We liked the room but was disappointed the internet would not work on the 3rd floor. We called the desk twice and was told it should work and if not come down to desk and they could help. When we went down it worked without help so we thought all was good then went back up and nothing. My son had to finish his report on his hotspot which took forever and caused him to miss his submission deadline. The hallways and elevator was really dirty but the rooms were clean. Breakfast was ok. We told the lady at the front desk about the internet and she said they had been gettin complaints from the 2nd floor as well. This could have been a one off but sadly, I would not stay here again knowing the internet may not work but for the price it’s a good deal as long as you don’t need internet.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear you liked the room and found it clean, but we sincerely apologize for the internet issues you experienced on the third floor. We understand how frustrating this must have been—especially with your son needing reliable access to complete an important school assignment—and we regret the inconvenience it caused.We’re also sorry to hear about the cleanliness of the hallways and elevator, as this does not reflect our standards. Your comments have been shared with our maintenance and housekeeping teams so these concerns can be addressed. While we’re pleased you found the room itself clean and breakfast acceptable, we understand how critical dependable internet is and appreciate you bringing this to our attention. Thank you again for your honest feedback.
5.0分
家庭亲子
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We had a wonderful stay at this hotel during Thanksgiving. The entire staff was incredibly kind and welcoming from the moment we arrived. They went above and beyond to make us feel at home, even allowing us to use their lobby for our Thanksgiving dinner with my family — something we truly appreciate.
The hotel was clean, comfortable, the room was equipped with a full-size refrigerator, a two-burner stove, and kitchen utensils, which made it quick and easy to prepare our Thanksgiving dinner. I highly recommended !
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酒店回复: Thank you so much for the 10/10 review and for spending your Thanksgiving with us! We’re truly honored to have been part of such a special holiday with your family. Our team is delighted to hear that you felt welcomed and at home, and we’re glad the lobby space and in-room kitchen made your Thanksgiving dinner easy and enjoyable. Your kind words about our staff, cleanliness, and amenities mean a great deal to us. We sincerely appreciate your recommendation and look forward to welcoming you back in the future.
1.0分
其他
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No hot breakfast was available on Thanksgiving or the Friday morning after. Internet was horrible. Was unable to do any of my work on my work trip. I will never stay at this hotel again. Staff was rude on Thanksgiving morning. Girl was rude to other guests and kept saying things as she walk away. Never eye contact. Very rude. I travel a lot and I stay in a long of hotels around the country. So please train staff to be kind to your guest. Especially a holiday. Of all days, so sad to see people not care about customer comfort n smiles would be nice and greeting like every other hotel Very disappointing to visit my son in the military and have to stay at such a horrible place. And who doesn’t have any paper/pen or offer any water in the rooms. Seriously
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the many disappointments you encountered during your stay, especially while visiting your son during such a meaningful time. Not having hot breakfast available, unreliable internet during a work trip, and unprofessional service—particularly on a holiday—are unacceptable and do not reflect the standards we aim to provide.We are especially concerned to hear about the interactions with our front desk staff. Courtesy, attentiveness, and kindness should always be extended to our guests, and we regret that this was not your experience. Your feedback has been shared with ownership and management for immediate review and additional staff training.We truly regret that your visit was overshadowed by these issues and appreciate you bringing them to our attention. Your comments help us identify areas that require urgent improvement.
1.0分
其他
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I don’t give reviews but have to . I usually check bathrooms this one has stained urine . The sofa had pet hairs. The room above us played loud music , dogs barking and kids playing loudly . My son has to sleep as he just got off the base . The breakfast sausage for consecutive days is hard . Not checking if there’s enough juice in the breakfast room . The cart to put our things was so dirty that we have to put towel on it . Receptionist are nice and asked me how’s my stay and I told her the truth .
