酒店回复: Dear our Valued Guest,Thank you very much for taking the time to share your experience. We truly appreciate your detailed feedback and are happy to know you enjoyed the beautiful view of our property.We understand that the stairs can be a bit challenging due to the natural hillside location, and we appreciate your kind understanding. Your suggestion about room placement is very helpful — we’ll certainly take it into consideration for future improvements and for assisting guests with special requests.We hope to have the pleasure of welcoming you again soon for a more relaxing stay and perhaps next time, you’ll have the chance to explore the beach as well.Warm regards,Adiwana Warnakali Team
酒店回复: Dear Ralph58,Warmest greetings from Adiwana Warnakali Resort.Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed the spacious room and beautiful views, and we appreciate your kind words about our staff's assistance with your luggage.We sincerely apologize for the inconveniences you experienced with the restaurant service and water quality. Your comments are very valuable to us and will be used to improve our service, especially in terms of staff communication and the dining experience.We also take note of your feedback regarding the shuttle service and will look into how we can make it more convenient for our guests.Thank you again for staying with us. We hope to have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,AditaOperation Manager
酒店回复: Dear Zijing, Warmest greetings from Adiwana Warnakali Resort. Thank you for your feedback. We're truly sorry to hear about the unpleasant odor in your room and the impact it had on your rest. Please know that this is not the experience we want our guests to have, and we appreciate you bringing it to our attention during checkout. On a positive note, we’re glad you enjoyed the view and found our staff helpful and enthusiastic. Your comments have been shared with our maintenance team to prevent this issue in the future. We hope to have the chance to welcome you back for a more comfortable stay. warm regards, Adita Operation Manager
酒店回复: Dear Tafudajumeng,Thank you for your kind review and for sharing your experience with us! We’re delighted to hear that you enjoyed the breathtaking views, good service, and our rich breakfast selection.We’re also very glad that our team was able to assist in retrieving your phone. Guest satisfaction and safety are our top priorities, and we always strive to provide the best possible service.We truly appreciate your feedback and hope to welcome you back for another memorable stay in the future!Warm regards,Alit SusilaResort Manager
4.2分
海景套房
朋友出游
房间设施齐全,服务员很热情
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酒店回复: Dear Shandingdongren,Warmest Greetings from Adiwana Warnakali!Thank you very much for your kind review. We’re delighted to hear that you enjoyed the complete room facilities and the warm hospitality of our team. Your feedback truly motivates us to continue providing the best experience for our guests. We look forward to welcoming you back to Adiwana Warnakali in the future.Warm regards,Alit SusilaResort Manager
酒店离码头不远。但是走过去的话有个超陡的斜坡要走,顺着地图指引是能走到的。
不想打车的话可以尝试,但是会比较累。
酒店风景很好,听说可以下楼梯到海滩。但是迫于时间,没有下去。建议预定的时候,备注高一点的楼层。安排给我在一楼,要走比较长的楼梯下去,去餐厅我要爬上去比较远。
非常差劲没诚信的酒店,照片真的“照骗!一大早下雨水漫入了房间,还有下水道和排泄分解物臭味熏天,要求换房间,答案是等下午有空房间才给换,但是携程上的房间全部都可订状态,后来要求提前退房,在酒店和服务员说好了一切都没问题,可等我们走后打电话让他们修改,又说后面两天房费不退是我自己要走的,而且那个老人还极其粗鲁挂断电话。
从港口去酒店开车20分钟,全程树林里泥巴小路极其危险,房间阳台只要下雨对小孩非常危险,泳池非常小,酒店没有娱乐设施和活动,碰到下雨只能在窄小的餐厅呆着,餐厅价格还挺贵,附近也找不到别的吃。走了十三个国家,遇到的最没有服务意识的酒店。
酒店房间大,景色好,但是没有沙滩,泳池比较下。距离码头不远,提供接送服务,但是收费的(单程20万印尼盾,需要提前预约,酒店在一个悬崖上,离开时候需要爬很陡峭的台阶,但是酒店工作人员会帮忙拿行李,酒店附近没有什么吃饭的地方,但是酒店餐厅的服务可谓一言难尽,第一晚自助烧烤说在位置上等就可以,但等了40min却被告知需要自己去拿,第二晚点餐催了好几次甜品都没有上,结账时竟然还有甜品的费用,好在及时发现要求退掉了。酒店早餐是点餐制,味道还不错,但酒店水质不佳,一定要记得带过滤设备。
位置确实有点远,但出租车可以把我们送到。冲着这美景,路途遥远也值了。
食物很棒。晚上还有当地音乐和舞蹈表演。氛围很好。
炒饭早餐简直绝了。太好吃了,我们连着吃了两天。
步行即可到达海边,食物也很棒。唯一的缺点是交通不便,从港口到酒店需要15分钟车程,安吉尔比拉邦船公司最晚一班船是下午5点。建议不要带大件行李,因为有很多楼梯要走。
酒店员工对客人非常周到。特别感谢Julia。请务必不要被安排到402房间,因为那里有下水道异味,阳台漏水,还没有遮阳棚。除此之外,在我们更换房间后,酒店就没有其他问题了。海景很棒,官网上的照片与实际情况相符。早餐是点餐制的,非常棒。唯一可惜的是没有直通大海的通道,旧码头已经坏了。
更换的房间是403,但是半夜睡到三四点下水道反味道,导致于一晚上没有休息好
但是服务人员还是蛮热情的,在check out的时候,也反映了情况
酒店风景不错
Adiwana在我们心中占有特殊地位,蜜月两年后再次回到这里,感觉就像回家一样。第一次入住给我们留下了太多美好的回忆,我很高兴地说,这次的体验也同样精彩,甚至更胜一筹。
服务一如既往地无可挑剔。我们遇到的每一位员工都友善、热情,并且竭尽全力确保我们所需的一切都得到满足。有几位资深员工甚至还记得我们上次入住的情况,这真是太贴心了。感觉这里的团队都以让每位客人的体验个性化和难忘为荣。
Adiwana的食物值得特别一提。从我们第一次入住以来,食物的品质一直非常出色。对我们来说,一些特色菜包括法式洋葱汤、烤猪排和金枪鱼波奇碗——所有这些都制作精美,价格合理。在这里用餐真是一种享受,每道菜中都倾注了心血,这一点显而易见。
我们很幸运能在Adiwana度过除夕夜,那真是一个充满乐趣和节日气氛的庆祝活动。工作人员营造了绝佳的氛围,有音乐、与客人一起跳舞、热闹的倒计时,还有烟花照亮夜空。更让我们惊讶的是,第二天早上,尽管是熬夜,团队依然在工作,仍然像往常一样专业和开朗。
需要注意的是,酒店有很多台阶,特别是如果您住在较低楼层的房间。对于行动不便的客人来说,这可能有点挑战,但酒店员工随时都在场,可以帮助搬运行李,让一切变得更容易。这只是预订时需要记住的一点。
总而言之,Adiwana仍然是我们最喜欢住的地方之一。真诚的款待、美味的食物和难忘的经历使它成为我们会继续向朋友推荐的地方。我们已经期待着下一次入住了!
离码头不远的一个酒店,建于悬崖之上,视野开阔,服务挺好。手机不小心掉在酒店了,联系后找到,给一个大大的赞。早餐也是超丰盛
房间设施齐全,服务员很热情