酒店回复: Hi, Jorge! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
5.0分
其他
原文
翻译提供方：Google
都好
5.0分
商务出差
原文
翻译提供方：Google
很好放松
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酒店回复: Hola Ramón! Muchas gracias por estar con nosotros. Esperamos su continuo amor y apoyo. Saludos, Tim
1.0分
商务出差
Its really dirty ! You cime in to a bad smell late at night to realise the beds and sheets are sooo dirty! You get what you pay for i guess
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酒店回复: Dear Rayan,We sincerely apologize for the experience you had during your stay. Cleanliness is very important to us, and we regret that we did not meet your expectations. Your feedback has been shared with our team to ensure immediate improvements.Regards,RosyOYO Townhouse Clute Lake Jackson
2.0分
其他
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I had to change rooms 4 times. The 1st room was dirty/disgusting, 2nd room was not made up, the 3rd room had a broken lock/latch. The final room was clean and comfortable. The staff were apologetic and worked with me but it took over an hour to finally get into an acceptable room. The hallway on the first floor smelled like cigarette smoke.
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酒店回复: Dear Michelle,We apologize for the inconvenience during your stay and the multiple room changes. We appreciate your patience and are glad the final room met your expectations. Your feedback has been shared with our team to improve room readiness and maintenance.Sincerely,EvaOYO Townhouse Clute Lake Jackson
5.0分
家庭亲子
Nice place to stay but under new management. Staff is friendly and helpful but they are still getting it together. Good for the price.
5.0分
其他
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Down home feel
I stay in hotels and this is one that has an at home atmosphere. I love it. The staff is friendly and strive to please. The rooms are clean and spacious
2.0分
其他
Very unclean damage in the rooms and also a needle was found in one of the toilet paper rolls……..
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酒店回复: Dear Kevin,We sincerely apologize for the issues you encountered during your stay at OYO Townhouse Clute Lake Jackson. The cleanliness and safety concerns you described are unacceptable, and we are addressing them immediately with our team to prevent future occurrences. We appreciate your feedback and regret the inconvenience caused.Sincerely,OYO Townhouse Clute Lake Jackson Team
5.0分
情侣出游
I felt very comfortable and the staff was wonderful, the maid Brandy and the maintenance man very helpful and friendly and made my stay even more welcoming
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酒店回复: Dear Shannon,Thank you for your kind words! We're delighted to hear you felt comfortable and that Brandy and our maintenance team helped make your stay more enjoyable. Your feedback means a lot to us.Sincerely,EvaOYO Townhouse Clute Lake Jackson
我们在房间里丢失了一些个人物品，当我们去吃饭时，回到房间时发现房间里还有另一个人，而我们已经预订了两天。
受到推崇的
都好
很好放松
Its really dirty ! You cime in to a bad smell late at night to realise the beds and sheets are sooo dirty! You get what you pay for i guess
I had to change rooms 4 times. The 1st room was dirty/disgusting, 2nd room was not made up, the 3rd room had a broken lock/latch. The final room was clean and comfortable. The staff were apologetic and worked with me but it took over an hour to finally get into an acceptable room. The hallway on the first floor smelled like cigarette smoke.
Nice place to stay but under new management. Staff is friendly and helpful but they are still getting it together. Good for the price.
Down home feel
I stay in hotels and this is one that has an at home atmosphere. I love it. The staff is friendly and strive to please. The rooms are clean and spacious
Very unclean damage in the rooms and also a needle was found in one of the toilet paper rolls……..
I felt very comfortable and the staff was wonderful, the maid Brandy and the maintenance man very helpful and friendly and made my stay even more welcoming