate your understanding. On your next visit, please feel free to let our team know your room preference, and we will do our best to accommodate you for a more comfortable stay.Thank you again for your valuable feedback and for choosing our hotel once more. We look forward to welcoming you back again in the future.Warm regards,Mr. Panumas NuntanawatnumtaweeGeneral ManagerWyndham La Vita Phuket

酒店回复: Thank you for your lovely review!We’re happy to hear that you enjoyed your stay in the Family Suite in Building 3, especially the spacious room with pool view. It’s wonderful that you were able to visit Rawai Beach every day and found the nearby 7-Eleven convenient as well.Our location is ideal for guests who enjoy easy access to the beach while staying in a peaceful environment. We hope to welcome you back again very soon.Warm regards,Mr.Panumas Nuntanawatnumtawee(Mhing)General Manager

酒店回复: Dear Mayihy,Thank you so much for your wonderful feedback! We’re truly delighted to hear that you found the hotel quiet, clean, and exceptionally comfortable. It’s great to know you enjoyed our breakfast selection with both Western and Chinese options — our culinary team will be very happy to hear this!We’re also pleased that our convenient location near shopping areas and the warm hospitality from our team made your stay even more enjoyable.Your kind words about our patient and friendly staff mean a lot to us. We can’t wait to welcome you back for another fantastic stay.Warm regards,Mr.Panumas Nuntanawatnumtawee(Mhing)General Manager

酒店回复: Thank you so much for your kind review!We’re delighted to hear that our Family Room with two bedrooms and a living room was perfect for your group of six. It’s designed especially for families and friends traveling together, so we’re happy it suited your needs well.It’s also wonderful to know you enjoyed the breakfast and that the kids loved it! Being close to Rawai Beach and a convenient base for trips to Coral Island makes family holidays even more enjoyable.We truly hope to welcome you and your family back again for another memorable stay.Warm regards,Mr.Panumas Nuntanawatnumtawee(Mhing)General Manager

酒店回复: Dear Valued guests,Thank you for sharing your experience and for staying with us. We’re delighted to hear that you enjoyed our service and found the nearby restaurants and shops convenient.We also appreciate your feedback regarding the hill and roadside conditions. Guest safety is very important to us, and your comments have been shared with our management team for review and consideration of possible improvements.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Wyndham La Vita Phuket in the future.Warm regards,Wathunyou S. (Bell)Director of Rooms