酒店回复: Hi Rogelio,Thank you for taking the time to share your experience. We’re glad to hear your stay was okay, but we always aim for more than that! If there’s anything we could have done to make your visit better, we’d love to hear your thoughts. Your feedback helps us improve and provide a more memorable stay next time.
1.0分
其他
原文
翻译提供方：Google
我通过你订的酒店和房租都太糟糕了，我都赔了钱。
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酒店回复: so sorry your visit with us was not satisfactory, we hope you will give us another chance. We appreciate your business
2.0分
情侣出游
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Train horns at 4am the people that live there are coming and going so you hear the cars starting alot. beds hard like sleeping on the floor with a blanket down. All the wall outlets wouldnt hold a charger in them to loose.
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酒店回复: Hello James,Thank you for taking the time to leave a review. We’re sorry to hear that your stay did not meet your expectations.While we understand the nearby train can be an inconvenience to some, it is part of the city’s infrastructure and unfortunately beyond our control. That said, we’re always looking for ways to improve the comfort of our rooms and overall guest experience, and we appreciate your feedback regarding the room amenities.We hope to have the opportunity to better serve you in the future.
2.0分
其他
I guess they have a lot of trouble here because the personnel was very rude when I was checking out. She had an attitude when returning my deposit and
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酒店回复: We’re very sorry to hear about your experience, Raymond. Our goal is to provide friendly and professional service to every guest, and we apologize if that was not the case during your checkout. Your feedback is important to us, and we’ll be addressing this with our team to ensure better service in the future. Thank you for bringing it to our attention.
3.0分
家庭亲子
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The microwave was rusty inside. The air conditioning was very noisy, and the bathroom had no separate switch for the light. The beds were not very comfortable. I didnt sleep very well while staying here due to the air conditioning noise, road noise, and uncomfortable bed. Cleaning staff was noce, but the room smelled like wet mop after the floor was cleaned.
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酒店回复: Thank you for your feedback, Yang. We’re sorry to hear about the issues you experienced during your stay, especially with the room condition and noise. Your comments have been shared with our team so we can address these concerns. We’re glad to hear our cleaning staff was courteous, and we appreciate you bringing these matters to our attention.
5.0分
情侣出游
The lady working Third shift is very friendly at the front desk and so is the one that checks usnout sometimes
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酒店回复: Thank you so much for your wonderful review! We're delighted to hear that our team members made a positive impression during your stay, especially at the front desk. We strive to ensure every guests feels comfortable. Your recognition means a great deal to us and we look forward to welcoming you back for another enjoyable stay!
1.0分
其他
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Be Advised
Room was not updated, repairs not completed, no hair dryer, floor mat for shower used as towels. We had to go down to trade them out. And discovered the next morning after turning down the bed that sheets had not been changed the spot was down by my feet.
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酒店回复: Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you encountered during your stay, from the room condition to the housekeeping concerns. This is not the level of experience we strive to provide, and we sincerely apologize for falling short of your expectations. Please know that your comments have been taken into immediate consideration by our management and housekeeping team so that improvements can be made. We greatly value your feedback as it helps us identify areas that need attention. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay.
2.0分
其他
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Not the place for a restful sleep
Worn out room. Stains in bathtub, only 3 bath towels, 2 hand towels (old and ratty), no washrags, hairdryer don’t work, rough sheets and horrible pillows. No lamps, lights by the bed. Have an overhead light with switch across the room. Not worth the amount they charged. Desk clerk checking in was very nice.
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酒店回复: Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay was so disappointing and the room did not meet your expectations. We take your feedback seriously and are looking into all of these issues you mentioned. The issues you described are not reflective of our usual guest experience, and we have shared your comments with our entire staff to reinforce the importance of quality control. We appreciate you bringing this to our attention. We value your business and your comfort is top priority. We hope to have the opportunity to welcome and serve you better next time.
2.0分
其他
Wouldn’t stay here again.
The room was dirty, towels were dirty, beds had no comforters, TV remote didn’t work.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, and we sincerely apologize for the inconvenience caused.Please know that your comments have been shared with our housekeeping and maintenance teams so we can address these matters immediately. We hope you’ll consider giving us another chance in the future.
很好的酒店
还不错
我通过你订的酒店和房租都太糟糕了，我都赔了钱。
Train horns at 4am the people that live there are coming and going so you hear the cars starting alot. beds hard like sleeping on the floor with a blanket down. All the wall outlets wouldnt hold a charger in them to loose.
I guess they have a lot of trouble here because the personnel was very rude when I was checking out. She had an attitude when returning my deposit and
The microwave was rusty inside. The air conditioning was very noisy, and the bathroom had no separate switch for the light. The beds were not very comfortable. I didnt sleep very well while staying here due to the air conditioning noise, road noise, and uncomfortable bed. Cleaning staff was noce, but the room smelled like wet mop after the floor was cleaned.
The lady working Third shift is very friendly at the front desk and so is the one that checks usnout sometimes
Be Advised
Room was not updated, repairs not completed, no hair dryer, floor mat for shower used as towels. We had to go down to trade them out. And discovered the next morning after turning down the bed that sheets had not been changed the spot was down by my feet.
Not the place for a restful sleep
Worn out room. Stains in bathtub, only 3 bath towels, 2 hand towels (old and ratty), no washrags, hairdryer don’t work, rough sheets and horrible pillows. No lamps, lights by the bed. Have an overhead light with switch across the room. Not worth the amount they charged. Desk clerk checking in was very nice.
Wouldn’t stay here again.
The room was dirty, towels were dirty, beds had no comforters, TV remote didn’t work.