酒店回复: Dear DaraThank you for taking the time to share your detailed feedback with us.First of all, we truly appreciate your kind words about our cleanliness and service. It means a lot to know that our team made a positive impression, especially the young team member who assisted you with your luggage. We will certainly share your compliments with him — it will make his day.We are sorry to hear that the location and transportation felt inconvenient during your stay. As a clifftop property, we are blessed with beautiful panoramic views, but we understand that the mountain road access and steps can be challenging, particularly when traveling with luggage. For future visits, our team is always happy to assist in arranging transfers to make the journey smoother and more comfortable.Regarding the dining experience, we sincerely apologize that the food did not meet your expectations, especially during the New Year’s Eve dinner. We understand that taste preferences vary, and we regret that the glutinous rice balls and soup did not suit your palate. Your feedback is very valuable, and we will share it with our culinary team to review and improve, particularly when preparing dishes inspired by traditional celebrations.We are grateful for your honest comments. While we are pleased that you enjoyed the beautiful scenery and our service, we are truly sorry that other aspects did not fully meet your expectations. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying overall experience.Warm regards,Adiwana Warnakali

酒店回复: Dear Valued Guest,Thank you so much for sharing such a thoughtful and detailed review. We are truly delighted to know that your stay exceeded your expectations and became such a memorable highlight of your Bali trip.Our cliffside location is indeed one of the most special aspects of the experience, and we’re so glad you enjoyed the breathtaking, uninterrupted ocean views from your balcony. Knowing that you found the scenery stunning and the atmosphere surprising in the best way truly means a lot to us.We are especially honored by your kind words about the food. Hearing that it was the best meal of your entire Bali trip is the highest compliment we could receive, and we will be sure to share this with our culinary team.Regarding the mosquitoes, we truly appreciate your understanding. Surrounded by lush tropical nature, it can occasionally be part of the island environment, but we continuously take preventive measures to ensure our guests’ comfort.It was a pleasure having you with us, and we hope to welcome you back again for another unforgettable cliffside escape in Nusa Penida.Warm regards,Adiwana Warnakali Team

酒店回复: Thank you very much to share your detailed feedback. We truly appreciate your honest comments, as they help us continue improving our services.Regarding the access road, we sincerely understand your concern. As our resort is located in a more secluded cliffside area of Nusa Penida, the road can indeed be challenging, especially for guests who choose to walk or ride a motorbike. For safety and comfort reasons, we usually recommend using a car transfer, particularly for guests with luggage or those arriving after sunset. Our team is always happy to assist with luggage during arrival and departure to ensure a smoother check-in experience.We are sorry to hear that the weather during your stay did not allow you to fully enjoy the view. On sunny days, the ocean panorama is indeed one of our highlights, and we hope you may have the chance to experience it in better weather in the future.Thank you as well for your feedback regarding the shower head and water quality. Due to the island’s natural water conditions, mineral content can sometimes affect bathroom fixtures. However, we truly appreciate your comment and will review this matter with our engineering team to ensure proper maintenance and replacement where necessary.We are pleased to know that overall you still enjoyed the room and scenery experience, despite the challenging journey. Your feedback is very valuable to us, and we hope to welcome you again for an even more comfortable and relaxing stay.Warm RegardsAdiwana Warnakali

酒店回复: Thank you for your feedback. We are truly sorry to hear about your experience and the distress it caused during your stay with us.Due to two consecutive days of very heavy rain, some unexpected issues occurred, which unfortunately impacted your comfort. As an act of our sincere apology, our team had offered to relocate you to our highest category room along with complimentary services to make your stay more comfortable. This was our genuine effort to resolve the situation and take responsibility for the inconvenience caused.We deeply regret that the circumstances and communication did not meet your expectations. This is not the level of experience or service we strive to deliver to our guests. Your comments have been taken seriously and shared with our management team for internal review and improvement.Once again, we sincerely apologize for the inconvenience and disappointment you experienced, and we truly appreciate your feedback as it helps us improve our service and facilities going forward.Warm RegardAdiwana Warnakali

酒店回复: Dear our Valued Guest,Thank you very much for taking the time to share your experience. We truly appreciate your detailed feedback and are happy to know you enjoyed the beautiful view of our property.We understand that the stairs can be a bit challenging due to the natural hillside location, and we appreciate your kind understanding. Your suggestion about room placement is very helpful — we’ll certainly take it into consideration for future improvements and for assisting guests with special requests.We hope to have the pleasure of welcoming you again soon for a more relaxing stay and perhaps next time, you’ll have the chance to explore the beach as well.Warm regards,Adiwana Warnakali Team

酒店回复: Dear Ralph58,Warmest greetings from Adiwana Warnakali Resort.Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed the spacious room and beautiful views, and we appreciate your kind words about our staff's assistance with your luggage.We sincerely apologize for the inconveniences you experienced with the restaurant service and water quality. Your comments are very valuable to us and will be used to improve our service, especially in terms of staff communication and the dining experience.We also take note of your feedback regarding the shuttle service and will look into how we can make it more convenient for our guests.Thank you again for staying with us. We hope to have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,AditaOperation Manager

酒店回复: 亲爱的 Him 和 Ying 非常感谢您分享您的美好体验！我们很高兴得知您喜欢这里迷人的景色、美味的食物和充满活力的当地表演。我们也很高兴听到我们的炒饭早餐成为您的最爱——我们一定会将您的好评分享给我们的烹饪团队。 我们非常感谢您不远万里前来，我们很高兴您的旅程是值得的。我们希望很快再次欢迎您回来，享受另一个难忘的体验！ 此致， Adiwana Warnakali 团队

酒店回复: 尊敬的 Jandy Lee 先生/女士： Adiwana Warnakali 度假村向您致以最诚挚的问候。 感谢您的反馈！我们很高兴听到您喜欢这里的美食和美丽的海滨位置。我们理解交通可能会有些不便——尤其是最后一班船在下午 5 点出发，而且距离港口有 15 分钟车程。您关于避免携带大件行李的建议非常有帮助，因为爬楼梯确实比较困难。 我们感谢您的宝贵意见，并希望很快再次欢迎您光临 Adiwana Warnakali。 此致， Adita 运营经理

酒店回复: 亲爱的Alec， Adiwana Warnakali 向您致以最诚挚的问候！ 非常感谢您用心的点评，并感谢您抽出时间分享您的入住体验。我们衷心感谢您对我们细心员工的赞赏，尤其感谢您对 Julia 的认可——我们一定会让她得到您的赞赏。 对于您第一次安排房间时遇到的不便，我们深感抱歉，很高兴得知问题在更换房间后得到了满意的解决。我们已记录下您关于 402 房间的反馈，并已与我们的维护和客房服务团队分享，以便立即改进。 我们很高兴得知您喜欢美丽的海景、我们的早餐服务以及度假村完全符合您的期望。关于旧码头，我们理解您的担忧，并感谢您的耐心等待，我们正在努力对其进行长期改进。 我们希望未来能再次欢迎您，享受更美好的住宿体验。 此致， Alit Susila 度假村经理

酒店回复: Dear Zijing, Warmest greetings from Adiwana Warnakali Resort. Thank you for your feedback. We're truly sorry to hear about the unpleasant odor in your room and the impact it had on your rest. Please know that this is not the experience we want our guests to have, and we appreciate you bringing it to our attention during checkout. On a positive note, we’re glad you enjoyed the view and found our staff helpful and enthusiastic. Your comments have been shared with our maintenance team to prevent this issue in the future. We hope to have the chance to welcome you back for a more comfortable stay. warm regards, Adita Operation Manager