I left headphones in my room and a member of staff took them. When I rang the hotel to report them left in my room they said the cleaning staff has not reported them. My headphone have tracking ability so I watched as that evening they were being used as they left from the hotel…I called the hotel and the sister hotel answered. They said nothing they can do just let them know as there are no staff in the hotel to help so let them know where they are. I watched as they went to a bus stop and then an address where they were still on, I reported it to the hotel and again to the sister hotel picked up the phone. I told them the exact address but they said they couldn’t do anything but agreed it was clear what had happened to my property. The next morning I watched as my headphones were used and the hotel once again said nothing they can do as no staff at hotel. When the headphones went back to the hotel at 8:15am they said someone will be there at 2pm. We then told them if they didn’t get them we will making a police report. Suddenly 10 minutes later I got a phone call.. they had been found and will be sent back the next day. I asked if there would be an apology and they said there is something in the envelope with the headphones. I have attached a photo of the ‘apology’ I then watched as my headphones were still in use for the next 2 hours. It then took them 4 days to go to the post office to send them back. The note in the envelope simply said ‘I hope you enjoyed your stay’ no responsibility and clearly no consequence for their staff, next time I will go straight to the police.
5.0分
商务出差
Digital complicated and unpersonal check-in. Otherwise good!
1.0分
其他
展开
QR code entry to the hotel to check in did not work. No one answered the emergency number. Only reason I was able to get inside was because some guests returned to the hotel.
一家运营良好、服务周到的商务酒店，拥有完善的数字化（流程/预订）系统。也提供线下预订服务。地处中心地带，环境安静。客房干净、实用、现代化。早餐美味，营业时间灵活。休息室服务热情友好，价格合理。我们很乐意再次光临。
这里的一切都恰到好处；工作人员非常友好，房间很棒，非常干净，早餐很棒，一切都齐全，但又不过分！ 天气很好，因此可以在外面吃早餐。在入口处，我们可以全天候从自动售货机以合理的价格购买饮料。我们也会回来的。直接向酒店预订更便宜。您还可以在线办理入住和退房手续。位置很棒，位于市中心。感谢您的美好住宿！
价格公道，员工极其友善，无论在哪个部门都是如此——强烈推荐。我还会再来的！
2021 年 1 月/2 月在 Covid 19 疫情期间入住了 2 晚。一间单人间和一间双人间。设备几乎完全相同。很新，维护得很好的酒店，现代而宜人，风格纯粹而不突兀。高品质的配件。单人床宽120厘米 - 非常好！床垫非常舒适 - 相当硬。打开衣柜，有很多架子空间，桌子，椅子。我不会推荐使用地毯，因为它需要多年的维护。然而，它可以吸收噪音。高速互联网——免费。 108 厘米对角线的松下电视（不便宜！）前门上方有一台空调机组 - 太棒了！根据模块描述非常容易控制。超级浴室，明亮，大水槽，最后还有名副其实的步入式淋浴间。舒适的早餐区 - 在这里您可以享用预订的早餐，并从几种套餐中进行选择 - 9.50 欧元对于这种规模来说有点贵，但总体而言，这家酒店的价格非常合理。例如：一月份周三的单人间 60 欧元。同样很棒的是，二氧化碳补偿费用为 1.79 欧元。这让我们思考我们的环境！房屋正门前的停车场与公共停车场接壤。你只需要对你的钱有信心——这个地方没有围栏。但它是免费的。该团队的工作进展非常顺利。快捷、友好（尤其是早餐团队——真的很棒！）而且能力强。很遗憾：您不经常来 Geldern（除非您冒犯了某人） - 但如果您来了，您应该留在这里！
管理良好、干净的酒店，距离 500 米。距离市中心较远。酒店自己的停车场就位于酒店门口。友好乐于助人的工作人员。早餐非常美味，品种丰富。房间宽敞且实用。床垫很硬，很舒服。睡得好。我们非常乐意再来。
我经常在酒店旅行并且是一个非常挑剔的客人，但这里没有什么可抱怨的！ 2020年开业的现代酒店，房间宽敞，窗户可以打开，卫生设施很好，床很好，早餐很好，停车位充足，尽管位置临街，但房间非常安静，面向后方停车场。友好和乐于助人的服务。会再来的酒店！
这是第三次，而不是最后一次。
I left headphones in my room and a member of staff took them. When I rang the hotel to report them left in my room they said the cleaning staff has not reported them. My headphone have tracking ability so I watched as that evening they were being used as they left from the hotel…I called the hotel and the sister hotel answered. They said nothing they can do just let them know as there are no staff in the hotel to help so let them know where they are. I watched as they went to a bus stop and then an address where they were still on, I reported it to the hotel and again to the sister hotel picked up the phone. I told them the exact address but they said they couldn’t do anything but agreed it was clear what had happened to my property. The next morning I watched as my headphones were used and the hotel once again said nothing they can do as no staff at hotel. When the headphones went back to the hotel at 8:15am they said someone will be there at 2pm. We then told them if they didn’t get them we will making a police report. Suddenly 10 minutes later I got a phone call.. they had been found and will be sent back the next day. I asked if there would be an apology and they said there is something in the envelope with the headphones. I have attached a photo of the ‘apology’ I then watched as my headphones were still in use for the next 2 hours. It then took them 4 days to go to the post office to send them back. The note in the envelope simply said ‘I hope you enjoyed your stay’ no responsibility and clearly no consequence for their staff, next time I will go straight to the police.
Digital complicated and unpersonal check-in. Otherwise good!
QR code entry to the hotel to check in did not work. No one answered the emergency number. Only reason I was able to get inside was because some guests returned to the hotel.