Decent for the price, coffee was watered down, no microwave, and breakfast was not fresh. The door was jammed and took a lot of force to open.
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酒店回复: Thank you for taking the time to tell us about your expereince at The La Grande Inn. I am sorry that your experience did not meet your expectations. Your feedback is very important to us and I am saddened to hear that the coffee and the breakfast was not fresh. I will speak to the desk clerks about making sure the food is fresh and see whats going on with the coffee. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
其他
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Old digital clock in room was not working -- no replacement available. In general seemed old, but generally clean. Breakfast was adequate, when properly stocked and it didn't run out.
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酒店回复: Thank you for taking the time to tell us about your experience at The La Grande Inn. It is always a pleasure to receive feedback.I am pleased that you found the hotel to be clean. I will share your review with our team. Thank you again for sharing your experience, and we look forward to seeing you in the future.
3.0分
其他
The bathtub/shower was/ is disgusting! Huge water ring stain, mold all around the edge. We refused to have a shower.
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酒店回复: Thank you, for taking the time to tell us about your experience at the La Grande Inn. I am sorry your experience did not meet your expectations; allow me to express my sincerest apologies.Your feedback is very important to us and I am saddened to hear that the shower was not cleaned properly. I will take a look into this and take the appropriate measures to address the problem and prevent any future occurences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4.0分
其他
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Well the front desk folks were excellent , very nice and hospitable, the girl who runs the breakfast was extremely nice, I’ve talked to her on a previous visit. Been here 4-5 times. This time , as usual we always check for bedbugs. We didn’t see any after our initial search. However in the morning looking in between my pillow I found one. Very disappointing. I put in a cup and brought it to the front desk. Hopefully the room will be treated properly. Not very happy about that, but it’s almost expected these days wherever you stay.
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酒店回复: Thank you for taking the time to tell us about your experience at The La Grande Inn. We will have Orkin come in and inspect and they will treat accordingly if it is or not.
5.0分
其他
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The staff was exceptional and the young lady at check in was nice and very professional. The room need a little work but if you are only here to get some rest then it was sufficient
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酒店回复: Thank you, for taking the time to tell us about your experience at the La Grande Inn. It is always a pleasure to receive positive feedback. I am particularly pleased that you found the staff to be exceptional. I will share your comments with our team who I am certain will be encouraged by your remarks. Thank you again for sharing your expereince and we look forward to seeing you in the future.
3.0分
商务出差
The bed was a decent place to lay our heads for the night. Some of the doors didn’t work properly.
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酒店回复: Thank you, for taking the time to tell us about your experience at the La Grande Inn. It is always a pleasure to receive feedback. I am particularly pleased that you found the bed to be decent. I will share your comments with our team who I am certain will be encouraged by your remarks. Thank you again for sharing your expereince and we look forward to seeing you in the future.
4.0分
家庭亲子
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Parking was good, area seemed safe. Breakfast could have had some options like meat (bacon, sausage, etc) waffles or pancakes, maybe pastries. Rooms were clean but noisy, some maintenance items needed attention such as the door locks that didn’t unlock with the key.
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酒店回复: Thank you, for taking the time to tell us about your experience at the La Grande Inn. It is always a pleasure to receive feedback. I am particularly pleased that you found the room to be clean and the parking to be good. I will share your comments with our team who I am certain will be encouraged by your remarks. Thank you again for sharing your expereince and we look forward to seeing you in the future.
1.0分
家庭亲子
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The room and shower look dirty. The toilet wouldn't even flush. There was no noise control. People were up till 4am in the morning, running up and down the stairs. Also screaming in the rooms and out in the halls. I will never stay there again.
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酒店回复: Thank you for taking the time to tell us about your experience at The La Grande Inn. I am sorry that your experience did not meet your expectations.We have contacted Orkin and they will be doing an inspection to verify wether it was or not and to treat accordingly. We appreciate the time you took to share your concerns. Here at The La Grande Inn we continuously strive to meet your needs and expectations.
之前看的评价还很担心，结果到了之后发现其实很好的。酒店管理的细节可以看到很用心。只不过就是设施实在是有点老旧。不影响整体的心情。
酒店非常脏，外门无法打开。一群人在入口外吸烟。房间有异味。地毯、家具、床上都有污渍。房间地板上有碎屑。我们卸下车上的行李，然后离开，寻找另一家酒店预订。我们回来拿走行李后就离开了。当然没有退款，但损失这笔钱总比住在非常肮脏的住处要好。
Decent for the price, coffee was watered down, no microwave, and breakfast was not fresh. The door was jammed and took a lot of force to open.
Old digital clock in room was not working -- no replacement available. In general seemed old, but generally clean. Breakfast was adequate, when properly stocked and it didn't run out.
The bathtub/shower was/ is disgusting! Huge water ring stain, mold all around the edge. We refused to have a shower.
Well the front desk folks were excellent , very nice and hospitable, the girl who runs the breakfast was extremely nice, I’ve talked to her on a previous visit. Been here 4-5 times. This time , as usual we always check for bedbugs. We didn’t see any after our initial search. However in the morning looking in between my pillow I found one. Very disappointing. I put in a cup and brought it to the front desk. Hopefully the room will be treated properly. Not very happy about that, but it’s almost expected these days wherever you stay.
The staff was exceptional and the young lady at check in was nice and very professional. The room need a little work but if you are only here to get some rest then it was sufficient
The bed was a decent place to lay our heads for the night. Some of the doors didn’t work properly.
Parking was good, area seemed safe. Breakfast could have had some options like meat (bacon, sausage, etc) waffles or pancakes, maybe pastries. Rooms were clean but noisy, some maintenance items needed attention such as the door locks that didn’t unlock with the key.
The room and shower look dirty. The toilet wouldn't even flush. There was no noise control. People were up till 4am in the morning, running up and down the stairs. Also screaming in the rooms and out in the halls. I will never stay there again.