酒店回复: Dear guest, Wow! — thank you so much for taking the time to write such a thoughtful and detailed review! We’re absolutely delighted to hear that your stay with us left such a positive impression on you and your family, and we truly appreciate your kind words.Your description of the location, room facilities, and public areas brought a big smile to our faces, especially knowing that our proximity to Holborn Station, local shops, and cultural landmarks added ease and enjoyment to your trip. It’s fantastic to hear that you found the suite spacious and well-equipped, and that it felt like a comfortable home base for cooking and relaxing after your London adventures.A special thank you for highlighting Jay’s warm and professional service — we’ll be sure to pass along your kind words to him. Our team always aims to go the extra mile, and it’s so rewarding to know that made a difference during your arrival.We also truly value your honest feedback about the bedding and amenities, guest comfort is a top priority for us, and your comments will be shared with our housekeeping and facilities teams as we continue to improve our offerings.And we can’t forget to mention your photo showcase was absolutely amazing! We’re incredibly grateful for the time and care you put into capturing and sharing your experience. It’s not only helpful to us, but also to future travelers who want a real glimpse into what it’s like to stay here.We’re already looking forward to welcoming you back on your next visit. Until then, thank you again from all of us!Best regards, AndreaM&E coordinator

酒店回复: 尊敬的宾客： 感谢您抽出时间分享您近期入住馨乐庭霍尔本公寓酒店的反馈。我们很高兴听到您对我们便利的地理位置、便捷的地铁交通、便利的超市以及美味的早餐表示赞赏。 我们也注意到您对房间布局和门口应急灯的评价。您的反馈非常重要，我们将与团队一起审核，以在确保安全标准的同时，改进宾客体验。 总而言之，我们很高兴您度过了愉快的时光，并希望未来能再次欢迎您入住馨乐庭霍尔本公寓，享受更加舒适宁静的体验。 此致， Shah Foysol

酒店回复: Dear Guest,Thank you so much for your outstanding 10/10 review! We are absolutely delighted to know that you enjoyed our amenities, cleanliness, surroundings, and service, your feedback truly means a lot to our entire team.It is wonderful to hear that we were the “right choice” for your stay in London. We very much look forward to welcoming you back to Citadines Holborn Covent Garden on your next visit!Best wishes,Radu

酒店回复: Dear Guest,Thank you for sharing your wonderful feedback following your recent stay at Citadines Holborn Covent Garden! We are very glad to hear that you found the room spacious and the location convenient being close to the subway, SOHO, and the British Museum definitely makes it easy to explore the city. It's also great to know you enjoyed the nearby food options and public transport. We are really grateful for your kind review.Your stay with us was greatly valued, and we look forward to the opportunity of hosting you again at Citadines Holborn Covent Garden!Warm regards,Rajib

酒店回复: Dear Hefengxiting,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location near Holborn Station and the British Museum, and that the apartment’s facilities met your needs during your multi-day stay.We appreciate your comments regarding the kitchen setup, and we are glad it helped make your stay more comfortable. Your note about the towel cleanliness has been noted we sincerely apologize for that oversight, and we all follow up with our housekeeping team to ensure higher standards are consistently maintained.Thank you again for recommending us. We hope to welcome you back on your next visit to London!Warm regards,Daniela

酒店回复: Dear guest, Thank you for taking the time to share your detailed feedback following your recent stays with us. We truly appreciate your observations, as they help us improve and provide a better experience for all our guests.We’re pleased to hear that you found both rooms to be generally clean and well-equipped, and that you made good use of the kitchen facilities and nearby supermarkets. It’s also great to know that you found the location convenient in terms of transportation and access to local amenities.However, we sincerely apologize for the issues you encountered during your second stay—especially regarding the condition of the sofa bed and pillow, as well as the complications around the late checkout arrangement. Cleanliness is something we take very seriously, and your comments have been shared with our housekeeping team to ensure more thorough checks are carried out in the future.We also regret the confusion around the late checkout process and the miscommunication with Ctrip. While we always strive to accommodate such requests, it’s clear that this experience caused unnecessary frustration, and for that, we are truly sorry.Your feedback regarding the differences between the two rooms of the same type is also noted. While some variations may exist due to room layout or refurbishment status, we understand the importance of consistency and will look into this further.Once again, thank you for your valuable input. We hope to have the opportunity to welcome you back and provide a smoother and more enjoyable stay next time.Warm regards, Andrea

酒店回复: 尊敬的 JoMo508： 感谢您抽出时间就您最近在馨乐庭霍尔本考文特花园公寓的住宿体验留下反馈。 我们地理位置优越，步行即可到达伦敦的多个地标建筑。此外，霍尔本站距离我们酒店不到 1 分钟的步行路程，提供前往伦敦所有其他景点的便捷地铁连接。 至于客房清洁，作为一家公寓式酒店，我们每周为入住 6 天以上的客人提供一次清洁服务。我们还为所有客人提供自助洗衣房的干净毛巾和卫生纸，方便他们在入住期间更换。 很高兴您能成为我们的客人，期待不久的将来再次欢迎您入住馨乐庭霍尔本考文特花园公寓。 祝一切顺利， Radu

酒店回复: Hello, thank you for taking the time to share your feedback with us. We’re glad to hear that you chose to stay with us again and appreciated the convenience of storing your luggage. We do, however, regret that the accessible room did not fully meet your expectations. We understand that certain features, such as a lower sink and differences in soundproofing, may have caused some inconvenience, and we apologise for any discomfort this may have caused during your stay. Your feedback is valuable and has been shared with our team as we continuously look for ways to improve our guest experience. We hope to have the opportunity to welcome you back in a room that better suits your preferences in the future. Kind regards, Lola

酒店回复: Dear Guest, Thank you so much for your lovely review and for choosing to stay with us at Citadines Holborn-Covent Garden.We’re delighted to hear that you enjoyed our prime location and took full advantage of the fantastic local offerings—from the nearby supermarkets and Heytea, to the delicious variety of restaurants just steps away. It’s great to know you found such tasty and affordable dining options close by—Shaanxi noodles, Thai food, and hot pot skewers are certainly guest favourites!Your comments are a wonderful reminder of how vibrant and convenient our neighbourhood is, and we’re thrilled it added to your overall experience.We hope to welcome you back again soon for another enjoyable stay in the heart of London.Warm regards,Radu

酒店回复: Hello Jimichem, thank you very much for sharing your detailed feedback! We’re delighted to hear that you enjoyed our convenient location, well-equipped kitchen, and the helpful service from our front desk team. It’s wonderful to know that our staff could accommodate your early check-in and room preference. We appreciate your comments about the bedding, room size, and bathroom space — your insights are valuable and will help us identify areas for improvement to make future stays even more comfortable. We’re very glad to hear you’d consider staying with us again on your next visit to London, and we look forward to welcoming you back! Kind Regards, Lola