酒店回复: Hi Rogelio,Thank you for taking the time to share your experience. We’re glad to hear your stay was okay, but we always aim for more than that! If there’s anything we could have done to make your visit better, we’d love to hear your thoughts. Your feedback helps us improve and provide a more memorable stay next time.
1.0分
其他
原文
翻译提供方：Google
我通过你订的酒店和房租都太糟糕了，我都赔了钱。
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酒店回复: so sorry your visit with us was not satisfactory, we hope you will give us another chance. We appreciate your business
4.0分
其他
Rooms were clean breakfast was good only thing is pillows are awful but if you bring your own it's worth the money above all it was nice
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酒店回复: Hi Ericka,Thank you for staying with us and for taking the time to share your feedback! We’re glad to hear that you enjoyed our clean rooms and breakfast. We’re sorry to learn that the pillows weren’t as comfortable as they should be — your comfort matters to us, and we’ll be reviewing our options to improve this.We appreciate your kind words and are delighted to know you still found your stay enjoyable and a good value. We hope to welcome you back on your next visit!
3.0分
其他
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Check-in was a nightmare. I had been traveling all day, especially fighting traffic, I just wanted to check in quickly. Instead when I got there at 7PM, the lobby was completely locked up and there was no one there. I might expect that after 11 but not at 7PM. I was about 2 minutes from leaving. When she finally came out, the frond desk clerk said she was in the bathroom. However I’ve done that job. You leave a “Be back in 5 minutes” sign where guest can see it:
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry for the inconvenience you encountered during check-in. After a long day of traveling, you deserved a smooth and welcoming arrival, and we regret that this was not the case.We do close the main door once it gets dark for the safety of our guests and staff, but you are absolutely right that clear communication is essential. There should have been a visible “Be right back” sign to let you know the front desk clerk had stepped away briefly. We apologize that this was not in place and will address this with our team to ensure it doesn’t happen again.Thank you again for your feedback. We hope you’ll consider staying with us again so we can provide the seamless and comfortable experience you expected.
5.0分
其他
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The lady who checked me in was 10 times nicer and more professional than the last time I stayed there. The room was clean, the bed was comfy plenty of food and beverage close by. Nice long hot shower with excellent water pressure. A very pleasant day.
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酒店回复: Hello Robert,Thank you so much for your wonderful review! We’re delighted to hear that your stay was pleasant and that our team member made a positive impression during check-in. It’s great to know you enjoyed a clean, comfortable room, a relaxing hot shower, and the convenience of nearby dining options.We appreciate you choosing to stay with us again, and we look forward to welcoming you back for another excellent experience!
2.0分
其他
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The staff at front desk was amazing and easy to check in but the room had dirty floors and the bed was hard pillows were uncomfortable and the towels were the size of hand towels
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酒店回复: Hello Sean,Thank you for sharing your feedback. We’re glad to hear that our front desk team made a great impression and that your check-in experience was smooth. However, we’re very sorry to learn that the room did not meet your expectations regarding cleanliness, comfort, and amenities. Your comments have been shared with our housekeeping and maintenance teams so we can address these issues right away.We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.
2.0分
其他
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The room was clean. TV didn't work, somebody slapped on some paint in the rooms and badly at that, no coffee maker in the rooms. Very noisy -people grilling outside, drinking. I would have check-out early but I was in a time crunch. Way over priced for what you get. Plenty of places to eat with in walking distance if that's all you need.
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酒店回复: Hello Joey,Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, but we’re sorry for the inconvenience you experienced with the TV, paintwork, and noise during your stay. If you had informed us during your visit, we would have been happy to take a look at the TV right away to get it working for you. Your comments are appreciated, and we’ll address your other concerns with our team to help improve future stays.
2.0分
其他
The room was dirty. Dirt on the doors, dirt in the bathtub. No cleaning the room between nights or clean towels.
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酒店回复: Hello Bill,Thank you for your feedback. We're very sorry to hear about the cleanliness issues during your stay. This isn’t the experience we aim to provide, and we’re addressing it with our team to prevent it from happening again. We appreciate you bringing it to our attention and hope to do better if you choose to stay with us again.
1.0分
商务出差
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I am not one to complain about poor service, I realize things happen and maybe get missed.
This was by far the most appalling stay in a hotel/motel I have ever experienced. From moment I walked in, the floor was dirty, the bathroom light didn’t work correctly, and the noise from upstairs could not be more intrusive. I had a 4 day, 3 night booking, and I ended up leaving. On the night of my second stay, after a 10 hour work day, I came home to find that my bed was unmade (let alone sheets changed), none of my towels were refreshed (the used ones were refolded) and there was a chicken bone on the floor under the sink. Not only was my room not cleaned, someone decided to have a snack and not clean up after themselves. I was uncomfortable with staying another night, so I ended up staying with my coworkers. Terrible, awful service.
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酒店回复: Hello Leah,We’re very sorry for the poor experience you had. The cleanliness issues, noise, and lack of proper service are unacceptable and not the standard we aim to provide. Your feedback has been shared with our team for urgent review and improvement.We truly regret the inconvenience and understand why you chose to leave early. Thank you for bringing this to our attention.
很好的酒店
还不错
我通过你订的酒店和房租都太糟糕了，我都赔了钱。
Rooms were clean breakfast was good only thing is pillows are awful but if you bring your own it's worth the money above all it was nice
Check-in was a nightmare. I had been traveling all day, especially fighting traffic, I just wanted to check in quickly. Instead when I got there at 7PM, the lobby was completely locked up and there was no one there. I might expect that after 11 but not at 7PM. I was about 2 minutes from leaving. When she finally came out, the frond desk clerk said she was in the bathroom. However I’ve done that job. You leave a “Be back in 5 minutes” sign where guest can see it:
The lady who checked me in was 10 times nicer and more professional than the last time I stayed there. The room was clean, the bed was comfy plenty of food and beverage close by. Nice long hot shower with excellent water pressure. A very pleasant day.
The staff at front desk was amazing and easy to check in but the room had dirty floors and the bed was hard pillows were uncomfortable and the towels were the size of hand towels
The room was clean. TV didn't work, somebody slapped on some paint in the rooms and badly at that, no coffee maker in the rooms. Very noisy -people grilling outside, drinking. I would have check-out early but I was in a time crunch. Way over priced for what you get. Plenty of places to eat with in walking distance if that's all you need.
The room was dirty. Dirt on the doors, dirt in the bathtub. No cleaning the room between nights or clean towels.
I am not one to complain about poor service, I realize things happen and maybe get missed.
This was by far the most appalling stay in a hotel/motel I have ever experienced. From moment I walked in, the floor was dirty, the bathroom light didn’t work correctly, and the noise from upstairs could not be more intrusive. I had a 4 day, 3 night booking, and I ended up leaving. On the night of my second stay, after a 10 hour work day, I came home to find that my bed was unmade (let alone sheets changed), none of my towels were refreshed (the used ones were refolded) and there was a chicken bone on the floor under the sink. Not only was my room not cleaned, someone decided to have a snack and not clean up after themselves. I was uncomfortable with staying another night, so I ended up staying with my coworkers. Terrible, awful service.