酒店回复: Dear Valued Guest,Warm Greetings from Mercure Tangerang BSD City.Thank you very much for taking the time to share your feedback with us. We truly appreciate your honest review, as it helps us to improve our services and facilities.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the bedding. Please rest assured that this feedback has been taken seriously and shared with our housekeeping team for immediate review and improvement, as cleanliness is one of our top priorities.On a positive note, we are pleased to know that you enjoyed our breakfast, found our service satisfactory, and appreciated the quiet surroundings as well as the convenience of the nearby shopping mall for dining and daily needs. We are glad to hear that our location suited your short business stay.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable experience.Warm Regards,Rajcenda SyaviraGuest Experience Executive
酒店回复: Dear Ms. Monica,Warm Greetings from Mercure Tangerang BSD CityThank you very much for your wonderful 9.5/10 review and for choosing to stay with us repeatedly during your business trips. We truly appreciate your continued trust.We’re delighted to hear that our convenient location near AEON Mall and various dining options has made your stay more enjoyable. It’s also great to know that you appreciate our outdoor swimming pool and that you were able to find breakfast selections that suited your preference.At the same time, we sincerely appreciate your feedback regarding the weekend breakfast crowd. We understand that weekends can get quite busy, and we are continuously working with our culinary team to enhance the flow and overall dining experience for all guests.Thank you once again for your kind comments about our service and environment. We look forward to welcoming you back on your next business trip.Warm Regards,Rajcenda SyaviraGuest Experience Executive
4.3分
高级双床房
商务出差
房间干净卫生，还算宽敞。插座和国内通用。
服务员都非常有礼貌热情。
酒店早餐以印尼食物为主，西式的不多，中式的无。
不满意的是房间不提供瓶水，只会给玻璃瓶里添加饮用水，感觉不太卫生。
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酒店回复: Dear Valued Guest,Warm Greetings from Mercure Tangerang BSD CityThank you for sharing your 8.7/10 review. We are pleased to hear that you found the room clean and spacious, and that our staff’s politeness and enthusiasm made your stay more comfortable. We also appreciate your comments regarding the convenient power outlets.At the same time, we sincerely value your feedback about our breakfast selections. We will review this with our Culinary team as we continue to enhance the variety to better accommodate international guests.Regarding the drinking water setup, please allow us to share that we use refillable glass bottles as part of Accor’s sustainability program to reduce single-use plastic. However, we completely understand your concern, and we will ensure our Housekeeping team pays extra attention to the hygiene and sealing process. Should you prefer bottled water during your next stay, our team will be more than happy to provide it upon request.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience.Warm Regards,Rajcenda SyaviraGuest Experience Executive
酒店回复: Dear Mr.Heiyusimu,Warmest greeting from Mercure Tangerang BSD City.Thank you for sharing your experience with us. We’re pleased to hear that you found the room well-equipped and the environment peaceful. It’s wonderful to know our location served you well during your exhibition at ICE, and that the nearby AEON Mall added convenience to your stay.Your kind feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to Indonesia.Warm regards,Dita OktantiaAssistant Front Office Manager
两个字 完美 ！ 无敌天下 特别表扬前台工作人员 Davyn服务热情一直带着笑容
卫生一般，床品不太干净。
但早餐和服务还不错，周边也比较安静，旁边有商场方便买东西和吃饭，适合出差短住。
商务出差住过好几次的酒店，餐厅外面就是很大的一个广场，就餐选择很多，很方便，环境也不错，有一个露天游泳池。
早餐的话，个人感觉更适合当地居民，我一般选择都是米线，吐司，蔬菜和一些炸物。周六周日生意非常非常好。
房间干净卫生，还算宽敞。插座和国内通用。
服务员都非常有礼貌热情。
酒店早餐以印尼食物为主，西式的不多，中式的无。
不满意的是房间不提供瓶水，只会给玻璃瓶里添加饮用水，感觉不太卫生。
因为要去ICE BSD参加活动，这家酒店离那里只有5-7分钟的Grab车程，离永旺梦乐城也只有几分钟的路程。员工很细心，对任何问题都友好解答。很乐意再次入住这家酒店。
计划去BSD看演唱会的朋友们，订这家酒店很方便，工作人员都特别好。酒店的餐食不贵而且比外面好吃，我们住了三天，每天都在酒店吃。羊角面包超好吃，我非常喜欢！去场馆可以叫酒店的车接送，但如果回程叫不到车，走回去还是挺远的。房间很不错，卫生间也很大。如果你有看演唱会的计划，这绝对值得考虑。附近有个商场，过个马路就到，里面吃的也很多。如果周六有演唱会，周五可以提前囤点吃的，商场晚上十点才关门呢。
房间里有牙刷牙膏梳子，环境安静。这次来印尼参展，到ICE走过去很近，旁边还有个AEON商场，吃饭和买东西很方便。
因为在ICE BSD附近有活动，所以很期待这次旅行。绝对值得。一到就会有服务员主动帮忙搬行李，办理入住也非常顺利。
早餐种类超级丰富，简直让人欲罢不能。可以尝到各种印尼风味，每一口都让我很享受。
下次肯定还会再来，这次没来得及使用健身房和泳池，也许下次可以去体验一下。
我从没想过 Raj 小姐的服务和友善程度会这么高。她非常专业且乐于助人。
我提前抵达，她主动帮我安排提前入住。她甚至还检查了房间，确保即使房型不同也能满足我们的需求。
真是太棒了。
入住这家酒店是为了参加会议中心的活动，它的干净和舒适程度超出了我的预期。
酒店就在永旺购物中心对面，非常方便。打Grab到会议中心大约150日元左右。
第一天的时候浴巾没有更换，但后来我把浴巾放到一个更显眼的地方后，他们就给我换了。
如果需要吹风机，可以向前台索取，他们会送过来。
酒店的灯光普遍偏暗，所以如果需要化妆的话，建议带个小镜子。