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酒店回复: Thank you for taking the time to share your experience, especially since you don’t typically leave reviews. We sincerely apologize for the cleanliness issues you encountered, including the condition of the bathroom, sofa, and luggage cart. This is not the level of cleanliness or comfort we strive to provide.We’re also very sorry for the noise disturbances during your stay and understand how important rest was for your son after returning from base. Additionally, we regret the breakfast concerns you mentioned, including the quality of the sausage and the lack of attention to restocking beverages.We truly appreciate your honesty and are grateful that you shared your feedback with our front desk team. Your comments have been shared with management so these matters can be addressed and improvements made. Thank you again for bringing these concerns to our attention.
2.0分
其他
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Poor girl at check was her first night … no help from the general manager who was suppose to be there …but she did a good job ..as far as the gm not good … breakfast was a disaster … 830 in the morning .. no milk , forks,spoon .. no milk , no biscuits .. maybe Gm should be cleaning rooms .. not much of a Gm .. this place was terrible !
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酒店回复: Thank you for your feedback. We sincerely apologize for the experience you had during your stay. While we’re glad to hear our front desk associate remained professional and did her best on her first night, we regret that she did not receive the support she should have.We’re especially sorry for the breakfast issues you encountered, including missing items and poor oversight. This is not the experience we aim to provide, and your comments have been shared with ownership and management for immediate review and corrective action. We appreciate you bringing these concerns to our attention and apologize for the inconvenience caused.
4.0分
其他
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Really great stay for what we needed. My wife will leave another review telling me I'm wrong, but I'm already in the pound for the lack of complimentary cashmere vanilla body wash, may as well spread the good word while here!
So yeah, there is no Cashmere Vanilla body wash here, but the suite was great. Was there a hole in the couch? Yes. But we aren't doing politics here. We are going to stick to the facts.
I didnt get bed bugs, I had a fridge, the air (hot and cold) worked great, the bathrooms were clean, and it was easy on / easy off from both I44 and Fort Leonard Wood.
We got to see our daughter after graduation and that was awesome. We had just enough stuff in the kitchenette to make pollo con mole verde (thats chicken with flavor for any ody who thinks this is devil talk). WIFI worked well so my 5 year old could play Roblox during downtime. I'd give the wifi strenght a 6 / 7 out of 10.
I was super concerned about the access to my room after reading the elevator reviews. Rest assured, the door opens, closes, you move up & down, and it fu ctions fine. Was it slow? I mean, I wasn't heading to the 115th floor of a Vegas hotel so its hard to say.
Bottom line is I would stay here again. I would bring my family here again as well. Worst case is I get the side eye for a week, but then i have time to leave more reviews.
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酒店回复: hank you for such a thoughtful (and entertaining!) review. We’re glad to hear the suite met your needs and that the essentials—clean bathrooms, comfortable climate control, reliable Wi-Fi, and convenient access to I-44 and Fort Leonard Wood—made your stay enjoyable. Congratulations to your daughter on her graduation; we’re honored to have hosted your visit for such a special occasion.We appreciate you noting both the positives and areas for improvement, and your feedback helps us continue to improve. Most importantly, we’re happy to hear you’d stay with us again and would bring your family back. We hope to welcome you all again—side eye and all!
5.0分
其他
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Sarah was so nice and to see her clean rooms and check in the guest was so nice of her when no one in house keeping came in and get breakfast ready at the same time
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酒店回复: Thank you for taking the time to recognize Sarah. We’re so happy to hear that she made a positive impression during your stay. Her willingness to step in, clean rooms, assist with check-ins, and help get breakfast ready truly shows her dedication to our guests. We will be sure to share your kind words with her, as feedback like this means a great deal. We appreciate you staying with us and hope to welcome you back again.
