酒店回复: Dear Fernando,We are very sorry to hear about the issues during your stay at OYO New Anápolis Hotel, Imperatriz. Your feedback regarding the room condition, breakfast, and hygiene is taken seriously, and we will work to improve our services. We apologize for the inconvenience caused.Warm regards,EvaOYO New Anápolis Hotel, Imperatriz
酒店回复: Dear Guest, Thank you for your kind words! We're thrilled to hear that you enjoyed our service and had a great dinner experience with us. We're sorry to hear that the comfort was only reasonable, but we're glad to know that you found the overall value worthwhile. Your recommendation means a lot to us! Team OYO
酒店回复: Desculpe pela experiência desagradável que você teve conosco, Antoniel! Obrigado por compartilhar o feedback, estamos usando isso como uma oportunidade para encaminhar o assunto para a equipe relevante. Garantimos que sua próxima experiência será memorável. Atenciosamente, Lisa
酒店回复: Desculpas pelos problemas que você enfrentou, Guestname! Nós anotamos sua experiência desta vez. Fique tranquilo, nós nos esforçaremos no futuro para garantir uma ótima estadia conosco. Atenciosamente, Tim
促销价格与地理位置相符。网站上的照片看起来有些过时了。我觉得这家酒店曾经很不错,但现在有点过时了,住宿条件很简陋,空调需要清洁,浴室也很狭窄,只有一个亚克力淋浴间。走廊里的地砖都剥落了。
我唯一能抱怨的就是早餐。考虑到我对服务、设施、房间和清洁度的失望,我以为早餐也会让我失望。不过咖啡不错,种类也很多。
至于其他方面,服务极其糟糕,根本不愿意帮助客人,房间满是霉味,电视坏了,无法使用,迷你吧也坏了,床很旧,床单很脏,上面还有毛发,浴室有异味,房间锁也坏了。
糟糕的地方,房间很差。我换了四次房间,早餐也不怎么样,有时候食物都变酸了,房间清洁很差,酒店疏于维护,一下雨浴室的部分区域就会被淋湿。
缺点
早餐选择不多,而且不包含在房费里。早餐已经满了,所以我不得不自己付咖啡钱,因为他们说应用程序里没有包含咖啡,尽管应用程序上说包含在房费里。
物超所值
这是我第二次入住这家酒店。地理位置优越,尤其适合路过。床很舒服,员工乐于助人。总的来说,这是一家不错的酒店。泳池很大,但并不总是干净。
成本效益合理/较差
糟糕的经历。
老酒店,第一个房间由于空调漏水导致地板湿滑,而且门也关不上。我们要求换一个房间,但房间里有很多蟑螂。
唯一的优点是比Imperial Shopping旁边的酒店便宜。
我很喜欢这里的服务,晚餐也很棒!舒适度还算合理,但考虑到价格,绝对物有所值!我推荐!
糟糕的经历
全部都脏了!空调不制冷,而且噪音很大,床很硬,浴室有尿味,早餐很糟糕。我永远不会回去。较低的日费率并不能弥补这种不适。
需要紧急改进
这家酒店急需整修。一切看上去都很古老;从地板到极其嘈杂的空调机组。这很遗憾,因为这里地理位置优越,停车位充足,而且建筑也非常酷。
我觉得旧建筑很酷,我回到了 80 年代,问题是缺乏维护和清洁,浴室和卧室墙壁很脏,淋浴不能正常使用,早餐有过期的水果。这不是一次有趣的经历。