酒店回复: Dear Adrienne,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are always looking for ways to improve our guests’ experiences. If there’s anything specific we could have done to make your stay more enjoyable, we’d love to hear from you directly.We hope to have the opportunity to welcome you back and provide you with an even better visit next time.Warm regards,Front Desk Manager,DoubleTree by Hilton Kitchener
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They canceled my reservation four hours before my check-in, forcing my family to book a different hotel.
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酒店回复: Hi,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the cancellation of your reservation.The room type you booked is limited in number, and another reservation for the same room type had been made prior to yours. As a result, we were unable to accommodate your booking. Had an alternative room type been available, we would have gladly provided it for you. As soon as we became aware of the conflict, we notified ******* and were under the impression that you had already been informed through their system.We understand how upsetting this must have been for you and your family, especially so close to your planned check-in time. Please also know that we have processed a complete refund for your reservation due to the inconvenience this situation caused.This is not the experience we strive to provide, and your feedback will help us prevent similar issues in the future.Thank you again for bringing this to our attention, and please accept our sincere apologies.Warm RegardsFront Desk ManagerDoubleTree by Hilton Kitchener
房间干净，环境幽雅宜人，停车场车位充足，工作人员礼貌周到，出入都会亲切打招呼问好，让人有种宾至如归的感觉
设施齐全，房间干净舒适，一楼有收费的洗衣房，解决了旅行中的困扰。
因为参加狗狗展住在这里。酒店非常干净，而且是新装修的。我住的房间很宽敞，干净又安静。工作人员都非常好。泳池和健身房也很棒…
可惜离多伦多太远了。不然性价比简直是顶级！
还行，价格不贵，就是离学校有点远了。
挺好的，也很安静
这家酒店被评为四星级。可惜的是，我打电话到前台，直到晚上7:30才有人来打扫房间。第二天晚上还是一样，我5:30打电话，8点就有人敲门——“需要打扫房间吗？”所以，我们入住期间只打扫了一天。
接下来，我们为了参加葬礼，不得不提前一天离开，原本计划5天的行程。酒店和*******都说是对方的错，不让我们取消预订并退款——我们提前3天通知了他们。这种情况持续了3天。我们非常失望。
所以，要么直接从酒店官网预订，要么确保在预订时条款明确！！！（我说不出来哪个更好，因为双方都把责任推到对方身上！！！）
马桶里有尿液，淋浴间里有头发。浴室的墙壁都剥落了，这通常是霉菌的迹象。
当时有两个派对：我隔壁的房间和楼上的房间。
我知道现在是长周末，但从晚上到凌晨一直很吵闹。
霍
They canceled my reservation four hours before my check-in, forcing my family to book a different hotel.