1.0分
其他
very dirty, breakfast they barely had any food. the laundry dirty. it was like no one cleaned during the duration we stayed at the hotel.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and that we did not meet your expectations. Cleanliness and guest satisfaction are top priorities for us, and it’s disappointing to learn that we fell short during your stay.Please know that we are addressing your concerns with our housekeeping and kitchen teams to ensure this does not happen again. We would appreciate the opportunity to make it right
4.0分
家庭亲子
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We stayed here while we were in town to attend an Army graduation at Fort Leonard Wood. We had a great stay! The suite was very spacious - 2 queen beds, a pull out couch, 2 bathrooms, and a kitchen area. The hotel was 7 minutes from base. The only thing that I wish was better is the elevator. It was really slow and we had to wait a few minutes before the doors closed which was a little frustrating. Other than that, the room was clean and the breakfast was good. Will stay here again if I’m ever in town!
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酒店回复: Thank you so much for choosing to stay with us while attending the Army graduation at Fort Leonard Wood! We’re delighted to hear that you enjoyed your spacious suite, the convenient location, and our breakfast offerings.We truly appreciate your feedback regarding the elevator — we understand how that can be frustrating, and we’re looking into ways to improve the speed and efficiency.It was a pleasure having you as our guest, and we’re so glad to know you would stay with us again. We wish you all the best and hope to welcome you back on your next visit to the area!
1.0分
其他
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Let me start by saying the staff was pleasant! However the hotel needs improvement on amenities. Our room at first glance looked decent to the eye after further look. The couches are peeling from wear and tear. We selected this hotel because it promoted their kitchenette incase we wanted to whip up a meal for my soldier for her family day. The kitchenette had only one pot and a corroded pan. The towels had stains, but were replaced when we ask for more. This hotel advertises free breakfast. My son and I went down two mornings at 6:40 am and there was little to NO Breakfast. Crockpot eggs, and very little pancake mix. There was a broken juice machine,broken pancake mix dispenser, and a barely working pancake griddle The last few things we noticed is the "business center" has a sign on the printer that states it doesn't work. The "Gym" has a treadmill, a bike, and water cooler. Everyday we had to get new keys to the room because they would stop working ( No they were not near any battery source) Last but not least the elevator is slow, and could use a repair. All in all I would not recommend, it was convenient for us because it was close to base, but would absolutely not recommend
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconveniences you encountered during your stay.We’re glad to know our staff made a positive impression — providing friendly and helpful service is always our goal. However, we regret that several aspects of your stay fell short, including the condition of your room furnishings, the limited kitchen supplies, and the breakfast service. Please know that your comments have been shared with our housekeeping, maintenance, and food service teams to address these issues promptly.We understand your disappointment and hope you’ll consider giving us another opportunity to provide you with a much-improved stay in the future.
We liked the room but was disappointed the internet would not work on the 3rd floor. We called the desk twice and was told it should work and if not come down to desk and they could help. When we went down it worked without help so we thought all was good then went back up and nothing. My son had to finish his report on his hotspot which took forever and caused him to miss his submission deadline. The hallways and elevator was really dirty but the rooms were clean. Breakfast was ok. We told the lady at the front desk about the internet and she said they had been gettin complaints from the 2nd floor as well. This could have been a one off but sadly, I would not stay here again knowing the internet may not work but for the price it’s a good deal as long as you don’t need internet.
We had a wonderful stay at this hotel during Thanksgiving. The entire staff was incredibly kind and welcoming from the moment we arrived. They went above and beyond to make us feel at home, even allowing us to use their lobby for our Thanksgiving dinner with my family — something we truly appreciate.
The hotel was clean, comfortable, the room was equipped with a full-size refrigerator, a two-burner stove, and kitchen utensils, which made it quick and easy to prepare our Thanksgiving dinner. I highly recommended !
