酒店回复: 您好 Camille，感谢您分享您的反馈。对于您在入住期间遇到的问题，我们深表歉意，特别是客房清洁延迟以及取消预订的困难。得知我们的服务未能达到您的预期，以及*******与酒店之间的沟通不畅给您带来困扰，我们感到非常遗憾。我们理解及时客房清洁的重要性，并对未能达到预期效果深感抱歉。关于您的提前退房和退款申请，对于因酒店政策以及酒店与*******之间缺乏明确的解决方案而造成的任何困惑或不便，我们深表歉意。我们感谢您关于直接通过酒店预订或确保预订条款清晰的建议。我们将认真对待您的意见，并努力改进沟通和提升宾客体验。再次感谢您的诚实评价，我们希望您能考虑再次光临，我们将竭诚为您提供更优质的服务。

酒店回复: 您好，罗伯特，感谢您与我们分享您的入住体验。对于您在入住期间遇到的问题，我深感抱歉——尤其是浴室的清洁问题以及附近聚会造成的干扰。这绝非我们力求达到的服务标准。对于您发现的尿液和毛发，以及浴室墙壁的状况，我们深表歉意。我们非常重视您的反馈，并将立即进行彻底检查和深度清洁，以解决这些问题。关于噪音问题，我们理解您的休息受到干扰会给您带来多大的困扰，尤其是在长周末期间。我们将重新审视我们的政策，并加强与邻近客人的沟通，以便更好地控制噪音水平。您的舒适和满意对我们至关重要，我们感谢您坦诚的反馈。如果您愿意，我很乐意与您探讨如何才能妥善解决您的问题。再次感谢您让我们注意到这些问题。

酒店回复: Thank you for taking the time to share your experience with us. I’m sorry to hear that your room was uncomfortably warm during the night and that the air conditioning didn’t function properly until early morning. Your comfort is very important to us, and I regret that this impacted your rest.While I appreciate your understanding, please know that our front desk team is available 24/7 and always happy to assist with any concerns during your stay. We encourage guests to reach out right away so we can resolve issues promptly and ensure a more comfortable experience.I’ve asked our maintenance team to inspect the unit in your room to ensure it’s functioning properly for future guests. Thank you again for your feedback—it helps us improve and serve our guests better.We hope to have the opportunity to welcome you back and provide a more seamless stay.Warm regards,

酒店回复: Thank you for sharing your feedback following your recent stay at DoubleTree by Hilton – Kitchener. I’m sorry to hear that your experience did not meet expectations, and I appreciate the opportunity to address your concerns.Regarding the bedding for your children, I apologize that it was not prepared prior to your arrival. While our property does not offer turndown service as found in luxury-tier hotels, we are always happy to provide additional linens or bedding upon request to ensure your comfort.As for the noise in the corridor, we do our best to monitor and manage guest behavior to maintain a peaceful environment. However, as with any public space, there are moments where disturbances may occur despite our efforts. We regret that this impacted your stay.We’re disappointed to hear that you would not recommend us, but we respect your decision and thank you for giving us the opportunity to host you. Should you reconsider in the future, we’d welcome the chance to provide a more restful and enjoyable experience.