酒店回复: Thank you so much for your kind words! We're thrilled to hear that our reception team made your stay more comfortable by accommodating your needs with a room change. Going the extra mile for our guests is what we strive for, and it's wonderful to know their efforts made a difference. Your praise means a lot to us—we’ll be sure to pass it along to the team. We hope to welcome you back again soon!

酒店回复: Thank you sharing your concerns regarding your recent stay. First and foremost, we sincerely apologize for the inconvenience caused by the unexpected power outage during your visit. We understand how disruptive and frustrating this experience must have been, especially when traveling.The outage was due to an unforeseen Act of God—an external event beyond our control—which unfortunately impacted our ability to provide the usual level of comfort and service. While our team was in communication with our electric supplier to restore power as quickly as possible, we recognize that it affected your overall experience.Thank you again for staying with us and understanding during this emergency situation and we do hope you will give us another opportunity the next time you are in the area.

酒店回复: That’s wonderful to hear—thank you so much for your kind words! We're thrilled that you had a great experience, and it truly means a lot to us. And of course, we’d be delighted to welcome you back anytime!

酒店回复: Thank you for sharing such a wonderful review! We’re delighted to hear that you enjoyed the comfort and cleanliness of your room, as well as our convenient downtown Aurora location. It’s great to know the breakfast buffet met your expectations and added to your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable visit!