No hot breakfast was available on Thanksgiving or the Friday morning after. Internet was horrible. Was unable to do any of my work on my work trip. I will never stay at this hotel again. Staff was rude on Thanksgiving morning. Girl was rude to other guests and kept saying things as she walk away. Never eye contact. Very rude. I travel a lot and I stay in a long of hotels around the country. So please train staff to be kind to your guest. Especially a holiday. Of all days, so sad to see people not care about customer comfort n smiles would be nice and greeting like every other hotel Very disappointing to visit my son in the military and have to stay at such a horrible place. And who doesn’t have any paper/pen or offer any water in the rooms. Seriously
I don’t give reviews but have to . I usually check bathrooms this one has stained urine . The sofa had pet hairs. The room above us played loud music , dogs barking and kids playing loudly . My son has to sleep as he just got off the base . The breakfast sausage for consecutive days is hard . Not checking if there’s enough juice in the breakfast room . The cart to put our things was so dirty that we have to put towel on it . Receptionist are nice and asked me how’s my stay and I told her the truth .
Poor girl at check was her first night … no help from the general manager who was suppose to be there …but she did a good job ..as far as the gm not good … breakfast was a disaster … 830 in the morning .. no milk , forks,spoon .. no milk , no biscuits .. maybe Gm should be cleaning rooms .. not much of a Gm .. this place was terrible !
Really great stay for what we needed. My wife will leave another review telling me I'm wrong, but I'm already in the pound for the lack of complimentary cashmere vanilla body wash, may as well spread the good word while here!
So yeah, there is no Cashmere Vanilla body wash here, but the suite was great. Was there a hole in the couch? Yes. But we aren't doing politics here. We are going to stick to the facts.
I didnt get bed bugs, I had a fridge, the air (hot and cold) worked great, the bathrooms were clean, and it was easy on / easy off from both I44 and Fort Leonard Wood.
We got to see our daughter after graduation and that was awesome. We had just enough stuff in the kitchenette to make pollo con mole verde (thats chicken with flavor for any ody who thinks this is devil talk). WIFI worked well so my 5 year old could play Roblox during downtime. I'd give the wifi strenght a 6 / 7 out of 10.
I was super concerned about the access to my room after reading the elevator reviews. Rest assured, the door opens, closes, you move up & down, and it fu ctions fine. Was it slow? I mean, I wasn't heading to the 115th floor of a Vegas hotel so its hard to say.
Bottom line is I would stay here again. I would bring my family here again as well. Worst case is I get the side eye for a week, but then i have time to leave more reviews.
Sarah was so nice and to see her clean rooms and check in the guest was so nice of her when no one in house keeping came in and get breakfast ready at the same time
very dirty, breakfast they barely had any food. the laundry dirty. it was like no one cleaned during the duration we stayed at the hotel.
We stayed here while we were in town to attend an Army graduation at Fort Leonard Wood. We had a great stay! The suite was very spacious - 2 queen beds, a pull out couch, 2 bathrooms, and a kitchen area. The hotel was 7 minutes from base. The only thing that I wish was better is the elevator. It was really slow and we had to wait a few minutes before the doors closed which was a little frustrating. Other than that, the room was clean and the breakfast was good. Will stay here again if I’m ever in town!
Let me start by saying the staff was pleasant! However the hotel needs improvement on amenities. Our room at first glance looked decent to the eye after further look. The couches are peeling from wear and tear. We selected this hotel because it promoted their kitchenette incase we wanted to whip up a meal for my soldier for her family day. The kitchenette had only one pot and a corroded pan. The towels had stains, but were replaced when we ask for more. This hotel advertises free breakfast. My son and I went down two mornings at 6:40 am and there was little to NO Breakfast. Crockpot eggs, and very little pancake mix. There was a broken juice machine,broken pancake mix dispenser, and a barely working pancake griddle The last few things we noticed is the "business center" has a sign on the printer that states it doesn't work. The "Gym" has a treadmill, a bike, and water cooler. Everyday we had to get new keys to the room because they would stop working ( No they were not near any battery source) Last but not least the elevator is slow, and could use a repair. All in all I would not recommend, it was convenient for us because it was close to base, but would absolutely not recommend