酒店回复: Hi, Jorge! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
5.0分
其他
原文
翻译提供方：Google
都好
5.0分
商务出差
原文
翻译提供方：Google
很好放松
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酒店回复: Hola Ramón! Muchas gracias por estar con nosotros. Esperamos su continuo amor y apoyo. Saludos, Tim
5.0分
家庭亲子
Nice place to stay but under new management. Staff is friendly and helpful but they are still getting it together. Good for the price.
5.0分
其他
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Down home feel
I stay in hotels and this is one that has an at home atmosphere. I love it. The staff is friendly and strive to please. The rooms are clean and spacious
2.0分
其他
Very unclean damage in the rooms and also a needle was found in one of the toilet paper rolls……..
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酒店回复: Dear Kevin,We sincerely apologize for the issues you encountered during your stay at OYO Townhouse Clute Lake Jackson. The cleanliness and safety concerns you described are unacceptable, and we are addressing them immediately with our team to prevent future occurrences. We appreciate your feedback and regret the inconvenience caused.Sincerely,OYO Townhouse Clute Lake Jackson Team
5.0分
情侣出游
I felt very comfortable and the staff was wonderful, the maid Brandy and the maintenance man very helpful and friendly and made my stay even more welcoming
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酒店回复: Dear Shannon,Thank you for your kind words! We're delighted to hear you felt comfortable and that Brandy and our maintenance team helped make your stay more enjoyable. Your feedback means a lot to us.Sincerely,EvaOYO Townhouse Clute Lake Jackson
1.0分
情侣出游
Horrible. BEDBUGS in there and the worst smelling hotel I've ever been too. Do not go here.
1.0分
商务出差
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If I could give this property a -1000 I would upon arriving there we were met with a very nasty outdated dining area. This place had the illusion of cleanness, but it wasn’t got to our rooms. I had to get someone to change our beds I had to clean out the refrigerator. I had to go to the local Walmart and buy Lysol to spray. This place was horrible. They didn’t even have hangers. They had no phone in the rooms to call down to the front desk when we asked for towels, we had to physically bring our towels to them to get more filthy towels that were supposed to be clean to say this place was a flop is an understatement … they tried to put us in another room as soon as you open the door we were hit with the smell of mold as we walked on the fake wooden floors water came up. I can’t make this up so I do have pictures. do not stay at this hotel I just thank God I didn’t get any bad bugs on me.
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酒店回复: Dear Julia,We deeply regret to hear about your unpleasant experience at our property. It’s clear that we did not meet your expectations, and for that, we sincerely apologize. Cleanliness, comfort, and guest satisfaction are our top priorities, and we clearly missed the mark during your stay.We appreciate you bringing these issues to our attention. Your feedback about the room conditions, lack of amenities, and overall cleanliness is being reviewed thoroughly with our team. We will be addressing these concerns to ensure that we improve the experience for all our future guests.Once again, we truly apologize for the inconvenience and frustration this caused. We hope you will give us another opportunity in the future to provide you with a much better experience.Best regards,The OYO Townhouse Clute Lake Jackson Team
我们在房间里丢失了一些个人物品，当我们去吃饭时，回到房间时发现房间里还有另一个人，而我们已经预订了两天。
受到推崇的
都好
很好放松
Nice place to stay but under new management. Staff is friendly and helpful but they are still getting it together. Good for the price.
Down home feel
I stay in hotels and this is one that has an at home atmosphere. I love it. The staff is friendly and strive to please. The rooms are clean and spacious
Very unclean damage in the rooms and also a needle was found in one of the toilet paper rolls……..
I felt very comfortable and the staff was wonderful, the maid Brandy and the maintenance man very helpful and friendly and made my stay even more welcoming
Horrible. BEDBUGS in there and the worst smelling hotel I've ever been too. Do not go here.
If I could give this property a -1000 I would upon arriving there we were met with a very nasty outdated dining area. This place had the illusion of cleanness, but it wasn’t got to our rooms. I had to get someone to change our beds I had to clean out the refrigerator. I had to go to the local Walmart and buy Lysol to spray. This place was horrible. They didn’t even have hangers. They had no phone in the rooms to call down to the front desk when we asked for towels, we had to physically bring our towels to them to get more filthy towels that were supposed to be clean to say this place was a flop is an understatement … they tried to put us in another room as soon as you open the door we were hit with the smell of mold as we walked on the fake wooden floors water came up. I can’t make this up so I do have pictures. do not stay at this hotel I just thank God I didn’t get any bad bugs on me.